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BMW of Bloomfield
Bloomfield, NJ
1,872 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,872 reviews
August 01, 2018
Excellence Great job, no complaints! Sam was patient and thorough, listened closely to my family's needs, and completed the transaction with a minimum of fuss o Great job, no complaints! Sam was patient and thorough, listened closely to my family's needs, and completed the transaction with a minimum of fuss or problems. R. More
by robertwhitehill1298
Verified CustomerEmployees Worked With
Sam Shehata
August 01, 2018
Excellent experience I recently brought my BMW 330i for some recall service. The repairs were done promptly and service advisor Ahron Silvestri was excellent overall. High I recently brought my BMW 330i for some recall service. The repairs were done promptly and service advisor Ahron Silvestri was excellent overall. Highly recommended. More
by G R
Employees Worked With
Ahron Silvestri
July 30, 2018
Headlight replacement Quick and efficient headlight replacement. Ahron is always very professional to work with and understanding to the service requirements of my vehicle Quick and efficient headlight replacement. Ahron is always very professional to work with and understanding to the service requirements of my vehicle. He’s very knowledgeable about BMW’s having been a service technician at one time. This skill is very helpful in his role as Service Advisor. Deborah Howard More
by DEBHOWARD641
Employees Worked With
Ahron Silvestri
July 27, 2018
Car Service I have been giving my car for service to BMW Bloomfield since past a year now and the service has been great! I would definitely recommend BMW Bloomfi I have been giving my car for service to BMW Bloomfield since past a year now and the service has been great! I would definitely recommend BMW Bloomfield for their amazing services. The staff is extremely friendly and adjust according to your timings. More
by NIKKI2301
Employees Worked With
Hilario Soares, Carlos Duarte
July 27, 2018
Excellent customer Service! Staff were very helpful throughout my shopping experience to find my perfect and safe vehicle. Special thanks to Sam, salesperson, who is very knowled Staff were very helpful throughout my shopping experience to find my perfect and safe vehicle. Special thanks to Sam, salesperson, who is very knowledgeable in the work he does. He helped me from the beginning until the end of my shopping experience. Also, Howard and store manager were extremely professional. I highly recommend this dealership. Thank you all for your assistance and for making this a great experience. More
by Svill999
Employees Worked With
Howard Wu, William Finsilver, Sam Shehata
July 26, 2018
Salesman, mark was professional and knowledgeable Mark was extremely knowledgeable and professional. Excellent. Tens across the board. Mark was personal as well. He made a nice presence in addition Mark was extremely knowledgeable and professional. Excellent. Tens across the board. Mark was personal as well. He made a nice presence in addition to being very knowledgeable about his product (Bmw cars). I would highly recommend him to another individual looking to purchase a bmw More
by Car guy,mark1234
Employees Worked With
Mark Young, Ahron Silvestri
July 26, 2018
On the Road We encountered an issue with our BMW 7 Series because it was losing power and stuttering and the drivetrain malfunction light came on. We are from Pen We encountered an issue with our BMW 7 Series because it was losing power and stuttering and the drivetrain malfunction light came on. We are from Pennsylvania and we were flying out the next day for a vacation out of New Jersey. We took the car to the dealership and they stated that we could leave the car with them and they'd contact us later to let us know that the issue was before moving forward with the repairs. We were contacted by David Ferreira (via phone) and he told us that he'd have a mechanic look at it and once they knew he'd contact us to see what we'd like to do. It took only a day and David contacted us with all the information and the cost to fix the issue. He gave us a couple options and we took his advice to replace everything instead of just replacing some of the items. We could have taken the cheaper route, but we were assured that replacing all would be best. David stayed in contact with us via phone and text messaging and once the repair was complete he notified us. We told him that we wouldn't be back for a few more days and he stated that there wasn't an issue, our vehicle could be left there until we arrived home. When we arrived home we contacted David to let him know that we were on our way. We went to the cashier's desk and they pulled our folder, took our payment, and we were out the door in less than 15 minutes. We drove home from New Jersey and had zero issues. If I was in the Bloomfield area and had any issues with our car, I wouldn't hesitate to take it back to BMW of Bloomfield. More
by R_LEE
Employees Worked With
David Ferreira
July 26, 2018
Bad experience My previous experience with this service center has been good. Unfortunately this time was not pleasant at all. Not so much on the work itself, rather My previous experience with this service center has been good. Unfortunately this time was not pleasant at all. Not so much on the work itself, rather on the care and attendance on customer's needs. In the past I asked for a loaner car. However, this time I had to settle for a shuttle service as I took my car in a week before my original appointment because I had to change a tire due to punture on the side wall. No problem when they called a shuttle to take me to my office after I dropped off the car. My big disappointment came after I was informed that my car was done. I was told to call the front to arrange a shuttle when I am ready to be picked up. Then I called and was told that somebody would call me back for shuttle arrangement in a few minutes. I waited for 45 minutes and nobody called. I called a second time and got the same response. After waiting for another 30 minutes, no call and I eventually was lucky enough to find someone in my office to give me a ride to the service center. At that time, most people had left my office and I could have been stuck because of BMW's unresponsive and unreliable service to its customer. At the end, nobody from BMW service ever called me back at all. When I complained after I got to the center, I received no real explanation (or apologies) other than asking why I didn't call my advisor. In fact it was my advisor told me to call the front when I am ready to be picked up. Another thing that added to the bad experience was that after getting home, I noticed that there were significant fresh scratch marks on the rim (edge) of the wheel where the tire was replaced. It looked like the wheel had hit onto some curb or heavy objects. Overall, this has been a frustrated and bad experience. More
by kpeteryu
Employees Worked With
Will DaSilva
July 26, 2018
Worth the Trip I live more than 40 miles from BMW of Bloomfield. Because they are between home and my job, I've had several occasions to use their service department I live more than 40 miles from BMW of Bloomfield. Because they are between home and my job, I've had several occasions to use their service department in emergency situations. The service department is the best. A lot of dealers don't want to touch your car if you didn't purchase it from them. BMW of Blomfield has always treated me courteously and with respect. More
by ARD5040
Employees Worked With
Corey Duarte
July 26, 2018
They did not work with my budget I went there for a check up on car they told me that it will cost me almost $4000 to fix my car so we try to get a used car and they would work with I went there for a check up on car they told me that it will cost me almost $4000 to fix my car so we try to get a used car and they would work with me when It came to a monthly payment for the car was so high that Even taking My BMW so we try to work with them but they never worked really with the US More
by ROSALIGIL777
Employees Worked With
Gina Todisco
