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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
896 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 896 reviews

December 05, 2024

Easy to make appointment, easy to drop off car, polite and attentive staff, through service and timely completion. Nice waiting facilities if needed. More

by drbl54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake, Tom Hamel
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Dec 08, 2024 -

BMW of Annapolis responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Service, efficiency and friendliness is 5 Star! ! Sure wish I had a loaner so I didn’t have to sit there for 3 1/2 hrs. More

by Gladya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 05, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. We will use this as an opportunity to improve. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2024

Service was attentive and on time. Car was ready at estimated time, clean and ready to go More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Tomasko
Report | Print
November 27, 2024

Easy drop off (even with the construction) friendly staff. Was greeted outside and told what to do and again when I entered the service department. More

by abbinormal007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Nov 28, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2024

Consistency in quality service among everyone, friendly and knowledgeable. Highly recommended this dealership to everyone More

by Andy3002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 29, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 26, 2024

Great team - pleasant to work with. They were very knowledgeable and made my process enjoyable and easy More

by Colleenm0205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis and David Mier
Report | Print
Nov 27, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 26, 2024

The knowledge and professionalism of the staff was AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep i More

by Valerie M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan T.
Report | Print
Nov 28, 2024 -

BMW of Annapolis responded

Hi Valerie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 24, 2024

This dealership is very uncommunicative. I had to call multiple times to get any answers. I was told multiple times I would receive a call back from a BMW employee and I never did. My car al More

by Alexis Siegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Nov 27, 2024 -

BMW of Annapolis responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while having your vehicle serviced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Eric Fischer Service Manager efischer@mybmwannapolis.com

More
November 23, 2024

It was easy to schedule service with my advisor. Excellent customer service and great work. More

by jmj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Nov 25, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

You will not find a better dealership and group of people! Absolute first class in every department and manner. High attention to detail and every employee will always go the extra mile to ensure you More

by boptimized
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo, David Mier
Report | Print
Nov 21, 2024 -

BMW of Annapolis responded

Hello, we're happy you found Bryan to be so supportive during your experience here at BMW of Annapolis. Thanks for the recommendation, and have an amazing day!

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