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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
821 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 821 reviews

September 05, 2024

First time using the service department here, and wasn’t impressed. Communication was pretty lacking. Had to call back several times just to get some kind of estimate on when to expect my car to be finished More

by GDD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Dante
Report | Print
Sep 10, 2024 -

BMW of Annapolis responded

GDD, Thank you for your feedback about the poor communication with the service department, this should not have happened, and I apologize for any inconvenience you experienced with your first time using us. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Eric Fischer Service Manager efischer@mybmwannapolis.com

September 04, 2024

Dealership is ok however it is hard to reach anyone in service via telephone and feedback when your vehicle is being serviced is sporadic More

by Culture411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 07, 2024 -

BMW of Annapolis responded

Culture411, Thank you for your feedback about the poor communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Eric Fischer Service Manager efischer@mybmwannapolis.com

September 04, 2024

Dealership is ok. Just wish they kept me updated on my car without me having to reach out and not get anyone most of the time. Telephone system sucks More

by Culture411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 07, 2024 -

BMW of Annapolis responded

Culture411, Thank you for your feedback about the poor communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Eric Fischer Service Manager efischer@mybmwannapolis.com

August 31, 2024

very good customer service work with effecient, quick and quality with how they handle everything More

by DeSuanD.S1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps
Report | Print
Sep 06, 2024 -

BMW of Annapolis responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

The service has always been top notch at this BMW dealership. Nick is the best, Justin is also exceptional. Everyone is always very welcoming and kind. More

by AHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 01, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2024

Great service. Clean and very customer oriented. Jeremy is a wonderful service writer and explained everything. I love the video of my car in the service area. More

by Carbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Sep 02, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

My 1st maintenance visit for my new2me X3 was great. Sean was helpful and explained everything. I'd never owned a bougie car b4 and I'm enjoying the ride. More

by Grace C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hello Grace, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

BMW of Annapis always provide great service to my BMW X7! Customer service is also exceptional. I love getting a loaner while they work on my vehicle. I can run errands without wasting my day. More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Annapolis!

August 26, 2024

The service was fast and it was reasonable. The waiting area was comfortable. I would return in the future. More

by Princess76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 26, 2024

First service of my X7. Staff was nice and GM (Dan) is awesome. Worth the drive for me from Va. More

by Rjz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan - Sales Mgr and Jeremy - service
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi, thank you for taking the time to leave a review for us at BMW of Annapolis. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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