BMW of Bridgewater

Although I have always felt I was appropriately cared for as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck yet uninjured I called the dealership for advice. They FIRST consoled me, then offered advice on every question I had. In fact their advice was spot-on. I have been with this brand and dealership for 3 years now and will stay because EVERY time I have interacted, it has at the least met my expectations. More

The best advice is to question anything and everything you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: you are told. The short version is that I brought in my 2011 335i, with 17k miles, as it was vibrating at high speeds. Diagnois and recommendation: Replace 3 damaged rims. Must have been potholes they tell me. Cost: $1,500 + I was shocked and did not authorize the replacement. I went online and researched. Unfortunately this problem is quite commmon, especially with the run flat tires (avoid these at all costs!!!) However, I spoke with 3 different foreign car specialists, who all gave me virtually the same information. 9 times out of 10, the rims can be repaired, at a cost of $125 per rim. I called BMW, told them what I had learned. I was then told that they have a wheel guy who comes in and can do this type of work, and how convenient, he would be there the following day. Next day they called and said they could do the work for $160 a rim. I asked if they would match the quote I had for $125 a rim, and they agreed. So how does this job go from $1,500+ to $375? Am I wrong to assume they would have taken my rims, refurbished them and sold them at a handsome profit, while taking my $1,500 at the same time? When I asked the advisor why she didn't tell me about the repair option she said they don't repair rims. Huh? But they can arrange it? Not only that, but the wheels were filthy, and she told me it was because they washed the car before they did the work! Huh? They don't have any cleaning rags? Unprofessional, and no conscience whatsoever. They just can't compare on any level to Honda, Lexus or Porsche. More

Showed up at this dealership to browse the inventory. I had to actually go inside to find a sales person after walking around the lot for 25 minutes. Noone seemed to want to help me. Guess I should have had to actually go inside to find a sales person after walking around the lot for 25 minutes. Noone seemed to want to help me. Guess I should have changed out of my jeans and wore a suit if I wanted any kind of service. I eventually had some grumpy old man begrudgingly assigned to me. I explained what I was looking for and he must have lost interest because I was looking for a manual 328 rather than an M5. I never heard from him again even though he said he would keep an eye out. What kind of salesman wouldn't attempt to find a customer a car??!? Guess the meager commission on a 30k+ 3 series wasn't enough incentive. I went and bought a car from Audi instead. Better build quality, features, and styling for the money anyway. Also, far less snobby. Guess the people who sell the cars are just as pretentious as the people who drive them. He probably was bitter about helping someone in their mid-twenties... More

They will try to wring every last penny out of you. I brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car ba brought my BMW in to be serviced because it was shaking a bit. A week later and 1800$, it wasn't covered under my extended warranty. I get the car back and it is still shaking. They lie. The people there make a commission on every part they sell. More

The service department was very helpful and cross honored a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. a coupon I had with another BMW dealership. The salesforce was also helpful answering a few questions I had on the way out the door. More

Fred and Mike were outstanding. They were very responsive to my needs. They had tremendous professionalism and followed through on all things that were promised in the deal. responsive to my needs. They had tremendous professionalism and followed through on all things that were promised in the deal. More