BMW of Bloomfield

started search online, completed price negotiation over phone. Went to pick up car - which was as described No surprises - pleased with service and would consider for next purchase phone. Went to pick up car - which was as described No surprises - pleased with service and would consider for next purchase More

Shahid was great and very helpful. He was very patient and learned what I wanted and did not try to force on me anything I did not feel comfortable with. and learned what I wanted and did not try to force on me anything I did not feel comfortable with. More

CONCLUSION: - Don’t repair here - 30 days for a bumper CONCLUSION: - Don’t repair here - 30 days for a bumper replace/repair, still not complete, added scratch on my bumper - Falsely told my repair was CONCLUSION: - Don’t repair here - 30 days for a bumper replace/repair, still not complete, added scratch on my bumper - Falsely told my repair was complete and to pick up my car 3 times - Added damage to my rear bumper (which has since been compensated) - NOT a BMW Certified Collision Repair center I took my car with the repair unfinished and added damage after I was told it was ready for the 3rd time after the car was with BMW of Bloomfield for 30 days. I submitted a claim for the added damage and they acknowledged the issues and sent me a check for the requested amount (a fair amount). There's a new General Manager, Anthony Cerillo that got assigned to turn the place around the same month my car went in for the repair. Hopefully customers will see improvement in service and quality. Their staff seemed to not check the quality of repairs before calling me in to pick up my car. First time, the car was dirty and poor quality repair work. Second time, the bumper was still misaligned, paint wasn't dry and condensation in the replaced light. Third time, condensation in the new replaced light and added damage to my rear bumper. - Bernard Brown was my service advisor. He was polite. - Tom Cueman was the evening service advisor who got involved when I got called in the first time. He was also polite, courteous and understanding. - Jim Crowe was the service manager that got involved when I got called in the second time and contacted BMW North America. I only corresponded by email with him, but he responded quick and succintly. - Craig Hacker was the service director that handed off the car the third time because Jim was at training. Seemed like a used car salesman, changing what he said multiple times and gave a dishonest, rude vibe. - Anthony Cerillo was the new General Manager I spoke with at the end. He seemed like he will legitimately try to turn around this dealership, whether it be by conditioning the current staff or replacing them. He was very courteous, respectful and understanding. Too bad the service director wasn't more like him. Details on repair issues below for those who are interested... 1st time I was called to pick my car up (20 days at shop): - Hood had a dent which may have been a paint issue - Car was dirty, so I told the service advisor to triple inspect the entire job before confirming it is good for me to pick it up again 2nd time I was called to pick my car up (21 days at shop): - New bumper was on crooked - New headlight had condensation inside - Fender had a new paint chip - All paint wasn’t dry causing a raised lip on the hood and speckles on the bumper 3rd time I was called to pick my car up (30 days at shop): - New headlight still had condensation inside - Added scratch on my rear bumper - Dirtied white leather interior on the driver side More

Kalesa made purchasing a car for our son easy. We knew what we wanted and she was more than helpful to assist us in that task. Mr. Goldberg took the time to sit withus and talk with us too. We knew we m what we wanted and she was more than helpful to assist us in that task. Mr. Goldberg took the time to sit withus and talk with us too. We knew we made the right choice both in the car we chose and the dealership we found. Steve Tabakov was thorough in his explanation to us concerning the warranty, lemon law and other important info that we never heard before in another purchase at another dealership. We are confident we made a good decision. Thank you all again. More

Jack Gomes made the buying experience very easy and comfortable. His patience and customer service skills were exceptional. He gave me options and he actually knew what he was doing. He kept in touch a comfortable. His patience and customer service skills were exceptional. He gave me options and he actually knew what he was doing. He kept in touch and made sure all was well. I felt like he knew me. That's how he took care of me. Not as a stranger but as a neighbor. Thank you Jack Gomes, you rock! More

I came in and told them where I needed to be and they worked very hard and came close enough to seal the deal. it's a great showroom very nice and attentive staff. worked very hard and came close enough to seal the deal. it's a great showroom very nice and attentive staff. More

I could not be any happier with the service I received from this dealership. Mohamed and Kalesa went out of their way to make sure I got the car I wanted with everything I wanted in it. They delivered o from this dealership. Mohamed and Kalesa went out of their way to make sure I got the car I wanted with everything I wanted in it. They delivered on all of their promises. This is the 5th car I buy and by far the best car buying experience I've had! I also worked with Steven Tabakov, I did not see his name listed above but he made sure I understood all the paperwork and informed of services I could possibly need. There was one other person who helped me, the young man who programmed the phone in my car, I do not remember his name but he was also very friendly and helpful. I have already recommended this dealership to friends and family. More

My experience with this dealership was a positive one. I was a returning customer and it only got better the second time. My salesman, Jack Gomes, was tremendous in every aspect. He was knowledgeable, fr was a returning customer and it only got better the second time. My salesman, Jack Gomes, was tremendous in every aspect. He was knowledgeable, friendly and a true pleasure to deal with. He defines the meaning of what a good salesman is supposed to be. I would have no problem referring anyone to Jack and know they would be in excellent hands. I also dealt with Ivan Romero for all the paperwork and financials. He is a true professional and extremely helpful in this tedious process. Ivan is friendly and personable gentleman. I would also have no problem recommending him. More

Ecellent service,friendly and get the job done style! would highly recommend! Aleady bought more than one vehicle here and WIll go back for the next! would highly recommend! Aleady bought more than one vehicle here and WIll go back for the next! More

Very pleasant and helpful. I bought a certified pre-owned 5 series. They were patient, informative, and accommodating throughout the entire purchasing process. I would recommend this dealership and pre-owned 5 series. They were patient, informative, and accommodating throughout the entire purchasing process. I would recommend this dealership and Mr. Gomes as well. More