BMW of Annapolis

Everyone at BMW of Annapolis was all-pro - from order to delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and profess delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and professional, as always. I had been a customer of Tate BMW for a long time - I was concerned that new ownership and new management would change the customer experience. My concerns have been addressed, and I remain a happy and loyal customer. More

I have never come across more professional, customer service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everyth service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everything in enough detail that I understood what they were talking about. They showed me what needed to be done and most importantly what was boarder line. Clyde knew every nut and bolt on my vehicle and performed like a surgeon. If every you need a trustworthy body shop that cares most about their customers and their happiness, make a beeline to BMW of Annapolis and ask for Eric and Clyde. More

My experience with BMW of Annapolis was an awesome one, both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very knowledgable about the pre-owned car that I purchased and David Mier made the finance part as painless as possible. I would just like thank them both for their professionalism and making my new car purchase an easy and pleasant experience. More

I felt the whole sales, finance and delivery process for our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in pe our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in person during delivey)to find and offer better financing and to follow-up on the purchase. More

I felt the whole sales, finance and delivery process for our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in pe our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in person during delivey)to find and offer better financing and to follow-up on the purchase. More

Very bad experience, bought a 705I and when taking delivery we were told that the car needed to come back because they just noticed a computer problem when filling the car with gas. Took the car back delivery we were told that the car needed to come back because they just noticed a computer problem when filling the car with gas. Took the car back and problem was worse, car alarm sounds all night and all day, engine is running rough and sounds like a tank. Comfort access doesn't work nor does air conditioning. I take the car back and they say it is a bad key, leave the car for a few days and they say they cant find the problem, then they blame the technician telling me he programmed the PC wrong. Take the car back again and it was there a week, they say there are electrical problems but they dont know where to find them. The front tire squeals and they say it needs new breaks? Now they say the car needs new door handles and that takes another 2 weeks to order and a few days to fix. The car had multiply dents they said would be fixed but they weren't, they told us to just deal with it. This dealership was Tate BMW and was known for their bad demeanor. This dealership will sell you crap and make you feel bad about buying it! hang out there long enough and you will hear their salesmen joking about peoples bad credit, and laughing at potential customers! TY BMW of Annapolis for selling me a 7 series that runs like a 1980 Ford! My sunroof makes so much noise when closed on the highway you cant hear yourself think, they say that is normal, a BMW flaw! Bull Chit, they don't want to fix it! DO not buy from them! This dealership has the worse service department, they act nice to sell you a car but God forbid you bring it in for repairs! My wife and I were waiting in the service department and Heard a service rep avoid a phone call, yelling," I don't want to talk to that xxxxx right now, I don't have time for her!". Nice people you have working for you, same people that screwed all the people out of the free Run Flat replacements for the cupping problem by telling them it was alignment problems! This is my 4th BMW and I have never had an experience like this, I know all Stealerships are bad but this is really bad. I had better treatment at Honda and Dodge dealerships. BMW's are way to much money to get treated like this! BMW of Annapolis will lie to your face and they cause more damage to your car. The last time we took the car home from BMW our FTM went off about 2 mins into the drive. We called and they told us to bring it right back so we turned around and went back. When we took the car back we were told no one was there to look at it. xxx!? you told us to bring it back! I went to a service station where they pulled a drill bit out of the rear tire. The location of the bit showed the car must have been on a lift when it was inserted, I was told this was on purpose! DO your Home work and Google Tate BMW and read the first find, these are the same people with a different name. The good thing is they are a publicly traded company now so you can share your bad experiences with everyone. There are forums about how bad this Dealership is, biggest mistake of our lives purchasing from them. We were assured that they changed hands and the quality of service would be out standing, well no Sir still the same! I will make sure every one knows about this Dealership and from the looks of things a lot of other people will too. Update: Our car is in the shop again for the same problems that were supposedly fixed already, these problems happened the next day we got it. They promised the car was fixed! This time they say the cause of the problems have nothing to do with what they already fixed? WTH? So what did the they really fix before if it was the same symptoms? Gonna be 40 days or longer total now in shop time. This time they say there is more electrical problems and shafts in the Engine are bad, they are now replacing the shafts, lifters, valves, piston heads and rings. Our Car has been there 12 days and no real ETA on being finished! Several calls to the GM and no reply, imagine that! Do NOT be fooled by their new commercial that says they are all about you, LOL they could care less. Although they did give us a month payment for our trouble, Which they asked if I would take this review down (kind of like a pay off) but they had to not because they are nice! We have had to settle with dirty and wrecked loaners when we are paying for a 7 Series and they had it for 30 days not to mention we had to take off work every time losing a lot of pay! Our lemon has needed major Engine and electrical work and after 40 days in the shop it is still not fixed! Picked up the car after they rebuilt the engine and the next day the oil pump went up! Car is in the shop again and had been there 6 days! More

This is our 5th purchase from this dealership. We've dealt with Kevin Mellet and Dave Mier on each purchase. Kevin knows how to get people matched with the right car better than anyone I've ever known. dealt with Kevin Mellet and Dave Mier on each purchase. Kevin knows how to get people matched with the right car better than anyone I've ever known. Once I knew which car we wanted, Kevin searched the whole system to find the one with all the goodies that we wanted. He found it quickly and for the best price I found anywhere else. Once the car got to the dealership, Chip made sure that the car was completely ready for delivery. The entire team at Annapolis BMW can't be beat for getting you the right car for the right price. More

This is my family’s third car purchase in less than twelve months from BMW of Annapolis. The primary reason we continue to go back is because the BMW is truly thee ultimate driving machine. A close sec twelve months from BMW of Annapolis. The primary reason we continue to go back is because the BMW is truly thee ultimate driving machine. A close second is the exceptional customer service that I consistently receive when shopping for and or purchasing a car. With the latest purchase being my third I have had the opportunity to work with a number of Sales professionals and have consistently worked with the Finance Manager Dave Mier. Dave is the sole reason my family continues to purchase our BMW’s from this particular dealership. A car purchase is one of the larger purchases the average consumer makes and a lengthy obligation depending on finance terms. For that reason it is important for me as a consumer to feel that my needs are being fully met and that I understand the terms of the purchase and feel comfortable and confident in the person that is facilitating the transaction. Dave on numerous occasions has exceeded these expectations and consistently within reason does whatever he can to make the process smooth for me and my family. He is the consummate professional and “poster child” for what customer service truly entails. The list of examples of Dave’s willingness to go above and beyond goes on and may bore the reader but I would stand at the top of a mountain to inform any consumer considering a BMW purchase should talk to Dave and the Sales team at BMW of Annapolis before talking to any other dealer. I am confident the experience would at the very least mirror the experience I have had with BMW of Annapolis three times to date. More

When my wife and I stopped by the dealership on a Saturday evening "just to look," we ultimately purchased our first BMW with the assistance of Art, Frank, and Dave. Each stayed far beyond business Saturday evening "just to look," we ultimately purchased our first BMW with the assistance of Art, Frank, and Dave. Each stayed far beyond business hours to wrap the deal and put us in our new car that evening. We highly recommend BMW of Annapolis. More

BMW of Annapolis provided me with stellar customer service. I was so impressed with everyone. Frank greated me at the door and truly made me feel welcomed. Kevin, my sales representative, is knowle service. I was so impressed with everyone. Frank greated me at the door and truly made me feel welcomed. Kevin, my sales representative, is knowledgeable, professional, and courteous. Gary is wonderful to work with, and he is a man of his word. David also ensured that the final sale and trade in went smoothly. Although I had to wait a few weeks for my new car to be shipped from Germany, the guys did a great job of keeping me updated on the car's progress. I have been to several dealerships in the Maryland area, but none of them can compare to the outstanding service at BMW of Annapolis. More