BMW of Annapolis

DON'T GO HERE, WASTE OF MONEY I just wanted to state that I am not pleased with the service I have received from this dealer. My BMW has been in 2 times to get an issue with the br I just wanted to state that I am not pleased with the service I have received from this dealer. My BMW has been in 2 times to get an issue with the brake lights fixed, both times all they've done is replaced the brake light, charged me for it, and then the issue comes right back on literally the second I leave. I have told them replacing the brake light bulb over and over like this is not going to fix the issue and that there is something else that needs to be done, and they continue to rip me off like this. More

Efficient and Pleasant!!!! My wonderful experience at your dealership has all to do with Tommy Tate!!! That's all you have to do is ask for him and the rest is done!! He is very My wonderful experience at your dealership has all to do with Tommy Tate!!! That's all you have to do is ask for him and the rest is done!! He is very pleasant, attentive, fast and informative. I was in and out way before I was suppose to be which made me a very happy person. More

Advisor not properly trained and asked for perfect survey We worked with a sales associate who sits at the first desk to the right when you walk in the building. His business "technique" was quite immature. A We worked with a sales associate who sits at the first desk to the right when you walk in the building. His business "technique" was quite immature. As he was young my wife and I overlooked this. However we were told the vehicle came with specific packages and amenities that were important to us. After we purchased the vehicle (we felt very rushed) he told us he was mistaken and the SUV did not have the specific packages we requested. Not only was I appalled at this but what floored us was he asked for a perfect survey "as it completely reflected on him and not the dealership" which is extraordinarily hard to believe. Not only did this make us feel pressured but it made us feel extremely uncomfortable as he did not earn or deserve perfection on the survey received via email. If this is something common the client advisors do I would like to express how much of a deterrent it is and we will not be back at BMW of Annapolis to purchase our next vehicle More

Best car dealer I've ever visited Bought my new BMW here. Was the best sales experience ever. Never felt pressure to buy something I didn't want or options I didn't need. Worked wit Bought my new BMW here. Was the best sales experience ever. Never felt pressure to buy something I didn't want or options I didn't need. Worked with sales advisor, Ben, to get the perfect car at the perfect time. Will definitely visit Ben again for our next vehicle. More

Transparent! I’m so happy to finally find my BMW! I had been looking for a few months and couldn’t find any dealer to give me competitive rates with the features I I’m so happy to finally find my BMW! I had been looking for a few months and couldn’t find any dealer to give me competitive rates with the features I was looking for. I found one with the features I was looking for online, called and spoke with David Mier (General Sales Manager). He was very transparent and gave me competitive rates for the car. I had tons of questions. David was so patient with me, took time to answer all my questions over the phone and I didn’t feel rushed. I felt so comfortable that I drove about an hour to BMW of Annapolis to meet with David and Todd McIntyre (Client Advisor), I was blown away! They were so warm and welcoming and I could tell they were genuine and were willing to work with me. I went on a test drive, loved the car and now I’m proudly leasing the BMW I have been looking for! Thanks so much David and Todd! It was a pleasure working with you! I’ll surely be back! More

It's hard to beat the best !!! After almost a month of horrible dealerships and frustration. A friend referred me to BMW of Annapolis and his son works there. I reached out on socia After almost a month of horrible dealerships and frustration. A friend referred me to BMW of Annapolis and his son works there. I reached out on social media and he instantly responded come in for a test drive we see what works and what you like. He had the cars ready to go and waiting out front. Didn't waste my time and let the car sell itself. No sales gimmicks or games to deal with. I decided on a car let him know. They had the paperwork ready for me the next morning 10am. I was in and out by 1130am in under 2 hours. My car of choice was a 2016 M235i X-Drive. Special thanks to Hunter Lowe Lappen and Dave Mier for getting my perfect car. Professional isn't a proper description of the customer service here. I have no words for the outstanding service provided. #bmw #xdrive #loveit #bestexperiancever #pros More

Right place, Right time In and out in 2 hours. Found the right car at the right price. No pressure. Many models to test drive and compare. Love my BMW 525i In and out in 2 hours. Found the right car at the right price. No pressure. Many models to test drive and compare. Love my BMW 525i More

Surprise,surprise! The dealership isn't huge and the service waiting room isn't that fancy,but they do have lots of snacks and beverages to chose from while waiting for The dealership isn't huge and the service waiting room isn't that fancy,but they do have lots of snacks and beverages to chose from while waiting for your car to be serviced.But,the surprise was how the service associate,Jeremy,worked with me to make sure I was completely satisfied with the work done.Not only that,when I questioned the charges, he somehow found ways to lower my bill.Now who wouldn't be happy about that?My loaner car,no charge,was excellent and a clean,fixed car to leave the dealership....priceless! More

30 Year BMW Owner My wife & I purchased our sixth BMW this past weekend from Annapolis BMW. Dan Rykiel & Richard Saah were delightful to work with. We had been shoppi My wife & I purchased our sixth BMW this past weekend from Annapolis BMW. Dan Rykiel & Richard Saah were delightful to work with. We had been shopping prices on the Internet using TruCar, so we had a good idea of the price ranges. Annapolis had the exact model & color we were looking for. My thanks to the team at Annapolis BMW for their professionalism & upholding the BMW tradition which stated with us over 30 years ago. More

Big Chen is first rate! I recently bought a 2013 CPO X3, and Bing Chen was a major reason why. His service was first-rate throughout. He went the extra mile to ensure he un I recently bought a 2013 CPO X3, and Bing Chen was a major reason why. His service was first-rate throughout. He went the extra mile to ensure he understood my needs and preferences, then did all in his power to satisfy them. He was never "pushy" and always solicitous, available, courteous, and uniformly helpful throughout the process, beginning to end. He made car-buying a pleasure and removed all the expected stress and inconvenience I had come to expect. Can't say enough good about him, and recommend him highly! Also, my car was hit by another shortly after I bought it, and Bill Hawkins at the Collision Center, like Bing in Sales, fully met and even exceeded all expectations. Bill is another top-notch performer who fully understands what it means to put the customer first. He too delivered incomparable service. More