BMW of Barrington

A+ Amazing experience! I have the biggest smile on my face after leaving Motorwerks BMW today! Blown away by the impeccable service lead by Chris and his team leader Agnes. I have the biggest smile on my face after leaving Motorwerks BMW today! Blown away by the impeccable service lead by Chris and his team leader Agnes. I was treated like VIP through the entire experience. Even Leo the idrive genius made me feel welcome, appreciated and valued. I cant wait til I need servicing just to go say hello to my new friends at Motorwerks! Thanks again guys, you rock!! (Free Starbucks was on point too!) More

Satisfied customer :) Love the dealership. Everyone was so friendly and helpful, especially our sales guy Harry Gianos and his co worker Kyle Crowe!!! The two of them made Love the dealership. Everyone was so friendly and helpful, especially our sales guy Harry Gianos and his co worker Kyle Crowe!!! The two of them made our experience a great one!! We were completely satisfied with everything! Will definitely recommend to friends and fam. More

Overall Great Customer Experience I would be surprised if you find another dealership who cares more about their customers than Motor Werks of BMW. The customer experience and support I would be surprised if you find another dealership who cares more about their customers than Motor Werks of BMW. The customer experience and support my wife and I have received has made us forever a Loyal Customer to Motor Werks. We recently purchased a BMW X5. After purchasing the vehicle we unfortunately experienced several mechanical issues. After bringing the issues to the attention of the dealership, they didn't stop until the issue was resolved and made the situation right. At Motor Werks BMW they have a full team to help resolve any issue that might come your way. As many people know the car buying experience can be a stressful one, especially with many people out there trying to take advantage of those who are less knowledgeable. You can trust the staff at BMW Motor Werks that they are there to make sure you are taken care of. Derek Cogdill was knowledgeable and took the time to explain why each repair was necessary. Robert Dunfrund although he already made the sale, remained in the process to ensure his customer got the support we needed. Andy Shah went above and beyond. When we had issues finding a time to bring our car in, he moved mountains to get us an appointment so we could have a loaner to safely driver around in. Chris Lima was so kind and generous to us. He listened to our concerns and made sure the issue was resolved the correct way. Margie Gallagher was compassionate and listened to our concerns and made an action plan. She spoke with us several times and was with us every step of the way. She provided that personal touch that separates Motor Werks from other dealerships. And Finally Mick Austin who took the time out of his busy schedule to reach out. His phone call meant so much and showed that no customer is to big or small for Motor Werks. FThank you Motor Werks! More

Bought a few cars We purchased two BMW's a few weeks ago. Agnes sold us both and went out of her way to please us. We will definitely be back for other cars in the fut We purchased two BMW's a few weeks ago. Agnes sold us both and went out of her way to please us. We will definitely be back for other cars in the future. Your company is very fortunate to have a saleswoman as talented as Agnes. More

Exceeded My Expectations Rarely have I had a purchase exceed my expectations. Sean picked us up at the airport and we made it to the dealership in a timely fashion. All of the Rarely have I had a purchase exceed my expectations. Sean picked us up at the airport and we made it to the dealership in a timely fashion. All of the staff including Andy, Sean and Ryan (finance) were fantastic. Ryan was straight forward with no attempts to upsell. Sean/Sahil spent considerable time ensuring that we knew how to use all of the features on the X6. We had a long drive back home and he called a couple of times to make sure all was well. A terrific car buying experience!!! More

the way car shopping should always be Motor Werks is the place to buy a car, the team of employees are always working to provide their customers with the best service, period. Motor Werks Motor Werks is the place to buy a car, the team of employees are always working to provide their customers with the best service, period. Motor Werks and their employees are friendly and honest and the cars and their prices are very competitive. I purchased a BMW 428i the other day at Motor Werks, I had the GREATEST car buying experience of my life. From start to finish, every employee I encountered worked tirelessly to provide me the absolute BEST in customer service. Harry Gianos my client advisor worked to make my transmission from my Mercedes Benz to the BMW family seemless, he even drilled my front plate on for me! He answered any question I had and introduced me to the rest of the sales team. Harry truly made sure I was taken care of and that I was supremely satisfied. Mike Gargano and Chris Lima answered all my questions and continuously offered their support not only that day but for the entire time I owned my car. Brad Michelson was my "genius" he worked with me and answered all my questions about my car's "brain." Brad couldn't have been more helpful, he set everything up for me and even programmed my garage door. From the very moment I entered the dealership until the time I drove off the lot in my new car I felt like I was the only customer. Going forward I will only buy my cars from Motor Werks and I will highly recommend not only Motor Werks but specifically the team at BMW. THANK YOU! More

BMW 4series Love Motor Werks..nice variety of new and pre-owned cards. I am very comfortable shopping there being a lady thats 60...I had confidence in Agnes sho Love Motor Werks..nice variety of new and pre-owned cards. I am very comfortable shopping there being a lady thats 60...I had confidence in Agnes showing me around the car and sitting down and doing the paperwork...she is a great lady...enjoyed her very much... The only thing I wish is that the instructions on using the navigation and even the radio/cd player came with the car...looks like I'll have to go back to the dealer and have someone sit down with me in the car and help me out...I was told to call for any thing I needed to know and i guess I will sometime soon. I am disappointed the warranty was not transferred over to me ... that added a nice chunk to the final cost of the car. But that is water under the bridge.... Connie Wickman More

Great BMW 230i Buying Experience The whole process was painless. No drama, no game playing - everything was straight forward in a pleasant and professional way. I chose this dealersh The whole process was painless. No drama, no game playing - everything was straight forward in a pleasant and professional way. I chose this dealership because it had the ONLY 2 Series BMW to test drive in the whole area. I called and set up an appointment with Agnes. The car was ready to go and she was very knowledgeable and attentive. It was supposed to be a test drive only, but then Mr. Lima appeared on the scene and a deal was made. I traded in a 2013 Beetle and ordered a 230i from the factory. The wait was about 8 weeks, but the car has only the options I wanted and that great Valencia Orange color. More

Extraordinary service Chris was extremely supportive and patient with us. Our vehicle purchase experience was quite pleasant. He took the time to explain all the features o Chris was extremely supportive and patient with us. Our vehicle purchase experience was quite pleasant. He took the time to explain all the features on the car and the benefits of doing business with them without putting any kind of pressure to us. Highly recommended! More

Get Chris Holloway for internet sales Traveled a long way to pick up the M6. Chris arranged my airport pick up, greeted me upon entering the dealership, and explained what was needed. Al Traveled a long way to pick up the M6. Chris arranged my airport pick up, greeted me upon entering the dealership, and explained what was needed. All good. Why 5 stars: Starbucks coffee!! Total professionals. No issues. Exactly as wanted in buying an expensive product. Oh, and did I mention Starbucks coffee!! More