BMW of Barrington

Just wow. Agnes was absolutely the best person I have ever dealt with in customer service. She truly puts her customers first. This is a person who respects your time, has empathy, is extremely smart, an ever dealt with in customer service. She truly puts her customers first. This is a person who respects your time, has empathy, is extremely smart, and SO good at what she does. She did the whole sale start to finish-MAN. What? FINALLY! No finance guy! So many kudos to BMW of Barrington for this process and their staff. You have a awesome sales person, process, and we will definitely be back for our next car. More

Amazing service until I took delivery. My salesperson was great. I bought the car sight unseen and the car was shipped. Up until that point, everything was awesome. I had roof rails and My salesperson was great. I bought the car sight unseen and the car was shipped. Up until that point, everything was awesome. I had roof rails and a black grill put on, and was going to put hitch on but decided to do that after it arrived. Major issues with the shipping company, which is not Barrington's fault. 5 days of "I'll be there sometime in the next couple days" kind of responses from the shipping company. I almost ended up just telling them to turn around but Barrington ended up covering that cost. Again, not Barrington's fault. When I finally got the car, the salesman called and asked how everything was, which other than the shipping issues...was fine. Up until shipping, 5 stars. I'd still give 5 stars with the shipping issues because that wasn't their fault. I'm giving a "3" because...1. I have asked in text/email/voicemail for my purchase paperwork multiple times. I still don't have it. 2. They didn't send a temp tag. I have been pulled over twice and eventually had to go to DMV (2 hour wait) and pay for one. They never sent one. The salesman told me I should have shown them my paperwork...I don't have any. 3. I was told multiple times that the car would come with floor mats. When they weren't there, I was told they would send some. They never did. 4. Salesman asked me for the hitch model so they could credit some of it back for the shipping hassle. I sent everything over to him and after several weeks of "checking in"...nothing. I get it that it's one sale. Just remember to get all this stuff wrapped up before you actually sign and take delivery. More

Agnes was a great help finding my CPO 2018 BMW 750i. She communicated and updated me regularly through the process since I live in Michigan. Her follow up was amazing made the process easy even though I nev communicated and updated me regularly through the process since I live in Michigan. Her follow up was amazing made the process easy even though I never stepped foot in the dealership. I highly recommend Agnes. She’s the best!!! More

Fantastic!!! Chris Lima was more like a friend than a negotiator, and he accommodated all my needs, as he did on the previous lease! Yesenia was fantastic from the Chris Lima was more like a friend than a negotiator, and he accommodated all my needs, as he did on the previous lease! Yesenia was fantastic from the negotiation stage as well, but also through the custom ordering of the M850, through the actual manufacturing of it, through the transportation and shipping of the vehicle from Germany to the USA, all the way through the delivery. I ahem nothing but praise for both Chris and Yesenia, not to mention Tom Zapata whom also has been there for me at every step of this, but also throughout the entire time I own the cars. More

Working with Yesenia and Amin on the purchase of my new Working with Yesenia and Amin on the purchase of my new X7 was a great experience and they made the process seamless and very enjoyable. They held Working with Yesenia and Amin on the purchase of my new X7 was a great experience and they made the process seamless and very enjoyable. They held my hand the entire way until I drove out of the parking lot. I highly recommend Barrington BMW and both Yesenia and Amin. More

Agnes Greda went above and beyond to get us the perfect car! The car was delivered to our house, no need to go to the dealership! This was the easiest and best car experience we have ever had thanks to Ag car! The car was delivered to our house, no need to go to the dealership! This was the easiest and best car experience we have ever had thanks to Agnes! More

Great customer service. Found everything I wanted. Super friendly. Great communication. Would recommend to everyone. I was thrilled with the progress from beginning to end. Would buy again from Agnes and Mo friendly. Great communication. Would recommend to everyone. I was thrilled with the progress from beginning to end. Would buy again from Agnes and Motorwerks! More

Yesenia is great to work with- very knowledgeable and friendly. Yesenia listened to what we were looking for and did above and beyond to assist us. Amin Smith was also very helpful and was great with qui friendly. Yesenia listened to what we were looking for and did above and beyond to assist us. Amin Smith was also very helpful and was great with quick communication to all of our questions- they’re both terrific! Highly recommended! More

Working with Mike, Agnes and Amin was a pleasure. They were very responsive to all of our questions and worked with us to settle on a great price. The out of state shipping went very smooth. Would highl were very responsive to all of our questions and worked with us to settle on a great price. The out of state shipping went very smooth. Would highly recommend. More

Agnes is great! She is extremely patient and very kind. She helped us locate the perfect vehicle within our price range! During this Covid-19 pandemic, Agnes was flexible and helped us via text and phone. She helped us locate the perfect vehicle within our price range! During this Covid-19 pandemic, Agnes was flexible and helped us via text and phone. More