BMW of Bloomfield Hills

Stay Away! Awful experience! I walked in and asked about a BMW 3 series with specific packages I had in mind. Turned out they don't have that so I considered wha Awful experience! I walked in and asked about a BMW 3 series with specific packages I had in mind. Turned out they don't have that so I considered what they actually have. It was promised that I will get a call about some other used model next day (never happened). While the sales advisor explained me some general financing things, he wanted to pull my credit score the first day "to lock the rate" which sounded a bit pushy and I refused. Upon coming home I started to browse their inventory online and there was one model I was interested in, I've sent an email to advisor, haven't gotten any response for more than one day and only when I called in and left a message he returned my call just to let me know that the car I asked about is Beige and not Silver like it's specified on their web-site. He said that he responded to my emails but they have some "technical issues" at the moment so I haven't gotten anything from him. I wasted a week with them and finally gave out, all these communication problems and inability to follow up, it felt like they didn't want to sell me the car in the first place. Ended up buying a car from BMW of Rochester Hills and can't be more happier. PS: I'm 31 and I don't wear suit and tie. But it doesn't mean that I cannot afford BMW. More

Fast, accurate, accomodating and pleasant My wife and I were looking to replace a car that my wife was driving when the lease expired. We stopped and looked at a CPO BMW. After a test drive My wife and I were looking to replace a car that my wife was driving when the lease expired. We stopped and looked at a CPO BMW. After a test drive and some thought, we decided to purchase. One problem, it was late and almost closing. Jeni and the finance fellow were awesome and stayed late to complete the transaction. More

Great dealership! My experience at Erhard was great! From the time we were greeted at the desk until the time we left, everyone was very helpful and happy to assist. Ev My experience at Erhard was great! From the time we were greeted at the desk until the time we left, everyone was very helpful and happy to assist. Everyone always had a smile on their face and seemed to enjoy their job. Jeni, our sales rep was awesome and very knowledgeable! She definitely knows the BMW brand inside and out! My husband and I were so pleased with the service that we're going to purchase our next BMW there. We previously went to another dealership for my husbands BMW but will get his next one from Erhard! More

Hurry up!! You gonna miss your BMW!! Perfect place to for you new BMW!! After a thorough search, I made Erhard-Bloomfield Hills as my final destination for my new BMW. There is this la Perfect place to for you new BMW!! After a thorough search, I made Erhard-Bloomfield Hills as my final destination for my new BMW. There is this lady "Jeni'" who was really kind & professional in walking me through the inventory. I would strongly recommend someone to visit Erhard before giving your commitment else where to know the trend & better filtering your preferences. Good people & service. They have a vast promising inventory. Set Erhard as your first choice. Good luck for your new BMW!! More

inconsistent at times I have not had good experiences with them. Find their service to be inconsistent .... sometimes good and sometimes dishonest. I'm skeptical of 3 "5" s I have not had good experiences with them. Find their service to be inconsistent .... sometimes good and sometimes dishonest. I'm skeptical of 3 "5" star reviews in a row here after all the bad ones. More

Outstanding Experience Jeni`and the entire Erhard team went out of their way to insure that our buying experience was as smooth as possible. The follow up has also been exc Jeni`and the entire Erhard team went out of their way to insure that our buying experience was as smooth as possible. The follow up has also been excellent. More

Jeni' from Erhard BMW Rules!!! After looking for some time for a new BMW we decided to look at Erhard. They had may more volume of cars available and the ability to make a deal happ After looking for some time for a new BMW we decided to look at Erhard. They had may more volume of cars available and the ability to make a deal happen fast and to our liking was a bonus. Jeni was beyond responsive and set a new standard for customer service and experience. We will definitely be coming back for our next BMW. More

No sales help! My son and I went to purchase a bmw 228 coupe this morning. We arrived at 930am and walked the lot before the store opened at 10am. At 10 we entered t My son and I went to purchase a bmw 228 coupe this morning. We arrived at 930am and walked the lot before the store opened at 10am. At 10 we entered the dealership and walked over to the red 228 at the front of the store. We sat in it, walked around it and waited for a salesperson to help us. We waited until 1020. Numerous salespeople were talking to each other and could not be bothered to help us. We left and no one even acknowledged us. My son was going to purchase today. Instead he went and test drove an Audi S3. That dealer talked to us within 2 minutes of entering the dealership. He still likes the 228i but he will not be buying it from Erhard. More