BMW of Bridgewater - Service Center

Service dept I had my 7series serviced here last week. My service manager was Tarik. He was professional and knowledgeable. Very friendly and helpful. Answered my I had my 7series serviced here last week. My service manager was Tarik. He was professional and knowledgeable. Very friendly and helpful. Answered my questions in full. Let me know all my options. Acquired a loaner FOC for 2 days. I called a few times for updates which I got. Picked up my car as agreed. My car has not driven this good ever. Thumbs up to Tarik and his friendly associates. !!! More

New level of service and transparency I have a 2008 328 and brought it to Tarik and his team at Bridgewater BMW. If you've been to other BMW dealers in the Morris County area and have NOT I have a 2008 328 and brought it to Tarik and his team at Bridgewater BMW. If you've been to other BMW dealers in the Morris County area and have NOT been to Bridgewater BMW, you are missing a different level of service and transparency in the repair process. My car was running rough, and brought it to a Morris County BMW Dealer who quoted me an astronomical price (not happening). Took it to my local BMW repair specialist who said we're booked, but try Bridgewater BMW. Tarik at Bridgewater BMW welcomed me immediately and said words I've never heard from any BMW service center. "We'll do everything we can to help get your car back on the road, and hope to earn your business." Then after a short period, Tarik walked me into the technicians bay where I met technician Patrick who explained everything that needed to get done, answered all my questions and most of all, you can absolutely tell he LOVES BMW's. And the repair that I was quoted an astronomical price for, Tarik was able to get covered under an extended warranty. Wow. More than a customer for life, I am an absolute fan and got me loving my BMW again. More

9:40 appt for an oil change and it’s now 2:12pm This isn’t my first time being here for service to have my car here for hours/ days. This is my first bmw and may be my last or at least last purcha This isn’t my first time being here for service to have my car here for hours/ days. This is my first bmw and may be my last or at least last purchased at BMW of Bridgewater. They had my car for 4 days due to an error with my convertable not locking. They in turn returned it to me saying nothing is wrong. I made an appt 2 days ago to bring it in for an oil change. I had a 9:40am appt and it’s 2:17pm. Still car isn’t ready. This time at 2:30 they came out and asked if I’d take a loaner to look into the roof again. I laughed and said no. General Manager then came out because service manager was nowhere to be found..He has asked if they can contact me and have someone come to my house to pick up my car and leave me a loaner to allow a BMW engineer look at my roof. We’ll see if I get a call. NEVER again will I come here! They have been a totally failure so far as far as I’m concerned. I’ve always had Honda’s and Toyota’s and never had this low level of service. Go figure, get a more expensive car and lower level of service? I’ve got very low confidence in this dealership at this point. Let’s see if they can turn this around. Time will tell... More

Incompetence All Around Purchased my car CPO in early 2017, in August of 2018 the dealer sold me a Dinan performance part which blew my charge pipe after one day. The dealer Purchased my car CPO in early 2017, in August of 2018 the dealer sold me a Dinan performance part which blew my charge pipe after one day. The dealer replaced the charge pipe and soon after the car was riddled with check engine lights and engine noises under acceleration. After being towed into the dealer and numerous service visits, the engine noises persisted without resolution. I dealt with Jeff the service manager and Mike thr GM without any improvement, consideration. or alternatives. I contacted corporate who were useless as well. I will never buy a BMW again as their local dealers nor corporate know how to stand by their product and equipment sold installed in house. Daryl from parts department assured me this part did not void my warranty after asking him three times. Mike and his entire staff had no consistency training or professionalism in dealing with anything other than oil changes and printing lease agreement paperwork. Very sad for them and the future if their dealership by conducting business in this way. DRAIN THE SWAMP OF BRIDGEWATER BMW. More

Fantastic Service Oct2018 Received excellent service by Andrew Kleczynski as always. Always friendly, courteous, and knowledgeable as well as totally on top of things keeping m Received excellent service by Andrew Kleczynski as always. Always friendly, courteous, and knowledgeable as well as totally on top of things keeping me updated every step of the way. Andrew is a great guy! I had a "special request" and Andrew kindly asked his Boss, Jeff Defonseka. It was my first time meeting Jeff. I asked my "special request" and without hesitation and w/ a smile Jeff totally delivered and more! First impressions say a lot and Jeff is definitely awesome. Dealership is always well kept, efficient, with beautiful loaners.. Next time an M car as my loaner please...just kidding...not really kidding ;) Thanks again Jeff and Andrew! More

Excellent experience from this dealership Andrew Klexzynski did an amazing job of making a really bad day for me much better. He made it a point to do everything he could to accommodate me at Andrew Klexzynski did an amazing job of making a really bad day for me much better. He made it a point to do everything he could to accommodate me at the last minute. I can’t thank him enough, I will continue to use this dealership for all my BMW purchases and service needs. Thank you Andrew! More

Exemplary Service and Quick Response The team at Bridgewater not only took no time to get my car towed into the shop, but they found out the problem in less than a day and had it fixed an The team at Bridgewater not only took no time to get my car towed into the shop, but they found out the problem in less than a day and had it fixed and upgraded some parts to make sure my car is running as efficient as possible. Their commitment to customer service is highly commendable I would definitely recommend to anyone looking to service their high quality luxury vehicle. More

My experience buying a BMW today. I was warmly greeted by Manjula Bijou upon my arrival at the dealership. She is very knowledgeable and I was able to work out a deal with absolutely n I was warmly greeted by Manjula Bijou upon my arrival at the dealership. She is very knowledgeable and I was able to work out a deal with absolutely no stress. More

Good place for a service and advice given by Chad Renninger I bought my 2008 X3 from this company when it was located on Highway 22 W NJ. I have been going their for serving my vehicle for the last 10 years. I I bought my 2008 X3 from this company when it was located on Highway 22 W NJ. I have been going their for serving my vehicle for the last 10 years. I have been assigned to one service advisor, Chad Renninger, for most of the times. I have been treated with respect, as an important customer, been given very good advice on my car for the issues which need repair or service. My particular advisor has always separated the services needed in two categories: the ones which required immediate attention to avoid expensive repairs in future and the other things which can wait for a while, may be because the repair is expensive and he gives time to think about first. My car has always come out looking as new because this company makes sure your vehicle is very clean before it handed over to you. This is one of the reasons I keep going there for my services other than the people who work there. The facility is great and provides free WIFI for the visitors. I recommend BMW of Bridgewater for purchase and all the services your car needs. More

Excellent Service My first experience with this Dealership and Service department was nothing but exceptional. My appointment was made for next day. I was immediately My first experience with this Dealership and Service department was nothing but exceptional. My appointment was made for next day. I was immediately attended to, shuttled to my work, and picked back up at the time they committed to. When I returned, my car was complete and also washed. Great service. Special callout to Monika Siedlecka for taking care of every detail necessary to make all of the above happen. Great conversation as a fringe benefit. More