BMW of Bridgewater - Service Center

outstanding service I've used this BMW service department for over two years, and recommend them as highly as possible. My service rep Chad Renninger is simply the most h I've used this BMW service department for over two years, and recommend them as highly as possible. My service rep Chad Renninger is simply the most helpful and communicative of any service person in my over 50 years of driving. More

Unprofessional and a missed opportunity for Bridgewater BMW We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wa We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wanted checked as quickly as possible. I scheduled my service very easily online and was given a reminder the day before. I arrived at the dealership and a service attendant took my keys and asked me to wait inside. He was professional and courteous. During my 15 minutes in the waiting area my keys were returned to me and then taken back and then returned again, I signed paperwork verifying the scratches on my car and then asked to hold the paperwork and give it to my service representative. I was eventually asked by a man if I was there for service and I said yes and asked to follow him. He did not introduce himself and just motioned for me to take a seat across from him. I jokingly said, "you are not my scheduled service representative Debra Shafer are you?" and he replied, "no, she is not here today". I finally said, well can you please tell me your name and he said, " Mo". Mo had trouble with his computer from the start and then asked me why I was there today. I told him that per the form I completed online, I was there for a check engine light and while there I wanted to do my next scheduled service for 117K miles. He asked me what service that would be. I told him that I did not know what the scheduled service was for 117K miles and that I had a green light on and knew I was doing the maintenance ahead of schedule and wanted to make sure my service lights were reset after service. He asked what I meant about having the lights reset and I told him that when service is done that lights are reset. I told him that I was not a professional BMW service representative and informed him that we have been taking our car to BMW since we owned it (14 years) and that we have never been asked to provide the recommended service information to our BMW service representative. I also asked him to check our records. Mo informed me that they were not able to access our service records from other BMW dealerships and did not know what service was done in the past. I said that no matter what, he should know what service would be recommended for my car at 117K miles. He then (finally) asked what my name was and at that point all confidence was lost and I said that I was not going to have the work done at their dealership and took my keys, thanked him and left. I will wait patiently for our regular dealership to fit us in. At BMW Flemington, you show up, turn over your keys, meet briefly with your service rep, handed keys to your loaner and are out the door within a few short minutes. BMW Bridgewater missed an opportunity to gain our business and I don't put the blame entirely on the service representative (Mo). It's clear that they are in serious need of some standard operating procedures, classes on how to greet and treat your clients, a better operating system (we eventually had to move from one desk to another since his would not work) and a healthier way of disguising their negative vibe to their customers. More

Excellent customer service on phone with Faith My BMW broke down and I called and spoke to Faith Quickel and she explained that I could have car towed in after hours. I was called by MO. He expla My BMW broke down and I called and spoke to Faith Quickel and she explained that I could have car towed in after hours. I was called by MO. He explained detailed when he could get to it and it was only a couple days and the work and price were excellent and I recommend them to anyone. Jack Cuvo Easton, PA. More

Always exceptional Chad is always an exceptional service advisor. I trust him with my X5. He is honest, courteous, and helpful. I appreciate that he explains what servic Chad is always an exceptional service advisor. I trust him with my X5. He is honest, courteous, and helpful. I appreciate that he explains what service is needed and offers me suggestions on additional items without being pushy. I have been to 4 dealerships (Edison, Flemington, Whitehouse Station (back when) and Bridgewater) since I started driving BMW's some years ago, and by far Chad is the best service advisor I have dealt with at any BMW dealership. More

service Very professional, kept us well informed.Chad was a pleasure to deal with.Would recommend the dealership for service. Valet staff were also very atten Very professional, kept us well informed.Chad was a pleasure to deal with.Would recommend the dealership for service. Valet staff were also very attentive. More

When I expressed dissatisfaction over the timings of their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be used over the weekend without further waiting for the manager's approval who was unreachable then, which apparently is not allowed unless under pressing circumstances after manager approval. She was friendly and gave responsible replies which was the biggest reason I even went ahead with the call and also setup the appointment. More

iPhone 5 I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Brid I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Bridgewater BMW and spoke with Vlad, he told me what I needed and said he would attach the part to my phone when I arrived. When I arrived Vlad came out to the car and too his surprise the part didn't work but he knew immediately what the problem was and came back with the correct part and it did work. I was sooo happy because now I can get back to listening to my music in the car....I'm so Happy!!!!! Thanks Vald. Bernice More

Very honest, straightforward, and quick service experience. Carmine was helpful in translating my layman's concerns into a good plan of action that got me back on the road quickly and confidently. experience. Carmine was helpful in translating my layman's concerns into a good plan of action that got me back on the road quickly and confidently. Will use myself and definitely recommend BMW of Bridgewater service to others in the future. More

Mostata was most helpful, friendly, and timely. He kept me informed of the service time required. Due to proximity to work, I used the complimentary shuttle service back and forth. Both drivers were very me informed of the service time required. Due to proximity to work, I used the complimentary shuttle service back and forth. Both drivers were very nice, good drivers, and personable. Mo receives a "great" from me for customer service. Only suggestion I have is that no one acknowledges you when you come in the showroom....especially when coming in from the service dropoff area. It is also not clear where to wait for the next service assoicate and the order of which clients are taken. For this...BMW gets a "good" rating from me. More

The nicest and most efficient BMW dealer I have been to. It seems that the smaller independent dealers try harder. They went out of their way to accommodate us.It was nice to be treated like a valued custom It seems that the smaller independent dealers try harder. They went out of their way to accommodate us.It was nice to be treated like a valued customer. i would absolutely recommend this dealership to anyone. I travel two hours to go there. They must be worth it. More