BMW of Bloomfield

Jeff Couch in the Service Department went way beyond what was required. He provided excellent assistance and was very knowledgeable about my car (an E46 M3) because he himself is an enthusiast and owns the was required. He provided excellent assistance and was very knowledgeable about my car (an E46 M3) because he himself is an enthusiast and owns the same make and model car. I would highly recommend him and BMW of Bloomfield. I have also purchased a car there in the past, and I had an excellent experience with the Sales Department. More

A pleasure to deal with. Kristyn and Tom went and continue to go above and beyond our expectations. No request is too small, and they do everything they can to get you in and out quickly with all the continue to go above and beyond our expectations. No request is too small, and they do everything they can to get you in and out quickly with all the work done. This is the way BMW service should be. A great team - kind, caring, honest, and accommodating. Thanks Again. More

I have purchased quite a few new cars in my life and I have to say that this was the absolutely most pleasurable, stress free car buying experience I have ever had. I had been to the BMW of Bloomfield dea have to say that this was the absolutely most pleasurable, stress free car buying experience I have ever had. I had been to the BMW of Bloomfield dealership late last year to take a look at the new X3s and talk to one of the client reps. Even though I wasn't ready to buy I was treated with the same respect given to someone coming in to make a purchase. The client rep spent over an hour with me and my wife, even after I told him up front we were "just looking." When I finally decided it was time to make a purchase I made my request through Mike Castoria in the internet sales department. That's when I was introduced to Danielle Weinstein who was assigned as my client rep. Not only was I given an extremely competitive price, the entire purchase was about as transparent and stress free as anything could possibly be. I can't say enough about Danielle. She was extremely professional and thorough walking me through the entire process. Since I was ordering a custom BMW, it had to be built and Danielle kept me appraised every step of the way. When my vehicle was finally delivered, Danielle sat with me and walked me through all of the controls and functions in my new car. Her level of professionalism, courtesy and customer service was well beyond my expectations and I would certainly highly recommend her to anyone interested in purchasing a new BMW. My wife currently drives an older model 5 series and there is absolutely no doubt in my mind when the time comes to purchase a new one I will be asking for Danielle. More

My first visit to this dealership was to look at a used car that was advertised online (2005 645 convertible). I have BMW dealerships closer to where I live but none had this particular car, in the color I car that was advertised online (2005 645 convertible). I have BMW dealerships closer to where I live but none had this particular car, in the color I wanted with low miles. The dealership was really easy to find, right off the Garden State Parkway. I met Jack Gomez, who was very professional and knowledgeable. He answered all my questions, provided me with several options while making me feel very comfortable and never pressured. I was then introduced to Ivan Romero who was outstanding. He clearly explained all of the financing and warranty information. I was so impressed with Jack and Ian that I recommended them to a friend of mine who came in a month later and leased a brand new 3 series and experienced the same impeccable service. A few weeks after my purchase, I had my first experience with the service department. There were several “timing” issues with my car that needed to be addressed and I had a rough idle on the car that was concerning me. At this point my car was in the service department more than in my driveway! As you might expect, I was very upset and wanted to make sure this was not going to snowball into major problems. That is when I met General Manager Anthony Cerillo, a true gentleman, who was extremely supportive and understanding to my problems. He gave me several options and even offered to have an engineer from BMW come to the dealership to inspect the car and answer all my questions. After meeting with the engineer I felt much better about my car. I am convinced that there is no more courteous, polite, professional, and efficient service staff that could be found. Most of my interaction and assistance has been through Kristyn Michelle and Tom Cueman, who are absolute stars in this department and always find a way to accommodate me. Everyone in this department from the valets to Vicky and the girls at the front desk always make my visits a welcoming experience. More

This place is a very nice and clean environment, if I am to buy a BMW in the near future, I will definitely come here and recommend any friends that are looking into a BMW to Come here. I had bought a used to buy a BMW in the near future, I will definitely come here and recommend any friends that are looking into a BMW to Come here. I had bought a used Lexus at this dealership, the sales person was very nice and thoughtful, Jack went above and beyond to close this sales for us. Thank you. More

Danielle was amazing throughout the process. She was patient and took the time to explain every options available to me when I was contemplating buying my car. Since I special ordered the car, I had to patient and took the time to explain every options available to me when I was contemplating buying my car. Since I special ordered the car, I had to wait 5-6 weeks to get it. Danielle made sure to keep me posted of the different production stages of the car and when it arrived to the dealership she made sure to call me first thing in the morning to let me know. The service didn't stop once I signed the paperwork as she spent more than 30min to explain all the options of the car and followed up a few days later to make sure everything was ok with the car. Danielle made the whole buying process enjoyable. More

I cannot say enough good things about Danielle! She was a pleasure to work with. Her friendly, warm demeanor was greatly appreciated! She is thorough and professionl through and through. I have had sever a pleasure to work with. Her friendly, warm demeanor was greatly appreciated! She is thorough and professionl through and through. I have had several follow up questions, following the purchase of my car, regarding the vehicles operation..and Danielle has ALWAYS provided me with a prompt and courteous response.. Even when I recently messaged her while she was in attendance at the Jets openIng football game!!! Now that's dedication! My overall experience with Danielle was terrific!! More

Danielle is the epitome of who I hope to work with as I walk into a dealership. I dealt with her on a Lease Return & CPO Purchase. After a short email with no more information then my name & the mileage sh walk into a dealership. I dealt with her on a Lease Return & CPO Purchase. After a short email with no more information then my name & the mileage she informed me of several detailed options I had available, along with the prices & interest rates of each. All of which in a very professional & well drafted email. I had been unexpectedly out of state preceding the day my lease was due back, so when I showed up without an appointment in the 11th hour I was sure the process awaiting me was to be less then pleasant. To my surprise Danielle had gone ahead & prepared all of my paperwork, without yet knowing when I'd be coming in. I was driving back out in under an hour, with a loaner car to use until my purchased car is Certified & ready to be picked up. It was an absolute pleasure to meet someone who is so well versed in their field and still has the patients and customer service skills to clearly and accurately explain the procedure. I have owned 3 BMWs & have had issues with other dealerships in the past. I am very confident that BMW of Bloomfield should be your first & last stop when shopping for a BMW & Danielle should be your only request when choosing a salesperson. More

The worst BMW dealership in NJ. Service team is now predominantly staffed with people that have limited technical skills and poor customer service skills. The focus is on making money on each customer. predominantly staffed with people that have limited technical skills and poor customer service skills. The focus is on making money on each customer. Service advisors that actually knew what they were doing left. I will not go back there again. More

Jeff Couch is a conscientious, sharp, helpful service representative who kept in touch with me and gave me regular updates on the progress of any repair or maintenance he has overseen for me. Great guy! representative who kept in touch with me and gave me regular updates on the progress of any repair or maintenance he has overseen for me. Great guy! Always made sure the car was ready when he said it would ready. More