BMW of Annapolis

Overall outstanding customer service! My wife and I were very impressed with the service from everyone we came in contact with. We visited another BMW Dealership in the area and the service at BMW of Annapo very impressed with the service from everyone we came in contact with. We visited another BMW Dealership in the area and the service at BMW of Annapolis is unparalleled and unmatched!! Thanks again!!!!! More

My experience at BMW of Annapolis was first rate. The management, sales, and finance staff were all very friendly and awesome to deal with. I will be getting all my work done at BMW of Annapolis due to management, sales, and finance staff were all very friendly and awesome to deal with. I will be getting all my work done at BMW of Annapolis due to thier customer care and I will buy there again. More

A year ago I considered buying a Honda as I had driven one in the past and found them to be very reliable. However, when I first approached the dealership I was not ready to buy and told them so. After one in the past and found them to be very reliable. However, when I first approached the dealership I was not ready to buy and told them so. After test driving one and saying that I might be back in a month or two I was called repeatedly by the salesman I dealt with and each successive message he left me got nastier, eventually accusing me of wasting his time. It was unbelievable and guaranteed I would never give them my business. Thus it was with some trepidation that I ventured into the BMW of Annapolis dealership last month. Again I was not quite ready to move on getting a new car but was firmly decided on a BMW. Art Johnson was an absolute pleasure to deal with. He understood I might need a few more weeks to come to a final decision and remained in touch with me via email but without applying any pressure whatsoever. When I made my decision he made it easy to get exactly what I wanted not just in the specific vehicle but in the lease option that fit my needs. The business manager and the two sales managers I dealt with were all polite and low key. I never had the sense that my arm was being twisted and I felt very well taken care of. I'll be back, again and again. It was one of the best car buying experiences I've ever had. More

It's a shame that Mr. Tate had to sell out to such an awful corportation. If you are new to the BMW purchasing experience, please do your research prior to making a stop here. They will act as if they awful corportation. If you are new to the BMW purchasing experience, please do your research prior to making a stop here. They will act as if they are doing the best possible job for you but all you really get is the run around. They found me a car at an auction and assured me that I did not have to purchase it if I didn't like it. As the end of the month approached and my car wasn't ready, they still "needed" me to come in and sign the paperwork. I guess I was a bit foolish and did, but I had seen the car and loved the way it looked. After driving it, I hated it. It was a '06 525i and it was just too big for me. I didn't feel safe and wanted to take it back. I told them this and they told me just to keep driving it and they would work on finding me something else. That never happened. Luckily I was able to get my down payment back and walk away. I guess they were tired of looking at me! I ended up going to Mercedes Benz of Annapolis and purchasing an awesome car and received wonderful treatment. For that, I would have to say, thank you BMW of Annapolis, you did me a favor! More