BMW of Bloomfield

This is a nightmare of a place .. stay away and keep your sanity intact!! I was duped by the sly, malicious and aggressive salesman Bobby Kaufman who told me over several calls that they were going through a sanity intact!! I was duped by the sly, malicious and aggressive salesman Bobby Kaufman who told me over several calls that they were going through an office renovation and could not keep the BMW 440ix drive I had selected in their lot for too long ( sales tactic).... during these times of Covid this place still not offer any online transactions and does not work with customers for shipment!!! Bobby convinced me that based on my excellent credit score (over 800) I would be able to avail the low BMW finance interest rates applicable to a new car. The car we liked had around 9k miles and was previously given to a BMW executive before being sold to this dealership over an auction. It all seemed to be a great deal for us and we decided to make the decision of flying down from Raleigh the very next morning to complete the paperwork and drive back in our new car. We scrambled last minute to complete all paperwork including procuring the cashiers cheque for the downpayment, arranging sitter for our kids last minute and taking the first flight in over 1.5 years since Covid!! Little did we know that this dealership had no value for peoples time or money because it became apparent that they now wanted to squeeze more money out of us as soon as we got there.. knowing that we did not have a return flight booked, Bobby proceed to tell me that they could no longer honor the low interest rate he had earlier promised, because the car had higher mileage which would not qualify it as a new car (something he should have told me before we made the decision to fly down!!!) .. I could not believe his lack of any empathy for our situation, there was no sense of urgency to get us out of there, there was not even a seat offered to us while we stood there waiting... and when I proceeded to question this total lack of integrity nobody (no management) came to talk to us, explain and calm us down... they really thought they had us by the hook since we had made all arrangements to drive back with the car and therefore they could play with our emotions and our finances!!! Needless to say we left that afternoon, sad, disgruntled and totally confused. We had to book the next flight back home (another expense we had no plans of). We are now proud owners of a BMW from another dealership which gave us the total opposite experience of this place... I would never ever again want to do any business with these guys and would advice everyone who is reading this to stay away from this dealership and that salesperson- Bobby Kaufman!!! More

Super friendly staff, always kept me up to date on my vehicle, all my concerns were addressed, vehicle was washed and ready for me when I got here. vehicle, all my concerns were addressed, vehicle was washed and ready for me when I got here. More

Costumer service is excellent . Gina Todisco is great and explains every issues with the car. I'll choose her again as my next service rep. explains every issues with the car. I'll choose her again as my next service rep. More

This dealership does not adhere to brand values nor care about a customer when issues arrive. The culture from top down GM and of a parent company is unacceptable. Purchased a car in Nov of 2020 and the de about a customer when issues arrive. The culture from top down GM and of a parent company is unacceptable. Purchased a car in Nov of 2020 and the deal was miss handled ever which way including legal retaliation to my belief be handled in court. The GM has chosen not to work for an amicable resolution but enables to my belief this culture and invites lawsuits to occur against their public company. Poor service poor communication and they have received a 0 on bmw customer satisfaction survey. I would stay clear of this dealership to my belief shall you not want a headache or want to feel some brand value of a customer relationship moving forward. Very sad and poor management. More

Purchase went well, the follow up or lack of one with the manager because of a problem is not worth rating. I am still waiting to get ANY response back much less a solution to the issue. manager because of a problem is not worth rating. I am still waiting to get ANY response back much less a solution to the issue. More

Bob K. was able to get us a terrific deal in a beautiful new 2021 330ixdrive lease. He also delivered it which was great convenience. Sameer was also great to work with. Looked at renewing vs. going with Te new 2021 330ixdrive lease. He also delivered it which was great convenience. Sameer was also great to work with. Looked at renewing vs. going with Tesla and we are so happy we stuck with BMW. It’s a real upgrade. More

I've leased my past 8 cars from BMW Bloomfield. They continue to provide great service when I get a new lease. Henry was terrific on my last two cars. He is honest and always quick to respond. I will c continue to provide great service when I get a new lease. Henry was terrific on my last two cars. He is honest and always quick to respond. I will continue to lease from Bloomfield based on their excellent service. More

Very good experience. The process was smooth and fast. Faster than expected. They even had someone drop it off at my house for me. Highly recommend!! Faster than expected. They even had someone drop it off at my house for me. Highly recommend!! More

Customer Service is always friendly and explains issues. They also don’t push you into fixing things right away. Thinking of buying again from here They also don’t push you into fixing things right away. Thinking of buying again from here More

Spent time working a deal for a BMW M2 CS. Contacted BMW of Bloomfield's internet sales department, who confirmed they would sell the car at MSRP and passed me to a Client Advisor. Client Advisor also conf of Bloomfield's internet sales department, who confirmed they would sell the car at MSRP and passed me to a Client Advisor. Client Advisor also confirmed they would sell the car at list price, and I took a drive to see the car in person. Pulled my deposit on a car at a different dealership, called the Client Advisor back, who then said they wanted $20k over MSRP for the car and that they never indicated they would sell the car at list price. Lost my car at the other dealership. There are a number of great BMW dealerships in NJ who are fair and straightforward, and I'd highly recommend customers steer clear from a dealership that operates this. If they are pulling these shady tactics on cars like the M2, they are definitely doing the same for other deals on the non-performance cars. More