BMW of Annapolis

Thanks to Ayan Teel for great customer service. Expectations exceeded. Good response time and great care of the customers. Expectations exceeded. Good response time and great care of the customers. More

A great experience with BMW Annapolis. I was able to get in on Saturday morning, service advisor told me it would take two hours, and the car was ready and washed in exactly 2 hours. And I was able to get in on Saturday morning, service advisor told me it would take two hours, and the car was ready and washed in exactly 2 hours. And due to a special at the dealer, the cost for my oil change was less than $50. Thanks More

Very helpful staff. Warmly greeted upon arrival. No waiting to be served because an appointment was made. Warmly greeted upon arrival. No waiting to be served because an appointment was made. More

-My service advisor is not following up with me. -There are services listed on my bill that they didn't perform -she told me I need to replace the tires on my - 3 yr old car with 20K mile -There are services listed on my bill that they didn't perform -she told me I need to replace the tires on my - 3 yr old car with 20K miles, and when I asked for other tire options she did not offer all season. This is far below my expectations for BMW service. More

Service person professional courteous and was able to talk although difficult dealing with text online talk although difficult dealing with text online More

Jane from service was extremely nice and accommodating for us. The wait was going to be longer than anticipated so she arranged for an Uber to drive my daughter and I to and from the mall. Excellent servi for us. The wait was going to be longer than anticipated so she arranged for an Uber to drive my daughter and I to and from the mall. Excellent service. More

Excellent service! Dontae was very good at explaining what was needed and the work that was completed. He also had great recommendations for future service. Very nice w Dontae was very good at explaining what was needed and the work that was completed. He also had great recommendations for future service. Very nice waiting area as well. More

They give great care and attention. Willing to work with customers to achieve the best experience. Willing to work with customers to achieve the best experience. More

I had a pleasant customer experience from making the appointment to checking in and quickly having my car serviced. Jeremy did a great job keeping me updated of the progress and immediately notifying me appointment to checking in and quickly having my car serviced. Jeremy did a great job keeping me updated of the progress and immediately notifying me the car was ready. More

Sean and the whole BMW team are FANTASTIC. I love the way the tec’s video the car are show you what is going on. 👍 I love the way the tec’s video the car are show you what is going on. 👍 More