BMW of Arlington

Mario and Nasser were excellent representatives of this dealership. They both made sure that I got the best solution for my situation. dealership. They both made sure that I got the best solution for my situation. More

Great customer service and Very helpful when it came to service and buying my new car. service and buying my new car. More

Quickly scheduled the service needed and provided good service. Service Manager answered all my questions and provided transportation back to the dealership to pick up my car. It was much appreciated. service. Service Manager answered all my questions and provided transportation back to the dealership to pick up my car. It was much appreciated. More

I wanted to congratulate the company for having such skilled, friendly people and always willing to help, as is Mr. Cristian Carrero Abrams for his service. He is an excellent employee. People like him skilled, friendly people and always willing to help, as is Mr. Cristian Carrero Abrams for his service. He is an excellent employee. People like him should see in all branches. Thank you very much for using him. More

Been taking my vehicles to them for year's and service has always been great! Highly recommend them for sure. has always been great! Highly recommend them for sure. More

I put a time limit on their keeping the car and they made it in plenty of time for me to get to my appointments and they were in plenty of time it in plenty of time for me to get to my appointments and they were in plenty of time More

John was great yesterday. I’ve been using the dealership for about three years and I had my best experience in the service dept. I’ve been using the dealership for about three years and I had my best experience in the service dept. More

My service advisor was Benjamin Nguyen, he was excellent, my car was in service from Saturday-Wednesday, he always kept me informed on the status of my car by calling. Mr Nguyen gave top notch customer servi my car was in service from Saturday-Wednesday, he always kept me informed on the status of my car by calling. Mr Nguyen gave top notch customer service. I am looking forward to working with him again. More

Upon looking at this car I fell in love with it so I decided to go ahead and go for it, a little back story I just hydroplaned during the ice weather in January and hit a wall on the highway totaling my decided to go ahead and go for it, a little back story I just hydroplaned during the ice weather in January and hit a wall on the highway totaling my vehicle, so I was in need of something I had a 2018 Infiniti this was a few thousand cheaper I thought it was a good fit and the vehicle was beautiful, it wasn’t until I started having to deal with the people at the dealership that things took a turn, they stated the vehicle passed a inspection yet could not even drive off the lot bc vehicle was squeaking so bad and not driving right, they stated it had broken struts and malfunctioning control arms which is a huge safety concern for me and my toddler, they stated they would fix it at no cost to me and put me in a loaner car which was nice, but again not the vehicle I purchased. Catherine in finance stated if vehicle repairs take longer than a week we’d resign contract, my mom had to drive back 1 hour to Arlington to sign some papers, prior to signing we asked if there would be some kind of warranty for 30 days in case the same issue occurs due to me hydroplaning in my last vehicle you could understand why I was so concerned, they stated no worries there’s a 24month warranty and Benjamin from service department as well as Adel manager of sales advised me of this and reassured me in regards to that. They stated they wouldn’t negotiate price because they didn’t make any money on the vehicle, which clearly shows they only care about the money and not about the people themselves, furthermore upon receiving the vehicle 3 days later the squeaking came back. I called Benjamin from service on 2/14 and he stated to go ahead and bring the vehicle in. On Monday 2/19 I called and asked when’s the best time for me to bring this in? He said any repairs from this point on will have to come out of my pocket, and said to speak to sales. During this time frame of Feb 1st to Feb 19th Mo Sallah reached out due to my Google review and said he would like to make amends , I emailed him Feb 6th with no response until I reached out again, he responded that he is in Florida and will be back in office Thursday 2/22 but that Kenny will be able to assist me. I spoke to Kenny and he stated there’s nothing they can do for me, he denied the service warranty, the screenshots I provided , the will they wrote with the signature of his fellow manger Adel, he stated he doesn’t know anything about a service warranty, he wasn’t aware of anything Adel said even though him and Adel have been the ones working on it and work right next to each other and each time I came in to the dealership Adel was in Kenny’s office, furthermore I think it’s incredibly disgusting to lie and completely disregard a warranty that I asked for prior to me signing the contract …. The entire reason why I asked for 30 days was to avoid something like this and I was told and printed out a form and signed by a manager, 24 months, which is ALOT longer than 30 days. Instead of doing the right thing they chose to lie and belittle a young woman with a child. I am at a loss for words at how incredibly selfish and greedy these people are and how money really goes to peoples heads so far they forget we’re human beings, my last car hydroplaned. I am scared. I’m sorry I wanted my car to be okay? Now I have to go get my car fixed somewhere and pay who knows what for something I never did to it. I advised I will be seeking questions and answers from a legal attorney to see how to go about this as this is not fair, I just lost my beautiful Infiniti I paid over $3000 down for and I fell in love with this Mercedes because I owned one just like this prior only to be treated like this by a company who makes millions. More

Salesman Desmon and finance officer Katherine were both very helpful and accommodating with my car purchase even though I had some unusual requirements on my end. very helpful and accommodating with my car purchase even though I had some unusual requirements on my end. More