BMW of Annapolis

Great sales team members (David Mier and Akif Yuksel) and a smooth transaction end-to-end. a smooth transaction end-to-end. More

Yesterday I an issue with my tire & the problem was solved quickly. Jane in customer service was really helpful. The new customer waiting area is a huge improvement over the space they had last time I solved quickly. Jane in customer service was really helpful. The new customer waiting area is a huge improvement over the space they had last time I was in. Nice comfortable seating, coffee, water & snacks. Best of all no super annoying “Family Feud” game show on the tv at a super loud volume and a never ending loop! More

I was able to make a Service appointment for an oil change the next day I arrived and they gave me the option of waiting or coming back. I chose to come back. Carr was ready in a few few hours washed v change the next day I arrived and they gave me the option of waiting or coming back. I chose to come back. Carr was ready in a few few hours washed very nice and quick service. More

The service today was great. jerry Todd went over and above with professionalism and a smile. I was more than happy with him specifically. jerry Todd went over and above with professionalism and a smile. I was more than happy with him specifically. More

Sales representative provided excellent service and communication and hospitality making the visit an enjoyable and relaxing. Dealership had open friendly environment and staff that provided more that communication and hospitality making the visit an enjoyable and relaxing. Dealership had open friendly environment and staff that provided more that I needed and good refreshments. More

Ease of scheduling appointment, clear communication between mechanic & project coordinator. Timely completion of repair & detailed explanation of work completed between mechanic & project coordinator. Timely completion of repair & detailed explanation of work completed More

Check-in was lengthy and chaotic. It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first pres It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first presented me with a bill just under $600. I needed to ask him to review the warranty. That added time to the check-in as well. All items were covered. If I did not make this ask, I would have been hit with the large bill. Service was fine. It took a bit longer than the 2 1/2 hours suggested by the check-in agent. While I was waiting, the dealership texted me suggesting I consider trade in. I don’t want marketing text when I’m getting my car serviced. More

Nick was extremely pleasant and knowledgeable. He explained all of the service issues. He is one of the better service advisors that I work with. He explained all of the service issues. He is one of the better service advisors that I work with. More

Robert explained my vehicle’s upcoming maintenance clearly and professionally, making the dealership’s service truly outstanding. clearly and professionally, making the dealership’s service truly outstanding. More