BMW of Bloomfield

The entire experience was very professional. From reception, to Sales, all the way through to Service, everyone was very knowledgeable, helpful, and a pleasure to deal with. From reception, to Sales, all the way through to Service, everyone was very knowledgeable, helpful, and a pleasure to deal with. More

I am writing this to give an account of our experience with our sales agent at BMW Bloomfield, NJ. Mr. Jairo Salazar. At the beginning, Mr. Salazar was quite helpful and professional toward our lease of with our sales agent at BMW Bloomfield, NJ. Mr. Jairo Salazar. At the beginning, Mr. Salazar was quite helpful and professional toward our lease of an X3 BMW in exchange of our previous vehicle. He punctually responded to messages and took the necessary steps for the deal to go through seamlessly. But he didn't follow through with the deal in its entirety. In fact, our transactional relationship with him and the company did not end at the time when we drove out of the dealership with the brand new BMW. We had an outstanding lease amount from the previous company that Mr. Salazar was responsible to guarantee that would be paid in a timely manner. Or at least that was our state of mind when we left the dealership. But that's not what actually happened. Almost one month after our new lease, we called the financial services of the previous vehicle to make sure that the lease had indeed been paid off. Sadly, no such payment had been made by then. Naturally, we contacted Mr. Salazar, our point person, who promised to follow through with the finance section. That was the last time we heard back from him. About a month after that we received a past-due payment notice with a penalty from the financials of the previous car company. To our dismay, the payment had not been made two months after our lease. Mr. Salazar never returned any of our messages. Frustrated with his inefficiency, we contacted the finance department of BMW Bloomfield. We were quite lucky to get hold of a responsive, responsible and efficient employee who basically paid the outstanding lease on the day we contacted him. So a payment that was supposed to be made two months ago - or so we assumed - was eventually partially paid thanks to the appropriate action taken by a helpful and professional employee. In our correspondence with Mr. Salazar, we brought up the issue of late payment and its impact on our credit record. Intriguingly, even that wasn't enough to stir his sense of professionalism. His complete unresponsiveness in the face of troubles that his ineptitude had caused us left us wonder if he or the policies of the company he works for even had a place for customer satisfaction in their lexicon. After multiple attempts to get his attention, Mr. Salazar quoted his boss, Mario, instructing him to ignore us. This left us wonder if this is a systemic chaos or an individual’s irresponsibility. Quite ironically, he solicited a favorable review from us after the first phase of our interaction. We reciprocated his initial satisfactory salesmanship with a stellar review. But in light of recent revelations, we are left with no choice but expressing our utter dissatisfaction with his un-professionalism. It must be mentioned that we are still struggling with an extra payment that is withdrawn from our account because of the outstanding payment. We have to pay penalty for what they missed to do. More

Great service department and quick turnaround on my car. My Service rep Gina was very helpful My Service rep Gina was very helpful More

I've had consistently good customer service for the 7 years I've owned this BMW years I've owned this BMW More

The sales team was very friendly and helpful making for a stress free experience. This is my 4th purchase from this dealership. stress free experience. This is my 4th purchase from this dealership. More

Thank you so much for your amazing service, it was white glove all the way. Best car buying experience I ever had! glove all the way. Best car buying experience I ever had! More

Appreciate the staff and also Gina. Every time I come, I have a great experience! have a great experience! More

I was pleased with the entire service. The video showing his work was appreciated and not something I encountered before. his work was appreciated and not something I encountered before. More

The staff is extremely friendly, the showroom is beautiful, and they got me the car I wanted. beautiful, and they got me the car I wanted. More

Excellent experience hesch was a huge help very informative I would definitely return to Bloomfield informative I would definitely return to Bloomfield More