BMW of Bridgewater - Service Center

Courteous, patient & responsive to my needs. Nick went out of his way to facilitate the service for my vehicle. out of his way to facilitate the service for my vehicle. More

I've known BMW of Bridgewater for may years having bought my first 2004 BMW with this group at their Lebanon NJ location. I recently bought a 2018 540i that needed some attention to connect android and bluet my first 2004 BMW with this group at their Lebanon NJ location. I recently bought a 2018 540i that needed some attention to connect android and bluetooth with IDrive that no one prior to my visit to BMW Bridgewater could figure it out- I spoke with John Palombo on the phone, and he offered to assist if I could stop by with the vehicle. I met with both John and Mark Carvalho, who each were very willing to see if they could assist with getting the android phone connected, and it was a real difficult issue we were having, not an easy fix! Both Mark and John spent considerable time and effort to find the root cause of the problem, we all knew that an iphone connects much easier, but they didn't give up!- I was highly impressed with their commitment, their efforts, and innovative options they reviewed and applied, we solved the problem and all works perfectly. You don't run across many dealers and individuals that are committed to their customers success in solving issues like Mark and John! FYI- this vehicle was purchased from a private party and Mark and John were on it!....from the minute I arrived. Two good guys and a dealership you can count on- friendly,helpful and professional... thanks for the great experience and not giving up! More

It was easy to make my appointment. Nick ensured all my requests and warranty was performed. Great car wash and car was ready on time. requests and warranty was performed. Great car wash and car was ready on time. More

I really enjoyed my visit, everyday was kind, helpful and professional. The job was completed in a timely fashion and I was completely satisfied. Thank you... professional. The job was completed in a timely fashion and I was completely satisfied. Thank you... More

Good customer service , would recommend to others . They treated me very nice , didn’t have to wait long , told me everything that’s wrong with my vehicle. treated me very nice , didn’t have to wait long , told me everything that’s wrong with my vehicle. More

The team here was super helpful and professional as I got my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. my got car serviced at the start of an early Saturday morning. Would recommend this dealership to other BMW drivers. More

A very good dealership all around. Great staff, very courteous, professional and timely. I had an experience for service and Monika was the best service advisor I could ask for. Cheers guys, keep up courteous, professional and timely. I had an experience for service and Monika was the best service advisor I could ask for. Cheers guys, keep up the good work. More

My 1st time at this dealership, well organized & welcoming, Nick & Lori were so easy to work with, I would recommend this service dept. Thank you welcoming, Nick & Lori were so easy to work with, I would recommend this service dept. Thank you More

Overall Good serviceQuicker service while waiting would Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can Overall Good service Quicker service while waiting would be better , for me it took longer than expected.(90-120) for simple oil change. Price can be more competitive More