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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
290 Reviews
Call Service Center (908) 287-1800

290 Reviews of BMW of Bridgewater - Service Center

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April 22, 2022

Service manager proactive getting known horrific engine issue covered by extended limited warranty. Disappointed hood release not functioning when car returned - expensive repair with no admission of fault More

by LG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Apr 22, 2022 -

BMW of Bridgewater responded

Mr. Wilson, Thank you for trusting us with your vehicle. I apologize for the issues you're experiencing with your hood release after your repairs and understand why this would be so frustrating. Unfortunately, I cannot cover rusted and seized hood release mechanisms at no charge on a vehicle that is almost 10 years old and has 83,000 miles. I did, however, go above and beyond to cover a $4000 repair on your vehicle at $0 cost to you. If you would like to discuss what happened here further, I would be glad to take your call. Jeff Defonseka - Service Manager - 908-287-1800 x128

April 07, 2022

Great service, friendly staff, bought the car there and would not even consider going to another dealership in the area again. More

by Skippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2022 -

BMW of Bridgewater responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you back again down the road!

April 06, 2022

Fast and easy service. Out of the way for me but will go a little further for good service More

by Jonsisco91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2022 -

BMW of Bridgewater responded

We really appreciate you making the trip to work with us! Thank you for choosing BMW of Bridgewater and for sharing your terrific review. Have a wonderful day!

March 24, 2022

Darrell’s provided excellent service and attention to detail. Communication was professional and timely. Give the guy a raise! More

by Karen C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
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Mar 24, 2022 -

BMW of Bridgewater responded

Karen, thank you for taking the time to share! We are so glad to hear that Darrell delivered such an outstanding service experience. Drive safely, and we hope to see you back again at BMW of Bridgewater!

March 21, 2022

Darrell provided excellent service when I brought my car for maintenance service last week. In addition, Nick also provided excellent service for the previous service appointment. Thanks Darrell and Nick. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell, Nick
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Mar 21, 2022 -

BMW of Bridgewater responded

Dave, thank you for the great review! We are thrilled to hear that Darrell and Nick delivered such an outstanding service experience. We appreciate you taking the time to share and hope to see you again at BMW of Bridgewater!

March 21, 2022

Andrew from service is very good and attentive to customers needs. I appyhim taking care of my car More

by dmidha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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Mar 21, 2022 -

BMW of Bridgewater responded

Thank you for the great review! We appreciate your business and are happy to hear that Andrew delivered such a successful service experience. Drive safely, and we hope to see you back again at BMW of Bridgewater!

March 08, 2022

I am a customer of this dealership for more than 20 years and never had any issues with the service. More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica, Darrell
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Mar 09, 2022 -

BMW of Bridgewater responded

We are happy to have earned your trust for over 20 years! It means the world to us that our service stands out to you. Thank you for being a great customer with BMW of Bridgewater!

February 04, 2022

Very good experience, as is normal with this dealership. They always do a great job! More

by James.marsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Gawel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

BMW of Bridgewater responded

Thank you James for the great review! We appreciate your trust in us to get the job done right.

January 28, 2022

My 2nd service visit and it went as smoothly as my 1st, customer care is very good, friendly welcoming dealership, easy to talk & deal with. More

by Malloy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

BMW of Bridgewater responded

We're thrilled that we could earn your support here at BMW of Bridgewater! Thanks so much for your confidence in the team to get the job done. We look forward to seeing you again next time!

January 23, 2022

Mark reinforced why we bought from BMW Bridgewater. A great manager who exhibited great customer service! More

by Helene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Carvalho
Report | Print
Jan 24, 2022 -

BMW of Bridgewater responded

Helene, thank you for taking the time to review us! We are so glad to hear that Mark delivered such a successful service experience. Drive safely, and we hope to see you back again at BMW of Bridgewater!

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