BMW of Barrington

BMW Motor Werks -- Amazing Customer Service Recently bought a 3-series from BMW Motor Werks and I was blown away by the amazing customer service I experienced throughout the entire process. I wo Recently bought a 3-series from BMW Motor Werks and I was blown away by the amazing customer service I experienced throughout the entire process. I worked specifically with Agnes Kozielec and Chris Lima and both truly exceeded my expectations with their commitment to customer satisfaction. They were patient, knowledgable, and diligent. Most importantly, they worked hard to earn my business and it showed -- can't say enough good things about the fine people at BMW Motor Werks! More

Very Good Customer Service - worked to make the deal I checked out a car online and filled out a dealer inquiry. Yesenia immediately replied and set me up with an appointment to see the vehicle. My I checked out a car online and filled out a dealer inquiry. Yesenia immediately replied and set me up with an appointment to see the vehicle. My girlfriend actually went in to see the vehicle as I was stuck at the office. Upon arrival, Harry Gianos took great care of her, and they work through the details of the deal - pulling me in on the phone when necessary. We were a bit off on pricing, but Andy Shah (sales manager worked hard to make a deal). They actually struck a deal without me being there... When i did get a chance to go in person, I received the same level of service. Ryan Durso did a fantastic job sourcing a competitive finance package and was very thorough with the process and making sure we understood what we were signing. I have purchased three cars in the past 2.5 years and the staff/experience at Motor Werks was one of the better experiences I have had at a dealership. I have never written a review before, but felt they deserved it. Thanks for the pleasant car buying experience. More

service the service advisor Elliot Faulkner went above to insure my care was maintained properly, detailed and returned me to me in a better time frame than i the service advisor Elliot Faulkner went above to insure my care was maintained properly, detailed and returned me to me in a better time frame than i anticipated. He kept me updated thru the proceedings and greeted me by name when i arrived for the service. Elliot is a excellent employee, the kind of guy I would hire for my business. He really goes out of his way for the customer and to insure the customers needs are met and they leave with a truly satisfying exerience. More

"Family-like Atmosphere" This was my second BMW, but my first one purchased from MotorWerks. From my initial phone call to the dealership( answered by Anna Kail), to my visit, This was my second BMW, but my first one purchased from MotorWerks. From my initial phone call to the dealership( answered by Anna Kail), to my visit, where I met Harry Gianos, the entire experience was outstanding! Truly, it felt like I was part of this BMW family! Now my new car is in the driveway, and I know that I was extremely lucky to have found Anna and Harry! What a pleasure it is to do business with people who care about the customer! In my opinion, MotorWerks is the "Delightful Dealership" in Barrington! Thank you, Harry! Cheers, Jill Kainu More

Fantastic Service! Shout out to Andy, Harry and Aldijana who went all the way to provide excellent customer service! Looking forward to do business with all of you again Shout out to Andy, Harry and Aldijana who went all the way to provide excellent customer service! Looking forward to do business with all of you again! Thank you. More

Best Car Buying Experience...ever! 5 STARS! I can’t say enough good things about my experience! Having been a while since the last time I bought a car, I was not looking forward to the 5 STARS! I can’t say enough good things about my experience! Having been a while since the last time I bought a car, I was not looking forward to the process. But Harry proved that it can - and should be - easy. He knew the cars I was looking at inside out which was good, because I had a long list of questions that he happily answered. His no-pressure approach made it that much easier for me to make a decision and drive off with a great car. Extra points to MW for making the financing process a breeze too. Thanks again Harry and Lou…referrals are definitely coming your way. More

"Motor Werks and Aldijana made it happen for me!" I flew in from way out of state to purchase an older pre-owned car from pictures and Aldijana’s careful and complete description. Arrived late and Al I flew in from way out of state to purchase an older pre-owned car from pictures and Aldijana’s careful and complete description. Arrived late and Aldijana stuck around to make sure I was fully sorted for my long drive back to Dallas. In summary, got a great deal and Aldi’s professional treatment made me feel very secure in my purchase. Will look the Motor Werks way for my next purchase of fine German machinery! Thank you Aldi! More

Great buying experience! I drove from Indiana to purchase my vehicle. I purchased a 335 and got a great deal! I looked all over the US for this car as I was very specific to w I drove from Indiana to purchase my vehicle. I purchased a 335 and got a great deal! I looked all over the US for this car as I was very specific to what I needed. Aldijana not only took time out to make sure she found the car for me, but also made sure it fit in my budget. I have dealt with many many dealerships and client advisors, and I'd say 95% of them have been rude or even thought that I couldn't afford the car (being fairly young). One thing I can't stand is rudeness. Not this dealership, the entire staff was nice and very caring. Andy Shah (manager) even made my mom tea, how nice of him!? Aldijana was always nice and respectful, which ultimately made my decision to buy from this dealership. She followed up and helped answer more questions. More

Best experience ever!!! I've been buying cars my entire life and each time I feel like I was sold. Aldijana made my experience amazing. From her bright enthusiastic smile to I've been buying cars my entire life and each time I feel like I was sold. Aldijana made my experience amazing. From her bright enthusiastic smile to her knowledge of the vehicle I was looking for she was a complete pleasure to deal with. I had given up on dealerships until I met Aldijana. Thanks you for your help. We love our new car!!!! More

I was a crazy buyer, Barry made it all good!! I purchased a car to be delivered in Utah. Barry Sias was the absolute professional, I would buy another car from these guys-for sure!! I purchased a car to be delivered in Utah. Barry Sias was the absolute professional, I would buy another car from these guys-for sure!! More