BMW of Bloomfield Hills

I’ve been servicing my vehicles at this location for the past 4 years, and not once have I had an issue with the Service Department. past 4 years, and not once have I had an issue with the Service Department. More

What a wonderful experience! I fell in love with a Z4 and Jeni Vellucci did everything possible for me to acquire it!! I've bought many cars and this was my best experience of al I fell in love with a Z4 and Jeni Vellucci did everything possible for me to acquire it!! I've bought many cars and this was my best experience of all!!! More

I had the best experience possible and found the perfect car for me, with the excellent assistance of a seasoned professional, Richard Sterr. I had first visited the BMW dealer in Rochester, but left to fi car for me, with the excellent assistance of a seasoned professional, Richard Sterr. I had first visited the BMW dealer in Rochester, but left to find a better experience. I made a great decision. More

Nov 2019 new 2020 BMW x3 Everett was excellent sales person and very knowledgeable about the newer features on the x3. I wanted a few particular options and he was able to l Everett was excellent sales person and very knowledgeable about the newer features on the x3. I wanted a few particular options and he was able to locate two beautiful x3's that would meet my needs. We took a test drive, and I selected a car, and he was able to find a couple of ways to discount the price. Fantastic experience. Highly recommend this dealership. More

Terrible attitude I was really looking forward to buying my second BMW from this dealership. However, when I came back in (with a very large down payment) to negotiate I was really looking forward to buying my second BMW from this dealership. However, when I came back in (with a very large down payment) to negotiate the price and complete the deal the salesman did not even try to hide his irritation. When I didn't accept their negotiated price he got an even bigger attitude and walked away...no "thank you for coming in" or "Sorry we couldn't work it out." What he did say as he walked away was a very snarky, "Unbelievable". I truly regret not walking out at the first hint of an attitude. Without the attitude I probably would have accepted their price. One of the worst examples of salesmanship I have ever seen. He did nothing to make me want to buy the care from him (in fact it was the opposite) and I really wanted to buy the car. More

Great experience! I have been unhappy with other brand service departments in the past, so I went to this appointment hoping for the best. I am new to BMW and Erhard a I have been unhappy with other brand service departments in the past, so I went to this appointment hoping for the best. I am new to BMW and Erhard and I was pleasantly surprised to find exceptional service on my first visit. Mike Hood was my advisor and he took the time to answer my questions and explain the differences with my BMW. He also made the comment "Welcome to the family", which is what I felt was lacking with other dealerships. The staff at Erhard wants me to enjoy my car and not just be a past purchase. Thank you, I appreciate the professionalism and the attention. More

Great experience, I’m so happy with their service , highly recommended , I really enjoyed that, Brian was my consultation guy, very smart and very professional highly recommended , I really enjoyed that, Brian was my consultation guy, very smart and very professional More

Had both of my BMW’s serviced last week. Our service manager was Chen Yen, he was extremely courteous as well as knowledgeable about what needed to be done. Chen makes the entire service experience eas manager was Chen Yen, he was extremely courteous as well as knowledgeable about what needed to be done. Chen makes the entire service experience easy for us and we will never go any where else for service. A big thank you to Chen and the entire service team More

Service department easy to work with and Boban goes the extra mile to make sure work is done properly to satisfy customer. Drive through service garage makes it nice to drop off vehicle. extra mile to make sure work is done properly to satisfy customer. Drive through service garage makes it nice to drop off vehicle. More