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BMW of Bloomfield

Bloomfield, NJ

4.4
1,872 Reviews

425 Bloomfield Ave

Bloomfield, NJ

07003

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Showing 1,872 reviews

November 02, 2020

The dealership sold us an inferior vehicle. They have failed to honor their commitments. Most recently the directional has failed to work, their follow up and commitment to service is poor. We asked for More

by Psma0313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmed Elmahdy, Christopher Chang, Richard Hwang
Nov 17, 2020 -

BMW of Bloomfield responded

This is a concerning review to read, and I'm sorry to hear that you are experiencing difficulties with your vehicle. I also apologize for the lack of follow-up communication on our end, and I would certainly like to speak with you directly about this. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Richard Hwang - Service Manager - 973-780-9551

Jan 25, 2021 -

Psma0313 responded

Despite our best efforts to contact the dealership our calls have gone unreturned. As an update to this horrendous experience and persistent dishonesty from the dealer we had to replace a radiator, and most recently a new battery. The service department was notified of a potential leak when they were servicing the car for a check engine light. At time of notification the car was still under a limited warranty. The service department said there was no leak and returned the car. Repairing the check engine light, however not fixing the directional. Only offering the cover 50% of the part. The dealership and service department should not be used and have not taken our concerns seriously. We are investigating remediation for selling an inferior vehicle coupled with a dishonest service

October 31, 2020

Very professional and respectful staff. Steeve was a great salesperson. General Manager was involved in all details. I would recommend buying from this BMW dealer. More

by Inan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steeve, William Finsilver
Nov 02, 2020 -

BMW of Bloomfield responded

We couldn't have asked for better feedback, Inan! It's great to hear that Steeve and the rest of the team here at BMW of Bloomfield made your car-buying experience so special. We wish you many wonderful miles in your new vehicle!

October 19, 2020

Bobby was great - easy transaction. Hopefully I got a good deal. I would have liked all weather mats to have been thrown in. But otherwise it was great. More

by lizadale
Recommend Dealer
Yes
Employees Worked With
Bobby Kaufman
Oct 19, 2020 -

BMW of Bloomfield responded

Liza, thank you so much for your 5-star review of BMW of Bloomfield! We appreciate the opportunity to earn your business and thank you for choosing to shop with us. We strive to make each transaction as easy as possible and we are pleased this was the case for your experience with Bobby. Enjoy your new ride!

October 13, 2020

Quick, efficient and professional service. Steeve is very courteous, efficient and effective. Excellent service, will definitely recommend. Lovely vehicle for a great price as well More

by antoinettebrwn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steeve Evillard
Oct 13, 2020 -

BMW of Bloomfield responded

Thank you for taking the time to leave us a review! Providing efficient and professional service is always the goal here at BMW of Bloomfield, and we are proud that we lived up to our values. We hope that you continue to enjoy your newly purchased vehicle!

October 09, 2020

Excellent service all around!! From receiving my car to explaining what is wrong. Then the video from the garage was outstanding and then the follow up call to go over pricing. Smooth and efficient.. Great More

by Chuck Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Octavio
Oct 09, 2020 -

BMW of Bloomfield responded

Hi Chuck, thanks for stopping by to share your feedback! We want guests to be confident in our services and it is fantastic to hear that our team worked hard to earn your business. All of us at BMW of Bloomfield look forward to taking care of you in the future!

October 05, 2020

Thank you, Henry for working with me and making the process quick and easy! I greatly appreciated your help. The car is exactly what I wanted. More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Intriago
Oct 05, 2020 -

BMW of Bloomfield responded

Hi William - Thank you for taking the time to share! It is wonderful to hear that Henry went above and beyond to make your purchase experience go smoothly. Congratulations on your new vehicle and we hope to see you back at BMW of Bloomfield for your first oil change!

October 04, 2020

So thankful for Gina! Exceptional customer service and very knowledgeable! After service repairs she directed me to the best sales person where I leased a new BMW! -AC More

by Amanda C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Humphrey, Gina Todisco, Bobby Kaufman
Oct 04, 2020 -

BMW of Bloomfield responded

Thank you for taking the time to review us, Amanda! We appreciate your support and are happy to hear that Gina delivered such excellent service. Enjoy your new vehicle and we hope to see you back at BMW of Bloomfield!

October 01, 2020

Excellent service as always! The information provided by the staff and the efficiency in procuring my new vehicle and servicing my current vehicle was outstanding. More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Chang, Bobby Kaufman
Oct 01, 2020 -

BMW of Bloomfield responded

Jason, thank you for the review! We are so glad you enjoyed working with our team at BMW of Bloomfield, and we look forward to your next visit!

October 01, 2020

Always a great experience! The service department is always super helpful and quick with returning the vehicle. Gina is always very friendly and professional. Thanks again! More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Todisco
Oct 01, 2020 -

BMW of Bloomfield responded

Thank you for the review! We are so glad you enjoy working with Gina here at BMW of Bloomfield, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

September 30, 2020

Service was good and prompt. Friendly environment . Good service . Dependable and honest technician. Very close to home . Convenient location. Service advisor was friendly and courteous. More

by Darrelbeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Todisco
Sep 30, 2020 -

BMW of Bloomfield responded

Thank you for the review! It was a pleasure to service your vehicle here at BMW of Bloomfield, and if you ever need anything else, don't hesitate to come back and see us again!

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