BMW of Bloomfield Hills

Great experience buying my first BMW automobile. Harold was great to work with. Showed me some of the features before a test drive. Had the option of taking the test drive alone or with the sales person. was great to work with. Showed me some of the features before a test drive. Had the option of taking the test drive alone or with the sales person. Could make the test drive as long as I wanted and on whatever roads or highways I wanted to test. Harold gave me many options for vehicles that were in stock at Erhard, in stock at other dealers or if I wanted to order built to my specs. Harold gave me very detailed training at delivery so I could be somewhat familiar with all of the technology on the new vehicle. As the vehicle is brand new I don't have experience with service. That said the do have loaners if you schedule service in advance and the facility is very nice should you want to wait while routine service is performed. I was introduced to Harold's manager who visited with me each time I was at the showroom. Very impressed with the customer service provided so far, it was a great experience. More

Great Dealership and service dept. This is due to the Fantastic employees of the company! They have provided a clean and safe environment to be in during these trying times of the Pandemic! Fantastic employees of the company! They have provided a clean and safe environment to be in during these trying times of the Pandemic! More

Clean, new and excellent people. That said, I asked for one of the wiper blades on my X5 to be changed (for $58 mind you) only to get in my car and realize it doesn’t even make contact with my windshield. one of the wiper blades on my X5 to be changed (for $58 mind you) only to get in my car and realize it doesn’t even make contact with my windshield. Yikes. More

Very friendly service associates. They were ready for me at my scheduled service time and the car was ready when they said it would be. at my scheduled service time and the car was ready when they said it would be. More

Ryan never fails to do the best service he can do. He does explain and recommend anything that my car needs. The wait time is not that long for the service. does explain and recommend anything that my car needs. The wait time is not that long for the service. More

My appointment was not booked in the system correctly but Bob Ufolla was able to accommodate my recall work. He did a great job checking my car in, letting me know how long it will take and took the time to Bob Ufolla was able to accommodate my recall work. He did a great job checking my car in, letting me know how long it will take and took the time to walk me through the next service intervals. He has great knowledge, experience, and very trustworthy. More

Sabrina is the best.took care of me. this is my 3rd BMW from her. she went through the car with me inside and out. she"s amazing.. from her. she went through the car with me inside and out. she"s amazing.. More

I turned my vehicle in for service, without an appointment. It was received and taken care of in a timely manner to my satisfaction. I was glad I got it back, before the big snow storm! appointment. It was received and taken care of in a timely manner to my satisfaction. I was glad I got it back, before the big snow storm! More

This dealership is exceptional in every way a dealership can be exceptional, from the quality of their cars, to our salesperson (Jeni) to our service advisor (Ryan). Absolutely top notch and the best we’ve can be exceptional, from the quality of their cars, to our salesperson (Jeni) to our service advisor (Ryan). Absolutely top notch and the best we’ve ever dealt with. In fact, this is the first time we have ever gone back the same salesperson to buy a car. Jeni did an outstanding job in talking to both me - for the more technical and financial side - and my wife - for the comfort and convenience features. Jeni listened to our needs and desires, helped us find exactly what we were both looking for and then met our price. We plan to see her again in four years for our next car. More

I’m a new owner of BMW, however, I brought my car used - my experience with this dealership has always been 100 & I’m very impressed- will continue being serviced here! Thank you my experience with this dealership has always been 100 & I’m very impressed- will continue being serviced here! Thank you More