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BMW of Barrington

Barrington, IL

4.9
1,443 Reviews
BMW of Barrington | From Digital to your Driveway Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care. Motor Werks @ HOME At BMW of Barrington, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest. It really is that simple. Visit us online to learn more. *At home delivery, test drive, and service pick-up/delivery is free of charge within 20 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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1475 Barrington Rd

Barrington, IL

60010

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Showing 1,443 reviews

October 19, 2024

Erik Swanson was excellent, he is very friendly and knows his job very well, they checked my car and did everything perfectly, he explained everything very well. I’m very grateful to Erik Swanson. I’m so hap More

by Talant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

BMW of Barrington responded

Thank you so much for the 5-star review and kind words about Erik! We're thrilled to hear that you had such a positive experience and that everything went smoothly. If you know anyone else who would appreciate the same excellent service, we’d love to help them too. Your referrals mean the world to us! Thanks again for choosing Motor Werks, and we look forward to serving you in the future!

October 13, 2024

For the past 10 years, when I bring my car in for service I always schedule with Erik Swanson. Erik is extremely helpful, responsive, and friendly. He is also very helpful as to what services need to be com More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We're thrilled to hear that Erik Swanson has consistently provided you with exceptional service over the past decade. Our team strives to ensure every customer has a great experience, and it's wonderful to know that Erik's helpfulness and responsiveness have made such a positive impact on your visits. If you know anyone in need of automotive service or a new vehicle, we would greatly appreciate your referrals! We look forward to continuing to serve you at BMW of Barrington for many more years to come. Safe travels!

October 11, 2024

Best of the best in and out with Sharon Lee and Eric Phillips. Great salesperson and great service advisor. Highly recommended. More

by jasonchooi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon lee
Oct 11, 2024 -

BMW of Barrington responded

Thank you for the fantastic review! We're thrilled to hear that Sharon Lee and Eric Phillips made your experience smooth and exceptional. Your recommendation means the world to us! If you know anyone looking for the same top-notch service, we’d love to help. Referrals are the highest compliment we can receive. Thanks again for choosing Motor Werks!

October 04, 2024

Erik Swanson is our service person for more then 10 years, I think, always been great experience, great job keeping our cars in good shape. Thank you Erik! More

by mi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

BMW of Barrington responded

Thank you for taking the time to share your continued experience in BMW of Barrington Service Department and Service Advisor Erik Swanson. We appreciate your kind words and continued patronage with us. Driven by You.

September 30, 2024

I had an outstanding experience purchasing my new BMW i4 at Barrington BMW. From the start, they offered a very competitive price, which immediately caught my attention. Peter Jacob, our sales representativ More

by DF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Jakob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Barrington responded

Thank you for sharing your outstanding experience! We're thrilled to hear that Peter and our team at BMW of Barrington made your i4 purchase smooth and enjoyable. Your recommendation means the world to us! If you know anyone else in the market for a BMW, we’d love the opportunity to provide them with the same exceptional service. We look forward to seeing you again and are always here if you need anything. Enjoy your new i4!

September 28, 2024

I have been working with Eric Swanson for eleven years and he is outstanding with customer service. Keeps me coming back thanks to his service. More

by Baum.Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Barrington responded

Thank you so much for your loyalty and kind words about Eric Swanson! We're thrilled to hear that his exceptional service keeps you coming back. We truly appreciate customers like you and would love to help your friends and family experience the same great service. —we’d be happy to assist!

September 24, 2024

I bought a certified BMW from Motorwerks in 2018. Very good experience and have done all maintenance there with great results. Highly recommended. More

by Bill Noirot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

BMW of Barrington responded

Thank you so much for your kind words and continued trust in Motor Werks! We're thrilled to hear that you've had such a positive experience with both your BMW purchase and service. Your recommendation means the world to us, and if you know anyone else looking for their next vehicle, we’d be honored to provide them with the same great experience. Feel free to send them our way—we’re always happy to help! 😊

September 19, 2024

Was a joy to work with Peter. He is personable, no pressure sales and knowledgeable. Will definitely Be a long term customer. He was available for questions and appt. And love the More

by barbspauldinglcsw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Jakob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daisy Arellano
Sep 20, 2024 -

BMW of Barrington responded

Thank you so much for your kind words! We're thrilled to hear that Peter provided you with a great experience, and we’re excited to have you as part of the Motor Werks family for the long term. Enjoy your new car, and if you know anyone else looking for a similarly stress-free, knowledgeable experience, we’d love to help them out too!

September 18, 2024

The car process was a breeze BUT once the vehicle was totaled we EXPERIENCED THE WORST CUSTOMER SERVICE from the cancellations department when canceling the extended warranty and gap protection. The cust More

by Lea0724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sherry @Cancellations
Sep 19, 2024 -

BMW of Barrington responded

Thank you for sharing your feedback. We're glad to hear that your initial car buying experience went smoothly, but we're truly sorry to hear about the challenges you faced with our cancellations department. We take your concerns seriously and will address them internally to ensure better communication and service moving forward.

September 05, 2024

Justin Gundlach was courteous and helpful. He was in constant communication with me and was quite knowledgeable. I would recommend him! More

by BROSS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gundlach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

BMW of Barrington responded

Thank you for the wonderful review! We're thrilled to hear that Justin provided you with such a positive experience. We appreciate your recommendation and look forward to serving you again in the future. If you know anyone else looking for exceptional service, we'd be grateful for your referral! Your trust and support mean everything to us.