BMW of Barrington

Amazing! I love this dealership. Great cars, very clean, free Starbucks and most importantly, great customer service. Chris Holloway was super patient and info I love this dealership. Great cars, very clean, free Starbucks and most importantly, great customer service. Chris Holloway was super patient and informative and not pushy. Always buying my cars from here! More

Great customer service Agnes was great to work with purchased BMW X6. Very friendly and knowledgeable without any of the normal car dealer pressure I would recommend motor Agnes was great to work with purchased BMW X6. Very friendly and knowledgeable without any of the normal car dealer pressure I would recommend motorwerks to my friends More

You haven't experienced customer service like this before I reached out to Harry because my boyfriend had leased two cars with him before and all I can say is I'm glad I did. He went transcended all expectati I reached out to Harry because my boyfriend had leased two cars with him before and all I can say is I'm glad I did. He went transcended all expectations. When I mentioned I was interested in another brand that he wasn't as familiar with, he worked with the general manager at the other store to make sure I was taken care of, even though it would mean he would lose the sale. I ultimately went back to Harry because his deal was way better. Harry treated me with the utmost kindness, was extremely sociable, and was on top of the entire process. I've never met a sales person who genuinely cared about the customer as much as he did. He and Motor Werks really went above and beyond. Even the gentleman, Rashard, who explained all the various features my new car had, was extraordinary. He was personable, knowledgeable, charming, and had a great sense of humor. It was impressive to see that there are people, especially working in automotive, a place notorious for bad business practices , who have that genuine attitude and devotion to their clients that are still around. I will most certainly go back and recommend Harry, and those who I worked with to others. I was impressed. More

MW Stands for Motor Werks; not Mid-West! ;-) My family and I moved to the Chicago suburbs from the east coast a few months ago. Nearly every BMW and Mercedes I approached at a stop light in Chica My family and I moved to the Chicago suburbs from the east coast a few months ago. Nearly every BMW and Mercedes I approached at a stop light in Chicago-land had an "MW" sticker near the license plate. I told my wife that I knew Mid-Westerners were proud people, but to create their own MW sticker was simply amazing! Fast forward a couple of months when I got an itch to test drive a pre-owned BMW. All internet web searches and friend referrals took me back to....you guessed it...Motor Werks (capital M...capital W). It was only then when the neurons started to fire. Fortunately, I was alone when I discovered the truth so I could hide my embarrassment. Anyhow, it took me one visit to the Barrington location to determine I was purchasing a vehicle from this dealership. This was my first luxury car purchase and I didn't know what to expect. What I got was friendly and first class service from start to finish. Everyone had respect for my time, my decisions, and my money. It's only been a couple of weeks but I cant imagine ever going anywhere else for another vehicle. Sahil "Sean" Chokshi was super accommodating and knowledgeable. Managers Andy Shah and Chris Lima were supportive and visible on the floor making sure my experience (and everyone else's) was going well. Aldijana completed the finance process in record time with no hassle or headaches. This was seriously A+ from start to finish. Other than giving me the car for free, I cant think of a way to further improve upon my overall buying experience. Very well done folks and thank you for making this so easy. More

Top Notch Everyone worked hard to get me an approval. We were impressed with the service & the condition of a CPO car. My wife & I really enjoyed the experience Everyone worked hard to get me an approval. We were impressed with the service & the condition of a CPO car. My wife & I really enjoyed the experience & will be coming back in a few months to see Agnes, when we need another car. Highly recommend over Patrick BMW. This place is top notch service. More

BMW Purchase Great car buying experience. Staff is knowledgeable , courteous and friendly. Would highly recommend Motorwerks if you are looking for a new car. Love Great car buying experience. Staff is knowledgeable , courteous and friendly. Would highly recommend Motorwerks if you are looking for a new car. Love my new BMW. More

Very Helpful Chris Holloway very accommodating, answered all of our questions, He spent most of the afternoon showing various CPO I 3's, never once trying to push Chris Holloway very accommodating, answered all of our questions, He spent most of the afternoon showing various CPO I 3's, never once trying to push one car over another simply pointing out the differences. Mike Gargano Sales Manager and Ryan Durso in Finance were also extremely helpful, never stereotypical Used Car sales people. Thanks More

A+ Amazing experience! I have the biggest smile on my face after leaving Motorwerks BMW today! Blown away by the impeccable service lead by Chris and his team leader Agnes. I have the biggest smile on my face after leaving Motorwerks BMW today! Blown away by the impeccable service lead by Chris and his team leader Agnes. I was treated like VIP through the entire experience. Even Leo the idrive genius made me feel welcome, appreciated and valued. I cant wait til I need servicing just to go say hello to my new friends at Motorwerks! Thanks again guys, you rock!! (Free Starbucks was on point too!) More

Satisfied customer :) Love the dealership. Everyone was so friendly and helpful, especially our sales guy Harry Gianos and his co worker Kyle Crowe!!! The two of them made Love the dealership. Everyone was so friendly and helpful, especially our sales guy Harry Gianos and his co worker Kyle Crowe!!! The two of them made our experience a great one!! We were completely satisfied with everything! Will definitely recommend to friends and fam. More

Overall Great Customer Experience I would be surprised if you find another dealership who cares more about their customers than Motor Werks of BMW. The customer experience and support I would be surprised if you find another dealership who cares more about their customers than Motor Werks of BMW. The customer experience and support my wife and I have received has made us forever a Loyal Customer to Motor Werks. We recently purchased a BMW X5. After purchasing the vehicle we unfortunately experienced several mechanical issues. After bringing the issues to the attention of the dealership, they didn't stop until the issue was resolved and made the situation right. At Motor Werks BMW they have a full team to help resolve any issue that might come your way. As many people know the car buying experience can be a stressful one, especially with many people out there trying to take advantage of those who are less knowledgeable. You can trust the staff at BMW Motor Werks that they are there to make sure you are taken care of. Derek Cogdill was knowledgeable and took the time to explain why each repair was necessary. Robert Dunfrund although he already made the sale, remained in the process to ensure his customer got the support we needed. Andy Shah went above and beyond. When we had issues finding a time to bring our car in, he moved mountains to get us an appointment so we could have a loaner to safely driver around in. Chris Lima was so kind and generous to us. He listened to our concerns and made sure the issue was resolved the correct way. Margie Gallagher was compassionate and listened to our concerns and made an action plan. She spoke with us several times and was with us every step of the way. She provided that personal touch that separates Motor Werks from other dealerships. And Finally Mick Austin who took the time out of his busy schedule to reach out. His phone call meant so much and showed that no customer is to big or small for Motor Werks. FThank you Motor Werks! More