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BMW of Barrington

Barrington, IL

4.9
1,408 Reviews
BMW of Barrington | From Digital to your Driveway Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care. Motor Werks @ HOME At BMW of Barrington, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest. It really is that simple. Visit us online to learn more. *At home delivery, test drive, and service pick-up/delivery is free of charge within 20 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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1475 Barrington Rd

Barrington, IL

60010

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Showing 1,408 reviews

January 08, 2016

Great Scammers: Sales & Service I am beyond unhappy with my 2005 BMW X5 purchase. I purchased the car (pre-owned) about a year ago and pretty much have had nothing but problems with More

by aafd1127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
other
Feb 08, 2016 -

BMW of Barrington responded

This individual worked for a supplier of ours. She insisted on purchasing this car despite us offering her alternative options at the time. Now that she is no longer employed with our supplier she finds it necessary to air her frustrations online. Not sure if this truly about the car or something else. She is obviously welcome to explore her options, but our repair estimates are in line with other BMW dealers in the market. I find it curious that some people need to take their grievances to a social media forum vs having the fortitude to look for amicable solution. In fact. I am yet to get a call from her to see how we can assist her...repair, trade, etc. I guess we're beyond that. Good luck. CH, General Manager

Apr 15, 2016 -

aafd1127 responded

Well I would like to say that the response from the dealership is not true at all. I did not "insist" on purchasing this car - your sales men convinced me this was the best car for me after showing me a few options (all at Motor Werks locations). I am venting my frustration on how poorly your service department helped me and tried to scam me. Your repair estimates are not in line with nearby BMW dealers as I have checked and received much cheaper quotes from them. Also your dealership tried to convince me that I had several other things wrong with my car, when in fact I did not (again checking with other nearby BMW dealerships). Not one person has tried to contact me to try and fix this issue!

December 21, 2015

Best Buying Experience Ever!!! Robert and Chris were extremely friendly and made my dream of getting a BMW very easy. Thanks to both of them . Overall motor werks is a great place More

by Tausif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 09, 2015

750 Li Ken was terrific. He answered all my questions and followed up on all my inquiries. I had some doubts about purchase verus other deals. He didn't pres More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Gibadlo
September 03, 2015

750i Xdrive FL "WHO" Who told you to buy your car somewhere else? Who said you will get a better experience than motor Werks Who said it hard to find, or you won't get More

by ABE750
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEN, Andy Shore
August 13, 2015

Easy, quick, and painless car-buying experience Motor Werks was a great place to purchase the car and I will go back in the future. Everybody was very knowledgeable and helpful in answering any ques More

by tea56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Gibadlo
August 11, 2015

Amazing Service The service at this dealership was perfect. I was treated like gold. Would recommend this dealership to anyone. Was in and out of there in just a f More

by jzenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Lima
August 01, 2015

couldn't get a quote for a FO after getting a quote for a lease of a FO bmw from a different dealer, I came to MW to get their quote. MW sales couldn't or wouldn't create a config More

by lith
Friendliness
Recommend Dealer
No
Employees Worked With
rudy, Chris Roehm
Sep 28, 2015 -

BMW of Barrington responded

Unfortunately the factory order options have to be priced out by the factory on request on an "individual" option basis. The other dealers quote was a built car they had in inventory already, so those options were included. That said, the gentleman above would not share the build sheets or option codes with us so we could attempt to configure the car he was looking for. We are always happy to provide competitive quotes if we have the necessary information and full disclosure to be able to do that. Motor Werks is known for its great customer service so we would be happy to re-entertain this build request. Chase Hawkins, General Manager

June 24, 2015

Large amoun lt of emphasis placed on customer service was Had a fantastic experience at Motor Werks BMW. Their attention to detail and willingness to help made purchasing the car extremely easy. Both Chris an More

by kpb99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lima, Ken Gibaldo
May 30, 2015

Personable people make the dealership. Was a great experience dealing with Ron Losoya, not the typical sales person at all. Felt as though we were dealing with a friend. He definitely has h More

by Mike stark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Losoya
May 19, 2015

I will never buy a car from anyone else. I went to numerous dealers in an effort to find a good first car for my son. I had bad experiences in every single instance ranging from aggressive More

by GingerB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giorgio Ferrari
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