BMW of Bloomfield Hills

I went to BMW of Bloomfield Hills MI to replace a tire and Mike Hood took care of me. Was a great experience and he genuinely went out of his way to ensure I was taken care of the same day. While there, I and Mike Hood took care of me. Was a great experience and he genuinely went out of his way to ensure I was taken care of the same day. While there, I noticed an X5 M50i calling my name and Audrey made the sales process seamless. The used car department made me an offer on the spot that was competitive for the car that was being serviced, Mike Hood from service gave me advice about how to care for the car for the new car and offers great knowledge on packages that I should purchase and Audrey worked her magic to get the deal closed. Best service I’ve ever experienced. Thanks to the whole team!! By the way, the car is pretty cool also. 😎 More

Audrey was by far one of the best sales reps in my 25 years of owning bmw’s. What’s more, bmw of Bloomfield was flexible and unbelievably accommodating. I would recommend them to anyone! years of owning bmw’s. What’s more, bmw of Bloomfield was flexible and unbelievably accommodating. I would recommend them to anyone! More

Chen was awesome and they did a great job! Very accommodating and a pleasure to work with. Very accommodating and a pleasure to work with. More

I have been doing with Erhard BMW, now Penske owned BMW of Bloomfield Hills since 1997. Chen in service has been consistently professional and caring over the years. I just took delivery of a M240i through of Bloomfield Hills since 1997. Chen in service has been consistently professional and caring over the years. I just took delivery of a M240i through my Sales Person Andy Campbell and cannot speak high enough of his professionalism. The vehicle was ordered in November and delivered March 5. Andy was very communicative during the process and represented himself as well as the dealer in 1st class fashion. He made the experience enjoyable. More

Called and left a message with service department to arrange service on my two BMWs on 2/7/22. ZERO Response. Used the chat function on their website on 2/14/22 to arrange the same. Chatted with a very arrange service on my two BMWs on 2/7/22. ZERO Response. Used the chat function on their website on 2/14/22 to arrange the same. Chatted with a very pleasant and professional Marcus M. who said he would forward my information to the service group. ZERO response. It is now 3/9/22 and I have heard nothing to date. This is beyond unacceptable. More

Excellent customer service and vehicle diagnostics. They helped me develop a cost efficient strategy for keeping my 18 year old BMW running while maintaining high driving performance. They helped me develop a cost efficient strategy for keeping my 18 year old BMW running while maintaining high driving performance. More

Such a fantastic customer experience where Audrey been great throughout my purchase journey. Got a very great support from all aspects. I will strongly recommend to my friend , near and dear. great throughout my purchase journey. Got a very great support from all aspects. I will strongly recommend to my friend , near and dear. More

Road debris found my tire - again. Thanks to Mike Hood, the entire service dept at BMW of Bloomfield and my tire and wheel policy, I was back on the road in no time. Thanks to Mike Hood, the entire service dept at BMW of Bloomfield and my tire and wheel policy, I was back on the road in no time. More

Gloria and the sales manager were awesome in our process! If you go here ask for Gloria:) Seriously If you go here ask for Gloria:) Seriously More

My car had hit a pothole and I needed emergency service. The dealership was able to accommodate. The service rep was very efficient and friendly. The dealership was able to accommodate. The service rep was very efficient and friendly. More