BMW of Bloomfield

We had a fabulous experience at BMW of Bloomfield and strongly recommend this location to anyone shopping for a new or pre-owned BMW. We were attracted to this dealership because of their great used car strongly recommend this location to anyone shopping for a new or pre-owned BMW. We were attracted to this dealership because of their great used car inventory but ended up buying a new car thanks to their competative pricing. All of the employees we worked with had superior customer service skills and made our car buying experience phenomenal. Thank you BMW of Bloomfield, you have earned a repeat customer! More

The following is feedback to I gave this week to the Head of the Service Operation at BMW of Bloomfield . . . I have purchased 5 cars from them. Craig: A story: So I’m in Atlanta yesterday on busine of the Service Operation at BMW of Bloomfield . . . I have purchased 5 cars from them. Craig: A story: So I’m in Atlanta yesterday on business and get an “emergency call” from my wife. I call back to find that the “emergency” is that the car has told her that the right rear tire is “flat” – what should she do? So I told her to call BMW Roadside Assistance. I said (stupid me) that they would change the tire with the spare . . . period the end. An hour and a half later another “emergency call” – the roadside guy says “there is no spare” (God am I a moron!) and that he’s not sure that the tire can make it to the dealer. The car is in the driveway . . . I tell her to exhale and I’d deal with it today. Right after that I reached out to the fabulous Tom Cueman who – in minutes responded to voice mail and email with BOTH suggesting that if I’m in doubt, have it towed . . . no big deal. He even does the REALLY nice thing of calling the house just to assure everyone here that all would be fine. Very classy! So, this morning I look at the tire in the light of day . . . and am amazed that the new tire technology supported the car and while the tire was certainly low it seemed perfectly reasonable to try to drive it, slowly, to Montclair. Walking into your service department was like walking into a family event (only I like YOUR family better than mine!). I exchanged banter with Mr. Cueman, and the equally awesome, newly buff, newly glassless, always delightful Keith Marciniak appeared and with great wit and good humor got me into a loaner, ordered me a new tire (I have the BMW tire insurance) and sent me happily on my way. When I tell people stories like this about a car dealership they don’t believe me. And as much as I’d love to get the hell out of Short Hills and New Jersey and dramatically reduce my annual tax bill . . . I keep saying to my family – if I do that . . . who’s going to take care of my cars?????? So, old pal, I once again thank you for creating the kind of place that smart and classy people want to work . . . who engage customers in important and meaningful ways . . . who are people one would be pleased to have as guests in one’s home. It is a HUGE competitive edge in my humble opinion. More

Early this morning, I learned - as I was pulling out from my driveway - that I had a flat tire. Since the BMW service center was close - I decided to go there to get it checked out. Of course, I was frazzl my driveway - that I had a flat tire. Since the BMW service center was close - I decided to go there to get it checked out. Of course, I was frazzled - because I had to get to work! However, Christine really put me at ease. She was very pleasant and directed me to Jin Yon, the Service Advisor. I explained my situation and immediately he had my problem handled and within a short time, I was out and on my way! I can't tell you how comfortable and assured both of these employees made me feel - which wasn't an easy feat! I also have to say that I have always had good experiences with the dealership in the 8 years I have owned a BMW. I would absolutely recommend this dealership to any BMW owner or anyone considering buying a BMW. Great work! Great service! Nice people! More

Let me start by saying I did all the research before I started looking for a car. I went to this dealership because of a recommendation for a specific salesman. I traveled from Staten Island and I am gl started looking for a car. I went to this dealership because of a recommendation for a specific salesman. I traveled from Staten Island and I am glad I did. First, the salesman reviewed a number of options for me for new and used cars. I had an opportunity to test drive any car. I had options such as financing and lease v. purchase explained to me. I did purchase a vehicle and the dealer did everything for me. They got me a great rate on financing, took care of the insurance, got me plates (sent fedex at my option), did all of the paperwork and did it all with courtesy and professionalism. Second, I got a great price. Can't ask for more. More

Am original owner of my 1992 E-36 (3 Series). Arrived at dealer absolutely cold and with vehicle on flat bed. I selected BMW Bloomfield because of this website. I chose them because of the write ups conce dealer absolutely cold and with vehicle on flat bed. I selected BMW Bloomfield because of this website. I chose them because of the write ups concerning communication between customer, ability to listen to customer, quality of work and fairness of cost. My problem was solved. The problem involved getting beyond the usual computer diagnosis. They took their time, focused their knowledge using deductive reasoning and solved the problem without tearing the car apart. My service representative, Jin Yoon was extremely helpful. I called the dealership cold and was placed with him. Spoke with Jin before bringing the car in for repair. He remained in constant communication with me, informed me of what was being done to find the problem, solve the problem and the costs involved. Jin and the people at BMW Bloomfield worked to be as fair as possible. They succeeded. I might add that I am an involved owner who does not offer praise easily. However, the service department, those who analyzed my car's problem, those who repaired the vehicle and Jin who interfaced with the customer (I) and the shop, did a great job. I recommend this shop. They are fair. It is important for the customer to communicate with the service rep and give a much information beforehand as possible. That way the shop can focus upon the symptoms and save everyone time. These are complicated cars. Jin and everyone there put me back on the road with a smile on my face. And I don't compliment easily. More

I purchased a MY 2010 528XI from BMW of Bloomfield last month and I must say it was probably the best experience I ever had on a new car purchase. My formula was simple I just called the 5 closest BMW deal month and I must say it was probably the best experience I ever had on a new car purchase. My formula was simple I just called the 5 closest BMW dealers to me and asked for a quote on the car. Bloomfield was by far the lowest. Helen, my sales advisor was very pleasent to deal with and very helpfull in locating the car we wanted. If you want to buy a BMW and live in NJ do not look any further. More

I just want to thank EVERYONE at BMW of Bloomfield for helping me get into my dream car - a white Certified Pre-owned BMW X3 with beige interior! Not only did they have a few X3s to choose from, the custo helping me get into my dream car - a white Certified Pre-owned BMW X3 with beige interior! Not only did they have a few X3s to choose from, the customer service was OUTSTANDING! I felt comfortable with my purchase and everyone there went OUT OF THEIR WAY to help me and make me feel important. I had spoken to a few other dealerships in the area prior to visiting Bloomfield and was given attitude and made to feel like they didn't care if they got my business or not. "Mo", Mohamed, and Victor were some of the nicest down to earth car salesmen I've ever met. I went to them with an offer, and they made it happen!!!! I was truly surprised and impressed with the way I was treated there and I would encourage everyone I know to go to BMW of Bloomfield! More

This is my second review about this dealership so far. The first one was when i bought it and the second one is now when i went back for service.My cars 3rd break light in the rear was hanging and it was The first one was when i bought it and the second one is now when i went back for service.My cars 3rd break light in the rear was hanging and it was really awkward. I scheduled an appointment with Flavio and He was very courteous and excellent in communicating with me. He gave me a courtest vehicle anticipating that the work would take a lot of time.The service techinician took his time in fixing the rear brake cover and the rear glass and tested it so that the circuit is in a running condition. Flavio was constantly replying back and forth to me regarding the status of the vehicle and i guess around 25 emails were exchanged between us. And i surely need to tell you all about this. I wanted the BMW assist to be activated.And i think Flavio forgot to mention that there was a cost associated with this work. But when i went back to pick up the car they told me that it costed $72 dollars and i was very disaapointed that they havent told me in the beginning.But flavio immediately waived the cost and made sure i went home happy. I am really happy that i found such nice people and after this incident , i recommended most of my friends to go to Bloomfield and rightly so everyone were happy with the dealership. I have been to 4 states in USA and i bought cars from different dealerships but i can tell you that there can be only a few dealerships which are as good as BMW of Bloomfield. I will keep writing all my experinces with Bloomfield dealership regularly and i really wish everyone else do the same . Becuase they are really very nice people who know how to make the customers love them. More

Just visited the new BMW of Bloomfield service facility.... all I can say is WOW! I walked into a whole new experience of BMW. Not only was the experience with my service writer beyond my expectat facility.... all I can say is WOW! I walked into a whole new experience of BMW. Not only was the experience with my service writer beyond my expectations but the whole feeling and vibe in the new facility was off the charts. I highly recommend any BMW owner to visit this facility, nicest center I have seen in Northern New Jersey, additional surrounded by some awesome resturants and shops. More

Pamela DeLorenzo was extraordinarily helpful and knowledgeable, returned every phone call, and answered every question. She introduced me to a car that I wouldn't have known I wanted without her ass knowledgeable, returned every phone call, and answered every question. She introduced me to a car that I wouldn't have known I wanted without her assistance. She made the process such a pleasure! Bill in Finance was tolerant, patient and also quite knowledgeable. I would recommend this dealership, Pamela and Bill to anyone. More