BMW of Bloomfield Hills

Purchase of Pre-Owned 5 Series Recently purchased a pre-owned 5 series from Erhard BMW. Found the vehicle on BMW's Certified Preowned web site. Worked primarily with Gloria Median Recently purchased a pre-owned 5 series from Erhard BMW. Found the vehicle on BMW's Certified Preowned web site. Worked primarily with Gloria Median who was professional, courteous and thorough. Brooke Armstrong in finance was also excellent to work with. All in all a pleasant experience. More

needed oil change on short notice Great service! They fit me in with same day oil change when I didn't arrive to the dealership until 2 p.m.! I explained that I was driving to FL the Great service! They fit me in with same day oil change when I didn't arrive to the dealership until 2 p.m.! I explained that I was driving to FL the following day and really needed an oil change. They somehow squeezed me in and I am very grateful. Thanks You! More

We love Erhard BMW. We always get great service from you guys. Kudos to your service and parts section. Special kudos to Chuck Kauffman who has been our go to guy. We have come to expect excellent and relia guys. Kudos to your service and parts section. Special kudos to Chuck Kauffman who has been our go to guy. We have come to expect excellent and reliable service each time we visit with you and the recent visit was no exception. Thank you again. More

We got in and processed quickly. Didn't have to wait long at all. Our rep.took care of our service quickly and we were done. Also let us know the condition of our car. Thank you. Pretty happy with the servic at all. Our rep.took care of our service quickly and we were done. Also let us know the condition of our car. Thank you. Pretty happy with the service we got. More

The service at Erhard in Bloomfield is amazing,. Mike Hood is my hero! He takes great care of my 2 BMWs and help with questions as well as long term plans for keeping my cars in tip top shape. I can’t s Hood is my hero! He takes great care of my 2 BMWs and help with questions as well as long term plans for keeping my cars in tip top shape. I can’t say enough about Mike. Made the mistake of purchasing a Mercedes a few years ago... what a disaster of a service area they have I dreaded going there! Hands down service center and Mike Hood far superior to all others!!! More

Service is good. I wish Erhardt would return BMW's clean after service. I know one can purchase a plan for that, but it would definitely improve customer ser is good. I wish Erhardt would return BMW's clean after service. I know one can purchase a plan for that, but it would definitely improve customer service to run the cars through the wash before bringing them back to the owner. Everybody loves a clean, shiny BMW. More

Car checked in, diagnosed problem, new wheel bearing and axle shaft. Ryan helped me out. Warranty work. Promised date and delivery date were on time. axle shaft. Ryan helped me out. Warranty work. Promised date and delivery date were on time. More

Excellent Service on X3 My salesman Richard Sterr picked up my car for same day service. Detail department did a phenomenal job. Great service! Tim Polk is the Best! My salesman Richard Sterr picked up my car for same day service. Detail department did a phenomenal job. Great service! Tim Polk is the Best! More

From the get go the experience was very pleaseant, the transaction very smooth, personnel very corteous and knowledgeable, no waiting no running around, they valued your time! transaction very smooth, personnel very corteous and knowledgeable, no waiting no running around, they valued your time! More

Went above and beyond to help. Amazing customer service! My wife and daughter were in town visiting from West Michigan. They had a flat tire that required a new tire. Ryan stayed late to wait for them to a My wife and daughter were in town visiting from West Michigan. They had a flat tire that required a new tire. Ryan stayed late to wait for them to arrive. Even though we live 2 hours away, they provided a loaner vehicle allowing them to drive home for the night. That superior level of customer service makes me consider driving 2 hours to Erhard BMW the next time we are in the market for a new car. Thank you, Ryan, for taking care of my family! More