BMW of Barrington

Top notch experience! Owning a BMW has always been a dream of mine. The team at BMW of Barrington (Motor Werks) helped make that dream a reality for me today as I drove off Owning a BMW has always been a dream of mine. The team at BMW of Barrington (Motor Werks) helped make that dream a reality for me today as I drove off the lot in my 2019 X3 xdr30i. I started my search online, submitting inquiries to Elmhurst BMW and Bill Jacobs in Naperville. When I realized I had a friend who knew someone at Motor Werks in Barrington, I added them to the list. The first proposal that I received from GM Chris Lima was already $50/month LOWER than the other dealers I had entertained. I knew at this point, Motor Werks was going to be my spot. Sales Manager Mike Gargano took the reigns at this point and directed me to client advisor Chris Holloway for my test drive. Upon my arrival, the vehicle was parked out front, and Chris had both the keys and the plates in his hands to get us on our way. What I appreciated the most about the test drive is that Chris simply let me drive. He didn't try to sell me on the car, talk my ear off by explaining all the cool stuff it did or anything - he just let me enjoy it. If I had a question, I'd ask, and I would get my answer. We poked around the lot to look at some other colors and I picked one out that I liked. We went back to Chris' desk, talked some options, numbers, etc. and then it was on me to decide what to do next. Chris was even willing to locate a model with a specific option I wanted from another location if I really wanted it. When I settled on "the one", Mike and Chris went one step further to see if there were any additional discounts that could be applied - and there were!! At this point I knew it was a done deal. The guys locked in the June incentives for me in the event new ones came out this month and actually honored the new lower lease percentage which knocked my monthly down a few bucks. Mike even offered to touch up a few scratches for me on my existing car as it was also a lease at no cost. I then let Chris know I was ready to do the deal and would be in to get everything authorized. I expressed to him I would like to come pick my new car up during my lunch hour - key word, hour. Chris advised this would not be an issue and they'd have me in and out.....and they did. When I pulled in this morning, my gorgeous X3 could be seen from the main street sparkling out in front. Chris had all my paperwork ready on the screen for authorization, which took maybe 10 minutes after reviewing additional warranty info and signing a few paper docs. I probably spent more time with Tom Munyer getting to know the vehicle - great job Tom, thanks. Bottom line, I highly recommend Motor Werks BMW of Barrington to anyone in the market. The entire experience was smooth, comfortable, and laid back. I never felt pressured, I never felt like I was being pushed one way or another, I was never told "no", and most importantly I was listened to. Any question I had was promptly answered, whether in person or via email. Thank you Chris, Mike, Chris, and Tom. You guys are rockstars More

Amazing customer service From the moment I inquired about the car I had in mind, I was instantly contacted. I am a very busy man so I requested everything be done via email an From the moment I inquired about the car I had in mind, I was instantly contacted. I am a very busy man so I requested everything be done via email and within 2 days we had all the details ironed out. I am an avid car guy and know the ins and outs of car buying and leasing and I can assure you they gave me their honest pricing upfront and worked with them on it. They got back to me with real numbers and calculations I had asked for and responded promptly with every request. I worked with Yesenia from start to finish and she was amazing to deal with. She had my best intentions and was willing to work with me on all my requests. She even worked out a home delivery for me for the most seamless transaction I've ever had with a dealership. I'll definitely be using them again! More

Knowledgeable and Genuinely Enthusiastic It was my first time getting a car from a dealership and my first lease, so I went into the process feeling pretty nervous. Ian’s friendliness and abi It was my first time getting a car from a dealership and my first lease, so I went into the process feeling pretty nervous. Ian’s friendliness and ability to answer every question I had quickly relieved the tension. He explained the lease process in detail, as well as the option to buy. I felt very well informed once the time came to sign the papers. I was also impressed that he wasn’t just knowledgeable about the cars, he was genuinely enthusiastic about them. Thank you, Ian, for making a great recommendation based on my individual lifestyle needs! More

Best car buying experience! What an AMAZING experience! Harry and the whole team were incredibly easy to talk to and no pressure from anyone. Very relaxed atmosphere that you are What an AMAZING experience! Harry and the whole team were incredibly easy to talk to and no pressure from anyone. Very relaxed atmosphere that you are in control of. Everyone from the finance manager, Ryan, to the store manager to Nick the car tech guru were so friendly and made us feel at home! We will definitely continue a relationship with Motorwerks and appreciate their top notch hospitality! Great job guys you knocked it out! More

Amazing Buying this car was an amazing experience. Al the salesperson was also very friendly and I would recommend this dealership for anyone looking for a no Buying this car was an amazing experience. Al the salesperson was also very friendly and I would recommend this dealership for anyone looking for a no hassle experience. More

Excellent service Great service, great price and Awesome experience. Was able to accommodate everything and made the process go smoothly. Robert Dunfrund was spectacula Great service, great price and Awesome experience. Was able to accommodate everything and made the process go smoothly. Robert Dunfrund was spectacular and very resourceful. More

Truly awesome experience!!! My wife and I purchased a used 2015 Audi A3 from BMW of Barrington. It is the 18th car I have owned and this was by far my best purchasing experience. My wife and I purchased a used 2015 Audi A3 from BMW of Barrington. It is the 18th car I have owned and this was by far my best purchasing experience. Ian Higgins, my sales associate, was amazing. The entire sales process was completely different than the usual car buying experience. Everything was completely transparent as far as pricing details - we were shown all the details on a large screen monitor right at Ian's office area. We were able to complete the entire sales process right from Ian's comfortable office area - no back and forth with a manager or pressure in a finance office. Michael Gargano, Ian's sales manager, was also amazing. He came out to personally thank us for making the almost 2 hour drive and to make sure we were having a good experience, which we of course were. And speaking of finance, Aldijana Hodzic, one of the finance managers, also came out to introduce herself and make sure we were having a smooth and seamless experience with our finance options as well as overall. We were able to sit comfortably in one place and enjoy a free full-service Starbucks - it was a very impressive customer-focused experience. I can't thank Ian, Michael, and Aldijana enough! I know they were "just" doing their job but in my mind they truly went above and beyond in every way. I was treated like family here and for that I am extremely grateful. There is a dealer close to my home which has commercials that say "Our ordinary needs to be extraordinary." I am glad I chose to make the drive to BMW of Barrington because their ordinary truly IS extraordinary! More

NEW USED CAR CUSTOMER My most recent trip to Motorwerks was to get the complimentary remote display programmed. Victor Najjar my service adviser set up an appointment & ma My most recent trip to Motorwerks was to get the complimentary remote display programmed. Victor Najjar my service adviser set up an appointment & make available a service loaner so I would not have to wait the hour & an half it takes to download the software. He was ready & had all the paperwork done to get me on my way. Except I'm young geezer, & geezers have tendency to ramble on & on. Victor was very generous with his time even though it was obvious he had much work to tend to. The service loan was exactly what I wanted, a new BMW 5 Series so I could compare that model with my newly purchased BMW 7 Series. The 5 Series is really good, but the 7 Series is materially better & worth the extra money. Thomas Munyer the BMW Genius walked me through the steps of working the new remote. He was very knowledgeable, & generous with his time. His enthusiasm was genuine. This is all unsolicited, but when I treated this well I do find he need to show my appreciation. I've always been a car guy, & so getting my car properly serviced has always been a high priority. More

Best experience!!! This car buying experience was for the first time in many years of buying cars, seamless and amazing. Victor my sales advisor guided me in the right d This car buying experience was for the first time in many years of buying cars, seamless and amazing. Victor my sales advisor guided me in the right direction when I asked him what my options were according to my budget, and he went to work for hours to find the right car for me. I highly recommend this company and I HIGHLY recommend Victor as your next sales advisor. Thank you so much Victor!! More

Fantastic experience! One of the best car buying experiences I have been through. From the moment I sent in my website inquiry all through to the signing the papers for my One of the best car buying experiences I have been through. From the moment I sent in my website inquiry all through to the signing the papers for my new car today - everyone who I dealt with, knowledge and service were above my expectations. I worked with Mike who was a sales manager who actually reached out to me first and then set me up with Daniel Lopez who was my client advisor through my buying process. Daniel was awesome! Knowledgeable and fun and even sent me a follow up couple hours after I left! Andy who is another manager came out to greet me just to say hi and if I needed anything was a blast to talk with! Lastly Areli greeted me to help me with my car wash sticker super nice lady! and Zack helped me learned everything about my car before I left. Very happy with my purchase and with the whole experience! Thanks again everyone! myself/Andy/Mike/and Areli More