BMW of Annapolis

I approached Brian on a Friday 5 minutes before the dealership was supposed to close. He stayed a few minutes late and showed me a few cars I was interested in. That next day, I went back to the deal dealership was supposed to close. He stayed a few minutes late and showed me a few cars I was interested in. That next day, I went back to the dealership and took the car I had my eyes on for a ride. Dealing with Brian was pleasant, there was no pressure to buy, and was the easiest car purchase I've made. A true sales professional, he continues to call and ensure everything is okay with the car. More

I have purchased many cars in my lifetime and I don't think all the salespeople combined had half the automobile information as Dylan Rausch. He helped me choose the perfect car. I know I would not enjo think all the salespeople combined had half the automobile information as Dylan Rausch. He helped me choose the perfect car. I know I would not enjoy my car as much if I had bought from any body else. The other thing that was incredible is nobody was pushy I really felt like Dylan was an expert I could trust and he really let me do everything in my own time. Absolutely the best sales experience of any sort ever. Great car, Great people, Great deal. More

Recently purchased a BMW X5 from BMW of Annapolis and could not have had a more positive experience. It started with a very quick follow-up via their inside sales due an inquiry placed online, saving me could not have had a more positive experience. It started with a very quick follow-up via their inside sales due an inquiry placed online, saving me great time and effort to reach out and track down the right people. The inside rep asked great questions, took my requests around the price, and initiated a dialogue with the management team (to save me the trip from DC). We quickly agreed to a ballpark, thus saving me another time-consuming process, I was engaged with a more senior Sales Representative, Brian, who took the time to ask questions about each car that I was considering from other dealers. We sat down, went through each competitor piece by piece, and understood why each were priced the way they were. No games, no pressure, just the facts and a solid business conversation about what they could and could not do. In the end, I settled on a car that was not only phenomenal in its value, but on a deal that was fair, honest, and respectful. I recognize that others have had bad experiences with this group in the past, but could not speak highly enough about the service before and after the sale. Brian (and his supporting team) took a great approach, were incredibly friendly throughout, has followed-up numerous times to ensure all was right *after* the sale, and demonstrated genuine care towards ensuring I'd be a repeat customer. Can't speak highly enough. More

From the moment I entered the doors, the guys were amazing. However, Bryan Mixon was instrumental in getting me financed--even though my credit history did not immediately qualify me. Bryan went above amazing. However, Bryan Mixon was instrumental in getting me financed--even though my credit history did not immediately qualify me. Bryan went above and beyond the call of a representative and eventually was able to get me into a 2011 Alpine white 328i BMW (6miles) that same day! Bryan is amazing--not cunning or conniving--just someone with a heart to see others have the car of their dreams. Bryan is a good guy, and I hope that readers will read this review and choose to give Bryan a shot. -Jimmy More

Purchased my second BMW in three years from Dan Rykiel at BMW of Annapolis a couple of months ago and walked away a happy customer. Dan is always flexible, courteous and always goes out of his way to follow BMW of Annapolis a couple of months ago and walked away a happy customer. Dan is always flexible, courteous and always goes out of his way to follow up to make sure that his clients have a good buying experience. With my first purchase, we realized that both subwoofers were blown a couple of days after purchase. They replaced the parts no questions asked and even gave me a demo off the lot when they were out of loaners. I have had very good experiences with the service department as well with the exception of the recommendation that the front brakes on my 3-series be replaced well before it was time to do so. Overall my experience has been very good with this dealer and the people that work there. They have earned my repeat business. More

I recently purchased an M6 from Mike, this will be my third BMW. By far, this was the best experience I've had buying a car. Mike was informative without being intrusive. I truly believed he was interest third BMW. By far, this was the best experience I've had buying a car. Mike was informative without being intrusive. I truly believed he was interested in finding me the car that was right for me & would do everything in his control to make my visit to the dealership pleasant weather i decided to make a purchase or not. More

We had a great experience with Dan, he was willing to work with us and our price. He went above and beyond to earn our business. Tom & Patty Arcoleo work with us and our price. He went above and beyond to earn our business. Tom & Patty Arcoleo More

I purchased a top of the line BMW and had 15 service events in the 18 months that I've owned it. The General Manager told me taht he would take care of me when he received a like vehicle, but never call events in the 18 months that I've owned it. The General Manager told me taht he would take care of me when he received a like vehicle, but never called me. I spent 60k plus on the car and it was in the shop for 20% of the time that I've owned it. Annapolis BMW kept hiding behind the "its a BMW USA" issue and we can only do so much. Annapolis BMW totally lied to me and didnt stand behind their commitments. More

We purchased a pre-owned Honda CRV from BMW of Annapolis and are very pleased. The vehicle is like new and the price was right! Our salesman, Mike Scherl was very helpful and did not pressure us. David Mier and are very pleased. The vehicle is like new and the price was right! Our salesman, Mike Scherl was very helpful and did not pressure us. David Mier worked to get us a great deal on financing and an extended warranty. I couldn't have expected to be treated any better, the whole experience was excellent and I would reccommend these guys to anyone! More

On one recent occasion, after new brake pads, the car was returned to us with the ABS and DSC no longer working. There appears to be little concern that the car was returned in an unsafe condition. On a returned to us with the ABS and DSC no longer working. There appears to be little concern that the car was returned in an unsafe condition. On a second recent occasion, the car was taken in with a third of a tank of gas. It was there for most of the week waiting for parts, which was OK. After repairs, the car was returned with all the gas gone and the computer stating that only 9 miles are left on the tank. In addition, all the settings on the dash, seats, etc. had been changed. The shop manager cannot or refuses to explain where all the gas went. There appears to be no concern over the fact that I was sent away with the car ready to run out of gas. On a third recent occasion, when making an appointment for service, the person taking the reservation lectured me angrily for not knowing which service was due. The indicator on the dash of the newer cars just says "service" without elaborating. I have purchased two new cars at this dealership in the last two years. I currently own thee BMW's. I have owned BMW's for 35 years. Service at this dealership has deteriorated significantly recently. Other people I know are also complaining. I will probably take my business elsewhere in future, maybe other brands. More