BMW of Bridgewater - Service Center

Excellent Experience On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for me, Mr. Martin Hernandez. Martin was so knowledgeable about the car that he answered all the questions I had. He even took me for a ride to demonstrate some of the functions of the car. He was very friendly and professional. It's pleasure to work with him and his assistance is truly appreciated. Thanks Martin! More

My service through Chad Renninger of Bridgewater BMW I recently brought my BMW in for an oil change and a tire replacement. Chad Renninger was the service consultant, and I have had the pleasure of worki I recently brought my BMW in for an oil change and a tire replacement. Chad Renninger was the service consultant, and I have had the pleasure of working with him several times. Chad is always friendly, professional and quick to follow up and give updates. He always makes it a pleasant, easy experience. A loaner car was provided for me, as the car needed about 2 days of work, as they also found some oil leaks that needed repairing. Chad kept me in the loop, and everything was done on time, as promised. He also was able to save me a little $ off the cost of the tire and a replacement rim BMW center cap, which I appreciated! Even though I purchased my car at Bridgewater BMW, he did'nt have to do that, but the gesture made me feel appreciated! I highly appreciate Chad's professional manner and I hope his Manager reads this and appreciates what a fine BMW rep he has in Mr.Renninger. -Howard Olinsky More

Service Performance Great follow-up, attention to detail, always interactive with customers, They always remember your name and what's important to you. They should be p Great follow-up, attention to detail, always interactive with customers, They always remember your name and what's important to you. They should be part of the sales team! More

Chad Renninger I've been taking my BMW in for service at this location and find it to be a very good experience every time . A very special thanks to Chad, who is V I've been taking my BMW in for service at this location and find it to be a very good experience every time . A very special thanks to Chad, who is VERY PROFESSIONAL, HELPFUL, CONSIDERATE AND JUST PLAIN AWESOME! My husband used to take care of all of the car needs in the house but since his passing, I am going to bMW Bridgewater and Chad explains everything to me with so much patience, kindness and understanding. I'm very grateful. Lupe Salemke More

Consistent Excellence! Brought car in for oil change and sensor light. This is my 3rd time working with Debra and she is on point with everything. Explained the process, Brought car in for oil change and sensor light. This is my 3rd time working with Debra and she is on point with everything. Explained the process, next steps, and time line. Kept me in the loop on progress and car was ready early. Total professional and Thank You for the hospitality. More

outstanding service I've used this BMW service department for over two years, and recommend them as highly as possible. My service rep Chad Renninger is simply the most h I've used this BMW service department for over two years, and recommend them as highly as possible. My service rep Chad Renninger is simply the most helpful and communicative of any service person in my over 50 years of driving. More

Unprofessional and a missed opportunity for Bridgewater BMW We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wa We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wanted checked as quickly as possible. I scheduled my service very easily online and was given a reminder the day before. I arrived at the dealership and a service attendant took my keys and asked me to wait inside. He was professional and courteous. During my 15 minutes in the waiting area my keys were returned to me and then taken back and then returned again, I signed paperwork verifying the scratches on my car and then asked to hold the paperwork and give it to my service representative. I was eventually asked by a man if I was there for service and I said yes and asked to follow him. He did not introduce himself and just motioned for me to take a seat across from him. I jokingly said, "you are not my scheduled service representative Debra Shafer are you?" and he replied, "no, she is not here today". I finally said, well can you please tell me your name and he said, " Mo". Mo had trouble with his computer from the start and then asked me why I was there today. I told him that per the form I completed online, I was there for a check engine light and while there I wanted to do my next scheduled service for 117K miles. He asked me what service that would be. I told him that I did not know what the scheduled service was for 117K miles and that I had a green light on and knew I was doing the maintenance ahead of schedule and wanted to make sure my service lights were reset after service. He asked what I meant about having the lights reset and I told him that when service is done that lights are reset. I told him that I was not a professional BMW service representative and informed him that we have been taking our car to BMW since we owned it (14 years) and that we have never been asked to provide the recommended service information to our BMW service representative. I also asked him to check our records. Mo informed me that they were not able to access our service records from other BMW dealerships and did not know what service was done in the past. I said that no matter what, he should know what service would be recommended for my car at 117K miles. He then (finally) asked what my name was and at that point all confidence was lost and I said that I was not going to have the work done at their dealership and took my keys, thanked him and left. I will wait patiently for our regular dealership to fit us in. At BMW Flemington, you show up, turn over your keys, meet briefly with your service rep, handed keys to your loaner and are out the door within a few short minutes. BMW Bridgewater missed an opportunity to gain our business and I don't put the blame entirely on the service representative (Mo). It's clear that they are in serious need of some standard operating procedures, classes on how to greet and treat your clients, a better operating system (we eventually had to move from one desk to another since his would not work) and a healthier way of disguising their negative vibe to their customers. More

Excellent customer service on phone with Faith My BMW broke down and I called and spoke to Faith Quickel and she explained that I could have car towed in after hours. I was called by MO. He expla My BMW broke down and I called and spoke to Faith Quickel and she explained that I could have car towed in after hours. I was called by MO. He explained detailed when he could get to it and it was only a couple days and the work and price were excellent and I recommend them to anyone. Jack Cuvo Easton, PA. More

Always exceptional Chad is always an exceptional service advisor. I trust him with my X5. He is honest, courteous, and helpful. I appreciate that he explains what servic Chad is always an exceptional service advisor. I trust him with my X5. He is honest, courteous, and helpful. I appreciate that he explains what service is needed and offers me suggestions on additional items without being pushy. I have been to 4 dealerships (Edison, Flemington, Whitehouse Station (back when) and Bridgewater) since I started driving BMW's some years ago, and by far Chad is the best service advisor I have dealt with at any BMW dealership. More

service Very professional, kept us well informed.Chad was a pleasure to deal with.Would recommend the dealership for service. Valet staff were also very atten Very professional, kept us well informed.Chad was a pleasure to deal with.Would recommend the dealership for service. Valet staff were also very attentive. More