BMW of Bloomfield

This dealership does not adhere to brand values nor care about a customer when issues arrive. The culture from top down GM and of a parent company is unacceptable. Purchased a car in Nov of 2020 and the de about a customer when issues arrive. The culture from top down GM and of a parent company is unacceptable. Purchased a car in Nov of 2020 and the deal was miss handled ever which way including legal retaliation to my belief be handled in court. The GM has chosen not to work for an amicable resolution but enables to my belief this culture and invites lawsuits to occur against their public company. Poor service poor communication and they have received a 0 on bmw customer satisfaction survey. I would stay clear of this dealership to my belief shall you not want a headache or want to feel some brand value of a customer relationship moving forward. Very sad and poor management. More

Purchase went well, the follow up or lack of one with the manager because of a problem is not worth rating. I am still waiting to get ANY response back much less a solution to the issue. manager because of a problem is not worth rating. I am still waiting to get ANY response back much less a solution to the issue. More

Bob K. was able to get us a terrific deal in a beautiful new 2021 330ixdrive lease. He also delivered it which was great convenience. Sameer was also great to work with. Looked at renewing vs. going with Te new 2021 330ixdrive lease. He also delivered it which was great convenience. Sameer was also great to work with. Looked at renewing vs. going with Tesla and we are so happy we stuck with BMW. It’s a real upgrade. More

I've leased my past 8 cars from BMW Bloomfield. They continue to provide great service when I get a new lease. Henry was terrific on my last two cars. He is honest and always quick to respond. I will c continue to provide great service when I get a new lease. Henry was terrific on my last two cars. He is honest and always quick to respond. I will continue to lease from Bloomfield based on their excellent service. More

Very good experience. The process was smooth and fast. Faster than expected. They even had someone drop it off at my house for me. Highly recommend!! Faster than expected. They even had someone drop it off at my house for me. Highly recommend!! More

Customer Service is always friendly and explains issues. They also don’t push you into fixing things right away. Thinking of buying again from here They also don’t push you into fixing things right away. Thinking of buying again from here More

Spent time working a deal for a BMW M2 CS. Contacted BMW of Bloomfield's internet sales department, who confirmed they would sell the car at MSRP and passed me to a Client Advisor. Client Advisor also conf of Bloomfield's internet sales department, who confirmed they would sell the car at MSRP and passed me to a Client Advisor. Client Advisor also confirmed they would sell the car at list price, and I took a drive to see the car in person. Pulled my deposit on a car at a different dealership, called the Client Advisor back, who then said they wanted $20k over MSRP for the car and that they never indicated they would sell the car at list price. Lost my car at the other dealership. There are a number of great BMW dealerships in NJ who are fair and straightforward, and I'd highly recommend customers steer clear from a dealership that operates this. If they are pulling these shady tactics on cars like the M2, they are definitely doing the same for other deals on the non-performance cars. More

Hi there,it's always pleasant to meet right people in the life.On the 12th of December I met not only a good person but an excellent specialist too in a pretty good place BMW of Bloomfield.It's a Client Advi life.On the 12th of December I met not only a good person but an excellent specialist too in a pretty good place BMW of Bloomfield.It's a Client Advisor Steeve Eveillard.He assisted me with my Lincoln MKX.As for me,his service was excellent and I can refer him to my friends.Wish him be healthy and wealthy.Merry Christmas and a Happy New no oYear.Best regards,Mykhaylo Yurkevych. More

As always, Gina Tedesco saves the day. I had an unexpected issue with my 2015 528XI, brought it in without an appointment, Gina and the service staff got me back on the road. Thanks Gina! unexpected issue with my 2015 528XI, brought it in without an appointment, Gina and the service staff got me back on the road. Thanks Gina! More

Brought the car in for some simple warranty repairs and instead of addressing the items of concern they replaced motor mounts (on a near new car) that I never experienced in 6000 miles of driving but they instead of addressing the items of concern they replaced motor mounts (on a near new car) that I never experienced in 6000 miles of driving but they heard and filed a complaint under my name. Then promised they would give a fair resolution until GM William Finsilver called and was anything but polite. READ YOUR SERVICE REPORTS. They think i should be thankful to have motor mounts done on a near new car that I never heard in 6k miles but they heard in 1 never once calling me to advise or telling me ever. Top it off my issues werent addressed so I wont be returning More