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BMW of Annapolis
Annapolis, MD
1,267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,267 reviews
September 04, 2026
I have bought , sold , and maintenanced vehicles here and have had an overall postive experience. I think the only area this dealership falls short is the service department. The lack of communication while have had an overall postive experience. I think the only area this dealership falls short is the service department. The lack of communication while your car is in there hands insane. That being said the work is usually pretty timely and when they make a mistake they own it. Communication is key and if it was present the last 3 times I utilized their service I would have given them the highest rating I could. More
by Markkisich19897
Employees Worked With
Unknown
September 04, 2026
Tried to sell me a used SUV tonight that was MD inspected. The steering clunked loudly going around corners and the vehicle would not go over 2000RPMs with the pedal depressed to the floor. Total x inspected. The steering clunked loudly going around corners and the vehicle would not go over 2000RPMs with the pedal depressed to the floor. Total xxx vehicle that was highly misrepresented. More
by TShoot
Employees Worked With
Bing
August 29, 2026
From the time I arrived through my entire visit while waiting for my vehicle my service team was very courteous and had great customer service.. I enjoyed taking my vehicle to this location and look waiting for my vehicle my service team was very courteous and had great customer service.. I enjoyed taking my vehicle to this location and look forward for future visits. More
by Rullenais
Employees Worked With
Robert
August 28, 2026
BWM of Annapolis was an absolute pleasure to visit. it was an easy to make an online appointment. My service advisor Paul Abel was warm and welcoming. it was an easy to make an online appointment. My service advisor Paul Abel was warm and welcoming. More
by mchllmyles
Employees Worked With
Paul Abel
August 28, 2026
I received great service at BMW of Annapolis! I will definitely be using this location for all my vehicle needs! Also Ester was incredible with assisting me with my X7 purchase. She went above an I will definitely be using this location for all my vehicle needs! Also Ester was incredible with assisting me with my X7 purchase. She went above and beyond and I definitely will recommend! More
by kebonie
Employees Worked With
Ester
August 28, 2026
Great service appointment at Annapolis BMW for maintenance. On time and even gave me a loaner which was super helpful. Jane, service tech, kept me informed and went the extra mile and took my car maintenance. On time and even gave me a loaner which was super helpful. Jane, service tech, kept me informed and went the extra mile and took my car to the collision center for a windshield repair. That was also very helpful. More
by bsebuy
Employees Worked With
Jane
August 25, 2026
Took my vehicle there to be fixed and was charged over $750. After many trips back to the dealership in Annapolis, MD for the same problem, the vehicle still has not been fixed even several times being to $750. After many trips back to the dealership in Annapolis, MD for the same problem, the vehicle still has not been fixed even several times being told it was fixed. All of those trips to the dealership was unnecessary and unacceptable. The dealership has done nothing to fix this situation. Thoroughly frustrated and disappointed in BMW of Annapolis! Going to complain to all of the Veteran's organizations in MD to warn fellow veterans to stay away from BMW of Annapolis, MD. Hopefully, BMW's HQ office will step in and fix my situation. BMW customer since 1992. More
by Cornellwalk
Employees Worked With
Nicholas, Dontrelle, and others
