BMW of Barrington

Fantastic Total Customer Experience From the minute my wife and I walked into MotorWerks it was evident that customer service was their number one goal. Harry Gianos our sales executive From the minute my wife and I walked into MotorWerks it was evident that customer service was their number one goal. Harry Gianos our sales executive, Nicalette Theodosis our BMW Genius and Chris Lima the GM for BMW were the trifecta that led to an outstanding experience and the delivery of our new X3. Harry was very knowledgeable on the product offering and options. Nicalette worked with us in the virtual showroom to build our "ultimate driving machine" and then walked us thru all the features and technology when we took delivery. Last, but not least, Chris ensured that nothing stood in the way of selecting MotorWerks. More

Nice dealer and sales team The sales man was on top of everything and had answers for all questions. He was very nice and attentive for our needs and wants I would recommend him The sales man was on top of everything and had answers for all questions. He was very nice and attentive for our needs and wants I would recommend him! More

Fabulous, fast and fun We were instantly attended to when we walked in. When I said what car I was looking for, Victor quickly got it ready for me to drive and shortly there We were instantly attended to when we walked in. When I said what car I was looking for, Victor quickly got it ready for me to drive and shortly there after we were talking price. It ended up being later than we had hoped and yet Victor, Andy and Ryan stayed and worked hard to get us all of the paperwork done so I could drive off in my dream car. You will not find a better price for the value here, and the service was exceptional! More

Three great dudes If it wasn’t for Victor the only person in three years to ask me if I would like any help Then there Chris Lima who was really helped me say yes to a If it wasn’t for Victor the only person in three years to ask me if I would like any help Then there Chris Lima who was really helped me say yes to a new car Which was Great then there was Ryan Durso who made buying a car from Motor Works a real pleasure no xx the perfect Gentlemen These Three Are if I owned my old company I would try and get them to work for me . That’s how much these guys are worth ! Priceless ! John k More

White glove service! Ian was a pleasure to work with from beginning to end - very professional! The car I was interested in was exactly as described from their online site Ian was a pleasure to work with from beginning to end - very professional! The car I was interested in was exactly as described from their online site. The best part - I was able to walk out of the dealership with a new car quickly same day / no hassle! More

Customer Handling Excellent customer handling. She was very thorough and knew excatly what we wanted and carved out options for us that made us go ahead with our choice Excellent customer handling. She was very thorough and knew excatly what we wanted and carved out options for us that made us go ahead with our choice. More

Exceeds Expectations, VROOM I reached out to BMW of Barrington on a whim and could not be happier with my decision. Agnes promptly replied to my inquiry for a custom built X4. A I reached out to BMW of Barrington on a whim and could not be happier with my decision. Agnes promptly replied to my inquiry for a custom built X4. A couple e-mails, a quick phone call regarding the timeline, an easy deposit, and we were doing business. I could tell that she was familiar with the process. I was planning on following up on every little detail, but Agnes is super organized and kept me updated along the way. From order entered into the system , to production started, final assembly, to a quick picture of the car having been unloaded off the trailer. I never felt out to the loop. What surprised me the most was that Agnes understood what I needed as a customer. I recommend reaching out to Agnes if you want to work with a charming professional that also happens to love the brand. I am confident she can help you narrow down the right car for personal needs or dive right in to a custom order for a specific car. Kudos to Chris Lima on the very fair price. It was a pleasure working with your store. AA More

Beyond Expectations Yesterday I went in to MW skeptical about dealing with a dealership directly to purchase a vehicle. From the minute that I walked in the building I kn Yesterday I went in to MW skeptical about dealing with a dealership directly to purchase a vehicle. From the minute that I walked in the building I knew it was going to be a good experience. I even decided to sell my car to CarMax and they picked me up and brought me back to the dealership. A special thanks to Alan, Andy and Aldijana for making it a great experience and I got my X5!! More

my sales man is amazing He helps me a lot and know everything. He gives me a lots of gifts after I purchased the car. I driven from Indian to here buy the car because of his He helps me a lot and know everything. He gives me a lots of gifts after I purchased the car. I driven from Indian to here buy the car because of his service More

A very nice and professional experience These guys at BMW were very professional and casual at the same time. They are smart and know what they are talking about. The whole experience was e These guys at BMW were very professional and casual at the same time. They are smart and know what they are talking about. The whole experience was easy and comfortable. Even making the appointment was impressive with such politeness. Chris our sales guy is a great guy and fun to talk to, the other team members were equally impressive----there were no surprises when closing the deal and I know I will love my new car. This guys want your business, and do not take it for granted that they will get it----while letting you decide and not putting any pressure on you. More