BMW of Annapolis

Dan provided exceptional customer service throughout my entire experience at BMW. This is my first BMW, and as such I teemed with questions relating to performance, handling, options, warranties and other entire experience at BMW. This is my first BMW, and as such I teemed with questions relating to performance, handling, options, warranties and other key market differentiators. I am incredibly difficult to please, but I tip my hat to Dan because he carefully and thoroughly guided me through each step of the process to ensure my happiness. Dave was friendly and knowledgeable as I completed my purchase, and I walked away knowing I received the best possible deal. I love my new car! I fully recommend this dealership without reservation. More

Dan and Gary were great! Would definitely recommend buying from them. The experience was low pressure, high level customer service, extremely knowledgeable, and good pricing. This was our first BMW p buying from them. The experience was low pressure, high level customer service, extremely knowledgeable, and good pricing. This was our first BMW purchase (we have owned mostly Lexus and Toyota products our whole adult lives). I am very impressed with the quality of the product! More

We are a 3 BMW car family. Our repeated experiences at Annapolis BMW has been consistently bad to poor. We have moved our business to an independent garage and Russel BMW. What amazes me more is that th Annapolis BMW has been consistently bad to poor. We have moved our business to an independent garage and Russel BMW. What amazes me more is that there is no change from Tate to Annapolis BMW ownership, the location must be jinxed. From poor committment follow up on a purchase of a certified used car, to no loaners when I arrived, to long, long lead times for a service slot and loaner, to denting my car bringing it up to me after service while I sat there, to repeated meetings with mgt. to discuss issues only to have most people I've dealt with having left the company by my next visit, to most impersonal service team of all dealers regarless of the brand. This group needs to get its act together. More

This was my first BMW purchase and it was a very pleasant one. Everyone worked hard to make sure I was satisfied with my purchase. I would definitely purchase my next BMW from them and I will recommend th one. Everyone worked hard to make sure I was satisfied with my purchase. I would definitely purchase my next BMW from them and I will recommend them to my friends. Thanks for making this a good experience for me.. More

Everyone at BMW of Annapolis was all-pro - from order to delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and profess delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and professional, as always. I had been a customer of Tate BMW for a long time - I was concerned that new ownership and new management would change the customer experience. My concerns have been addressed, and I remain a happy and loyal customer. More

I have never come across more professional, customer service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everyth service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everything in enough detail that I understood what they were talking about. They showed me what needed to be done and most importantly what was boarder line. Clyde knew every nut and bolt on my vehicle and performed like a surgeon. If every you need a trustworthy body shop that cares most about their customers and their happiness, make a beeline to BMW of Annapolis and ask for Eric and Clyde. More

My experience with BMW of Annapolis was an awesome one, both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very knowledgable about the pre-owned car that I purchased and David Mier made the finance part as painless as possible. I would just like thank them both for their professionalism and making my new car purchase an easy and pleasant experience. More

I felt the whole sales, finance and delivery process for our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in pe our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in person during delivey)to find and offer better financing and to follow-up on the purchase. More

I felt the whole sales, finance and delivery process for our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in pe our preowned BMW went very smoothly. Our sales consultant went out of way: to cover the oprions on the vehicle (both remotely during sales and in person during delivey)to find and offer better financing and to follow-up on the purchase. More

Very bad experience, bought a 705I and when taking delivery we were told that the car needed to come back because they just noticed a computer problem when filling the car with gas. Took the car back delivery we were told that the car needed to come back because they just noticed a computer problem when filling the car with gas. Took the car back and problem was worse, car alarm sounds all night and all day, engine is running rough and sounds like a tank. Comfort access doesn't work nor does air conditioning. I take the car back and they say it is a bad key, leave the car for a few days and they say they cant find the problem, then they blame the technician telling me he programmed the PC wrong. Take the car back again and it was there a week, they say there are electrical problems but they dont know where to find them. The front tire squeals and they say it needs new breaks? Now they say the car needs new door handles and that takes another 2 weeks to order and a few days to fix. The car had multiply dents they said would be fixed but they weren't, they told us to just deal with it. This dealership was Tate BMW and was known for their bad demeanor. This dealership will sell you crap and make you feel bad about buying it! hang out there long enough and you will hear their salesmen joking about peoples bad credit, and laughing at potential customers! TY BMW of Annapolis for selling me a 7 series that runs like a 1980 Ford! My sunroof makes so much noise when closed on the highway you cant hear yourself think, they say that is normal, a BMW flaw! Bull Chit, they don't want to fix it! DO not buy from them! This dealership has the worse service department, they act nice to sell you a car but God forbid you bring it in for repairs! My wife and I were waiting in the service department and Heard a service rep avoid a phone call, yelling," I don't want to talk to that xxxxx right now, I don't have time for her!". Nice people you have working for you, same people that screwed all the people out of the free Run Flat replacements for the cupping problem by telling them it was alignment problems! This is my 4th BMW and I have never had an experience like this, I know all Stealerships are bad but this is really bad. I had better treatment at Honda and Dodge dealerships. BMW's are way to much money to get treated like this! BMW of Annapolis will lie to your face and they cause more damage to your car. The last time we took the car home from BMW our FTM went off about 2 mins into the drive. We called and they told us to bring it right back so we turned around and went back. When we took the car back we were told no one was there to look at it. xxx!? you told us to bring it back! I went to a service station where they pulled a drill bit out of the rear tire. The location of the bit showed the car must have been on a lift when it was inserted, I was told this was on purpose! DO your Home work and Google Tate BMW and read the first find, these are the same people with a different name. The good thing is they are a publicly traded company now so you can share your bad experiences with everyone. There are forums about how bad this Dealership is, biggest mistake of our lives purchasing from them. We were assured that they changed hands and the quality of service would be out standing, well no Sir still the same! I will make sure every one knows about this Dealership and from the looks of things a lot of other people will too. Update: Our car is in the shop again for the same problems that were supposedly fixed already, these problems happened the next day we got it. They promised the car was fixed! This time they say the cause of the problems have nothing to do with what they already fixed? WTH? So what did the they really fix before if it was the same symptoms? Gonna be 40 days or longer total now in shop time. This time they say there is more electrical problems and shafts in the Engine are bad, they are now replacing the shafts, lifters, valves, piston heads and rings. Our Car has been there 12 days and no real ETA on being finished! Several calls to the GM and no reply, imagine that! Do NOT be fooled by their new commercial that says they are all about you, LOL they could care less. Although they did give us a month payment for our trouble, Which they asked if I would take this review down (kind of like a pay off) but they had to not because they are nice! We have had to settle with dirty and wrecked loaners when we are paying for a 7 Series and they had it for 30 days not to mention we had to take off work every time losing a lot of pay! Our lemon has needed major Engine and electrical work and after 40 days in the shop it is still not fixed! Picked up the car after they rebuilt the engine and the next day the oil pump went up! Car is in the shop again and had been there 6 days! More