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BMW of Bloomfield Hills
Bloomfield Hills, MI
1,153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,153 reviews
April 16, 2020
Exceptional service during COVID crisis Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professio Brought the M5 in for tire swap today and a few months ago for warrantee covered service issues. The service advisors are highly competent, professional, and polite. Always very friendly and effective. Respectful of social distancing during these COVID times. Beautiful showroom. Overall great service and sales teams. Chen Yen is The Best (I have known him for over 14 years and he remains as professional as ever, always smiling and positive)! More
by BMW M5
Employees Worked With
Chen Yen
April 13, 2020
service Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as Mike Hood is top notch. Excellent service and very competent. Service work done is very good but somewhat pricy. Very reliable. Would use Mike Hood as he is very knowledgeable More
by ayadgeorge
Employees Worked With
Mike Hood
April 10, 2020
Awesome Customer Service! Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continu Mike Hood took very good care of me. I am an essential worker and had a flat tire.. I was able to get an appointment right away and sent on to continue my work day.. Mike and Erhard Bloomfield BMW save the day so I can assist others during this our most toughest days! THANK YOU!! Melanie H. More
by MelanieH
Employees Worked With
Mike Hood
April 10, 2020
Excellent customer service! Chuck and all the workers were very professional and efficient. I went in for an oil change and they found a nail in my tire. I was very bn pleased with the appointment. Thank were very professional and efficient. I went in for an oil change and they found a nail in my tire. I was very bn pleased with the appointment. Thank you! More
by Carolbach333
Employees Worked With
Chuck
April 10, 2020
happy customer As always, Brian did a great job. The whole team explained the situation in a way that I cold understand. They got the job done. As always, Brian did a great job. The whole team explained the situation in a way that I cold understand. They got the job done. More
by Happy Customer
Employees Worked With
Brian
April 04, 2020
Another wonderful service experience at Erhard BMW of Bloomfield. Mike Hood is the consummate service professional, and always goes out of his way to make my visits a pleasure. In addition to being an ex Bloomfield. Mike Hood is the consummate service professional, and always goes out of his way to make my visits a pleasure. In addition to being an excellent (and truly honest) Service Advisor, he is also a lot of fun to chat with, and always provides helpful maintenance tips. Anyone who thinks a BMW dealership is too pretentious or expensive to maintain your older, out-of-warranty BMW (I have a 2012 E93 M3) needs to spend a few moments with Mr. Hood at Erhard of Bloomfield; thank you again, Mike! More
by gdrescher
Employees Worked With
Mike Hood
April 04, 2020
Great customer service! Mike Hood was fantastic to work with and made the process very easy and enjoyable. I would definitely recommend this location for service and sales. with and made the process very easy and enjoyable. I would definitely recommend this location for service and sales. More
by nmacleod04
Employees Worked With
Mike Hood
April 03, 2020
Made an appointment, brought the car in. Diagnosed the problem, repairs were finished flawlessly and I couldn’t be happier. Mike was very easy to work with. problem, repairs were finished flawlessly and I couldn’t be happier. Mike was very easy to work with. More
by serxhiocami
Employees Worked With
Mike Hood
March 28, 2020
Great service despite the current complicated times. Really enjoyed working with Ezekiel. Thanks for the good experience buying my new BMW with you guys. Can only recommend! Really enjoyed working with Ezekiel. Thanks for the good experience buying my new BMW with you guys. Can only recommend! More
by Jephta W
Employees Worked With
Ezekiel
March 24, 2020
Excellent service experience with Brian Kolber This was the first time ever that I took my recently purchased i3 for service. The service was quick and Brian was greatly helpful to answer all my qu This was the first time ever that I took my recently purchased i3 for service. The service was quick and Brian was greatly helpful to answer all my questions regarding the i3. Highly recommended. More
by dasmaven
Employees Worked With
Brian Kolber
