BMW of Annapolis

I met Dylan by chance in the service lounge a few weeks ago, taking in a friends car for service. We just had a friendly chat about dogs, the weather, cars, random stuff. He impressed me as a nice, honest ago, taking in a friends car for service. We just had a friendly chat about dogs, the weather, cars, random stuff. He impressed me as a nice, honest, decent guy. Saw a preowned light blue convertible, thought my friend would like it. Within a week it was gone. Of course, by that time, my friend was interested in trading in a 3 series for a hard top convertible. We went together to Tate after work on a Friday - - both of us ended up buying beautiful preowned BMWs. I surprised myself by trading in my Volvo C70 on a beautiful 530i sedan - - what a nice ride. Through the entire process, Dylan was wonderful - he is so nice and sincere, just a wonderful guy. The end of the deal experience with the finance guy - Dave was just as good. Dave was knowledgeable and personable as well. The dealership remained open late to finish up our deals. I would definitely recommend Dylan to friends and colleagues and when it's time to buy another car, I will return to Tate and hope to work with the same people. I'd also like to note that the sales manager and GM were both very friendly, although I had little direct contact with them from a business/deal aspect, with regard to personal interaction they were very affable individuals. More

I was very pleased with the level of customer service and the "aim to please" attitude of Mr. Bullock. Customer service is extremely important to me. Mr. Bullock worked tirelessly to pull my deal together an the "aim to please" attitude of Mr. Bullock. Customer service is extremely important to me. Mr. Bullock worked tirelessly to pull my deal together and to ensure that I was very pleased with my vehicle purchase. His patience and willigness to go beyond the scope of his duties as a Client Advisor spoke volumes and will continue to as I enjoy my new BMW in the years to come. I'm very happy that I was referred to Mr. Bullock and look forward to doing business with him again when I'm in the market to purchase another BMW. Kudos to the entire staff of BMW of Annapolis!! What an amazing group! More

First and foremost I would like to thank Dan Rykiel for his patience and professionalism in making the purchase of my first, and probably not my last BMW, a stress free, pressure free experience. Dan was his patience and professionalism in making the purchase of my first, and probably not my last BMW, a stress free, pressure free experience. Dan was not only a pleasure to work with, but was light hearted to make any customer feel at ease. My husband and I traveled from NJ on two occasions to discuss and finalize our deal - best trip to a dealership we ever made. They made us feel so welcomed, and we never felt the proverbial "what would it take to drive it home today" pressured sales pitch that we've experienced at other dealerships. I truly love my new car! Thanks Dan, Gary Goldstein (GSM) and Dave Mier. Donna Hegge Richwood, NJ More

Our experience with BMW of Annapolis was outstanding! Dan Rykiel, our client advisor, was a pleasure to work with throughout the process. His extensive product knowledge, friendly demeanor and sense of Dan Rykiel, our client advisor, was a pleasure to work with throughout the process. His extensive product knowledge, friendly demeanor and sense of humor put me at ease from the beginning. When working with Dan, it is obvious he is concerned about meeting the customer's needs. During the purchase process he provided prompt and detailed responses to all questions. At no point did we ever feel pressured or uncomfortable. Gary Goldstein, General Sales Manager, was quick to put together an excellent deal. This is the first vehicle purchase that didn't require endless back and forth negotiating. The finance manager, Dave Mier, went out of his way to ensure that all financing requirements were completed. His great sense of humor contributes to an already easy and pleasureable experience. I highly recommend BMW of Annapolis! More

I had a great experience buying my X6 from BMW Annapolis. No pressure, professional and kind service. I will highly recommend to my downtown DC friend that they make the extra effort to go to Ann Annapolis. No pressure, professional and kind service. I will highly recommend to my downtown DC friend that they make the extra effort to go to Annapolis to buy there BMW. And on top of it all, I love my new X6! More

Wife and I are a fairly young couple who walked into the showroom looking to purchase a BMW. The contact we had from Richard all the way to the GM was great. A few months prior, we visited an other lo showroom looking to purchase a BMW. The contact we had from Richard all the way to the GM was great. A few months prior, we visited an other local BMW dealer and as soon as we walked into the showroom, you could see the sales personnel looking at us as if we were at the wrong dealership. It was very uncomfortable for us. Richard and Gary made us feel very welcomed with our first BMW purchase and a pleasurable one at that. Purchasing several other vehicles in the past, this was by far the best and painless experience we had. Thank you very much BMW of Annapolis. More

Buying my new car from Dylan was a great exprience. I didn't expect to buy so soon and actually enjoy the whole process. I will say that throughout my search, I never came across any sales associate who didn't expect to buy so soon and actually enjoy the whole process. I will say that throughout my search, I never came across any sales associate who was so educated on the product and the enginering as Dylan was. Not only did I fall in love with the car but was amazed at how much he knew and how pleasant he was to work with. I learned alot about the product and I'm so proud to be a Bmw owner. Everything worked out perfect, I couldn't be happier. I will definetly be sending family and friends to see Dylan when they are ready to buy a car. More

Because of Dan's thorough and unbiased answers to our questions, we bought a car from BMW of Annapolis, but more specifically, I wanted to buy my car from Dan. We had looked at a number of dealers ove questions, we bought a car from BMW of Annapolis, but more specifically, I wanted to buy my car from Dan. We had looked at a number of dealers over the preceeding weeks. Dan was by far the most personable, technically knowledgable, and helpful. I really felt that this tough decision was shared in by Dan wanting us to get the car we wanted, and we did. The BMW of Annapolis Dealership was also a very friendly, and positive environment. Everyone we met and had interaction, from the Managers, to the finance rep, to the folks across in the sevice department, were very pleasant. We would most certainly recommend BMW of Annapois and particularly Dan Rykiel to anyone. (I'm sure the other sales reps were equally skilled but we only worked with Dan. ) Thanks BMW of Annapolis and Dan Rykiel for selling us a beautiful BMW, which happens to me my fourth BMW. Regards, Jim and Pat Miller More

Ordered a new 335d from Art. He made the process as painless as possible. He also gave me excellently timed regular updates about the car as it was processed in Germany and shipped to the US. Negotiati painless as possible. He also gave me excellently timed regular updates about the car as it was processed in Germany and shipped to the US. Negotiation was painless also and he tried to make our needs met which is the first rule of business. I would definitely recommend this dealership as well as these two CA's (Art and Richard) to any person that is seeking a new or used BMW More

I always buy pre-owned cars with minimal mileage, and have most often buy from private individuals, because I dislike the typical sales pitch and assume it wil be a total hassle. However, purchasing a Ce have most often buy from private individuals, because I dislike the typical sales pitch and assume it wil be a total hassle. However, purchasing a Certified Pre-Owned BMW from this dealer was a surprisingly very positive experience. The BMW team at Annapolis BMW was customer friendly, listened to our concerns, responded in a timely and professional manner and provided quality srvice at every point in the sales experience. I had anticipated the whole process would be a frustrating and cumbersome experience, however I was delighted with the outstanding service. I would strongly recommend this BMW dealer to anyone shopping for a BMW...Plus I now have the peace of mind that my car has a nice 100,000 mile coverage. As a woman, this was important to me. Kudos to Annapolis BMW. Joan Hunter More