BMW of Bloomfield

Worst BMW Dealer Ever Horrible customer service. Everytime I go to BMW Bloomfield, I am always greeted by their rude staff. On September 2017, I came in to purchase a part Horrible customer service. Everytime I go to BMW Bloomfield, I am always greeted by their rude staff. On September 2017, I came in to purchase a part for my BMW. I came to the dealer in my brother's Nissan Leaf. I pay for the electric charging service and proceed to go inside to get my part. As I returned to the vehicle, I saw that my car was unplugged by one of the BMW Salesman. I went up to him and asked if he unplugged the car. He rudely said that it was only for BMW cars only, even though I PAID TO USE IT. Today August 31, 2018, I go in for routine oil change, after service I tried to inquire about a Military Discount for the Oil Service. The reason why I asked is because, BMW of Wilmington has offered one when I went for service there. When I asked the ladies at the front desk, they looked at me with a weird look and said "Oh, we dont. You gotta talk to the service advisor". When I spoke to David Ferreira, he rudely said that this oil change is the cheapest you can get. Even though EVERY SINGLE BMW DEALER has the same special for $79.95. He then complains about how he isn't even making commision on this service. The point of the matter is not getting the discount, it is the customer interaction, If they were more polite then there would not be a problem. It's like BMW of Bloomfield trains all their employees to be as rude as possible to their customers. More

Exceptional Service Great experience having vehicle repairs done at BMW of Bloomfield. David F was a great advisor. Went above and beyond to make sure everything was take Great experience having vehicle repairs done at BMW of Bloomfield. David F was a great advisor. Went above and beyond to make sure everything was taken care of the correct way. Definitely will be doing business with him again. More

BMW Service Amazing and Friendly People and they are Always a Great help to me that is why I always take my car to them. Thank you! Amazing and Friendly People and they are Always a Great help to me that is why I always take my car to them. Thank you! More

excellent service team they addressed my complaint and got me in and out even though it was an emergency . I would definitely recommend this dealer and their professional they addressed my complaint and got me in and out even though it was an emergency . I would definitely recommend this dealer and their professional service staff More

Service I had two front tires with nails in them Bloomfield bmw had both tires in stock and within 2 hours I was back on the road a great feeling that my day I had two front tires with nails in them Bloomfield bmw had both tires in stock and within 2 hours I was back on the road a great feeling that my day did not slow down Dave Ferrara was my advisor very helpful to my needs thank you More

Yall fell off I don't know if its because there are a lot of new people working there, but I remember the service being a lot better a while back. Even the waiting I don't know if its because there are a lot of new people working there, but I remember the service being a lot better a while back. Even the waiting area lacks snacks early in the daytime. They don't even keep the place as clean as they use to. I prefer the dealership in Springfield. Its time for you guys to step it up!!!!! More

AC/ENGINE MALFUNCTION AC was not blowing cold air, particularly if car was sitting in sun for long period of time. This had just started happening recently. When I picked c AC was not blowing cold air, particularly if car was sitting in sun for long period of time. This had just started happening recently. When I picked car up it was still blowing warm air. $200+ dollars for nothing. More

Gerry Martinez and Dave Jones were the best Gerry Martinez and Dave Jones made this the easiest car buying experience. Both were extremely friendly, welcoming, straight forward, and knowledgeab Gerry Martinez and Dave Jones made this the easiest car buying experience. Both were extremely friendly, welcoming, straight forward, and knowledgeable. I vehemently recommend buying a car from BMW of Bloomfield, whether it be a new BMW purchase/lease, or buying from the used car inventory. Overall, they provided great service and value, and will be returning for my next purchase in a few years. More

Great Service From the greeter to front desk personnel and service advisors all are very helpful, smiling and professional. Definitely recommend BMW of Bloomfield From the greeter to front desk personnel and service advisors all are very helpful, smiling and professional. Definitely recommend BMW of Bloomfield to all my family members and friends. Keep up the great work! More

Good Visit Brought my newly purchased used BMW in to have my keys repaired and some minor issues addressed. My service experience was good!. My initial concern Brought my newly purchased used BMW in to have my keys repaired and some minor issues addressed. My service experience was good!. My initial concerns were addressed and I got good advice from David (?) to address other outstanding issues with the car. I will be following up per his advise. Much thanks More