BMW of Bloomfield

I have to say A1 service, I recently purchased an M40 that was in near mint condition, but the team worked with me and gave me a solid price. Shout out to Luis in sales for making it happen and to Gio in that was in near mint condition, but the team worked with me and gave me a solid price. Shout out to Luis in sales for making it happen and to Gio in finance as well for the friendly and professional service. Would highly recommend, of course everyone has their preferences but this location treats anyone and everyone as their own. Thanks again! Unfortunately, had a couple of follow up questions regarding my contract and was given a canned response that I would receive a call but have not heard from the team since I signed/paid. More

Jorge Liranzo is the best Service Advisor ever. He gave me the appointment I wanted he gave me a loaner car. He kept me updated every step away. Very professional at his job. This gentleman is a g He gave me the appointment I wanted he gave me a loaner car. He kept me updated every step away. Very professional at his job. This gentleman is a great asset to this dealership and I.highly recommend buying and servicing your vehicle at this dealership. More

On May 23rd, I was in an accident that I wasn’t at fault was also injured. The police report was file, my car was in perfect condition at the time. Right after the accident, my car wouldn’t start, so I call was also injured. The police report was file, my car was in perfect condition at the time. Right after the accident, my car wouldn’t start, so I called a tow truck then got it towed to Springfield of BMW. I received a call from the service supervisor Tino , he stated that they didn’t want to do the repairs, because BMW of Bloomfield had previously done some repaires to it, and they didn’t want to get involved. Then they immediately had me drive the car back home, while it was unsafe to drive, it broke down at the hospital where i got treated for my injuries. Right after i had the car towed to Bloomfield of bmw to have them check the car and do whatever repairs that was needed. So I had the car towed there, they had the car sitting for a month and a half, with only 5 hours of diagnose. They gave me a loaner, a Nissan Rodge for 3 weeks, which had a bad transmission; I had to pull over to warm it up while driving, what a disgrace.. Now, the service representative, Gina, gave me the option of getting the repairs done through the BMW warranty or through the insurance company since she said that I didn't have GAP insurance which was a lie. I never received a message, video or an email during the whole progress on what was done as well. Then a supervisor by the name of Aron got involved. He gave me the same option. He also advised me if I wanted bmw to do the repairs or do I want the insurance company do them. I said yes, fix it. He stated it that the car needed a transmission, and that it will take 10 days for the parts to arrive and an additional 7 days to repair. Every call is documentedl on my call logs on my phone.. He sent me email message stating that any repairs that's needed to the car do to the accident he doesn't want to get involved, he sent a email stating that I have only one day to decide, if I want to get the car repaired and that i have until 3pm the next day to decide. I called him 10 minutes late and he replied that he doesn't want to do the repairs and that i had to bring tge loaner back if not he will have picked up immediately. I advised him that i want the insurance to do the repairs as well, he stated that its to late and that option isn't an option any longer. I asked why he stated that the repaires wasn't caused by the accident which is totally untrue because I had the option in the beginning to do so. The car had severe damaged and doesn’t function the same with a diminished value especially with a bad transmission. This should of been considered total by insurance company 100% in the first place. Please help. Aron had the car towed to Ransey BMW, I immediately requested them to provide me a list of all the codes / errors that popped up after the accident there was a three page list of them. I requested the times, and the dates of all faults that appeared, they stated they check by mileage, and all codes appeared the day of accident, all happened at once. They only took 6 days to diagnose to order / repair the transmission, BMW of Bloomfield took a month in a half without doing any repairs with only 5 hours of diagnose, The car to this day is still malfunctioning. This will only cause me more problems in the future, like I said this car should been considered is a total loss from the beginning. I submitted a complaint to consumer relations for a new loan and to be reimbursed for the payments that was made for the extended time the car being serviced, till this day I never received a phone call. More

I just picked up my new BMW X3, and I cannot say enough about the excellent customer service I received from Michael Caropolo and James Porrazzo. I waited 20 years for my first BMW, and I was fortunate to about the excellent customer service I received from Michael Caropolo and James Porrazzo. I waited 20 years for my first BMW, and I was fortunate to have such a great team at Bloomfield working with me to get exactly what I wanted. I will only work with the Bloomfield team for all my present and future vehicle needs for my family and friends! Thank you, BMW of Bloomfield, for fulfilling a bucket list dream. More

Excellent service everytime with a very helpful and knowledgeable staff. Would definitely recommend this dealership knowledgeable staff. Would definitely recommend this dealership More

No xx purchase experience. Told them what I could afford and they showed me the right car. Whole thing took less than an hour. I got a great deal. Told them what I could afford and they showed me the right car. Whole thing took less than an hour. I got a great deal. More

The service at Bloomfield bmw is always A+ that’s coming from someone who drives a hour and half away for service. from someone who drives a hour and half away for service. More

Welcoming. Accommodating, courteous, easy to talk Jacob Harrison did all his best to explain anything on everything. Accommodating, courteous, easy to talk Jacob Harrison did all his best to explain anything on everything. More

Vince was great with assisting me and took time to explain the work needed and options. The mechanics who worked on my car was excellent and explained things in detail via the video assessment and dia explain the work needed and options. The mechanics who worked on my car was excellent and explained things in detail via the video assessment and diagnostic. More

Our experience was exceptional from start to finish. The team demonstrated a genuine commitment to customer satisfaction and exceeded our expectations throughout the process. We couldn’t be more p The team demonstrated a genuine commitment to customer satisfaction and exceeded our expectations throughout the process. We couldn’t be more pleased with the service we received. Joseph, our agent, was outstanding, professional, knowledgeable, responsive, and truly a pleasure to work with. We highly recommend him and the entire team. More