BMW of Annapolis

I've purchased a few cars in my day and have been to more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in th more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in the typical slimy car dealer way. These guys were classy, professional, honest and offered a no pressure sales approach. I worked with Bing Chen and I would definitely recommend you ask for him by name. He was great and even obliged when I asked to take the prospective purchase to Autozone to pull the codes so I could get the warm and fuzzy on my used car purchase. I was there late when I was ready to close the deal, so to make sure I went home that night with the new ride they gave me dealer tags until they could provide me with MD temp tags. When I came back they had the tags ready, washed the car again (it had snowed since) and even topped off the tank with gas. Don't get me wrong, these guys are in the business of selling cars but your experience is almost as important as your business so they do their best to make sure it's a positive one. If you are in the market for a car, check these guys out and ask for Bing, I'd be surprised if you were disappointed. (This review applies to my experience with the sales department only, I've had no experience with the service department and thus can not comment.) More

Dan Rykiel made the experience of buying my used X5 a pleasure. He is honest, professional and a pleasure to work with. I would recommend that anyone interested in purchasing a BMW contact this salesman pleasure. He is honest, professional and a pleasure to work with. I would recommend that anyone interested in purchasing a BMW contact this salesman. More

They got me a great deal and went over the car throughly. Nicole got the deal and financing done. My salesman Tom showed us everything about the car. This mini dealer is awesome! Nicole got the deal and financing done. My salesman Tom showed us everything about the car. This mini dealer is awesome! More

I came in this past Saturday with my wife and I was interested in the white 2013 BMW 128i. Although we were not able to make a deal this weekend, I appreciate the great customer service that was provi interested in the white 2013 BMW 128i. Although we were not able to make a deal this weekend, I appreciate the great customer service that was provided by you and the other salespeople. I I felt very comfortable at your dealership. You and the other salespeople were also very accommodating, patient and were not pushy during my visit. More

Dealer serviced my oil change, 2 wks later, car smoking and certified bmw local mechanic who didn't know who serviced my car last showed me that I had 16 quarts of oil in my car because whoever serviced it and certified bmw local mechanic who didn't know who serviced my car last showed me that I had 16 quarts of oil in my car because whoever serviced it last didn't change the oil, they just added more. Oil overage blew gaskets and more, had to pay over 900 to fix. Told the dealer they should know and dealer told me it was the auto shop agains mine and good luck proving it. This was from manager James. WOW wasn't even asking for them to give me anything, thought they would want to know something like this. guess not. More

The BMW deal we were in was not a good one from another BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy a BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy at this dealer again! More

Purchasing a vehicle from BMW of Annapolis exceeded my expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satis expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satisfied with and found competitive with even private owner price 3) We reached an price agreement with less than an hour spent negotiating back and forth 4) Their sales representative, Bing Chen, is the best! He was beyond accommodating and efficiently facilitated (in a personable way) the purchase of the vehicle After weeks of searching for my vehicle on truecar.com, cars.com, autotrader.com, etc. I found the car that met all of my criteria at BMW of Annapolis. After inquiring about the availability of the vehicle, Bing Chen contacted me that same day to follow up. 24 hours later I was driving off the lot completely satisfied with my car purchasing experience. Being a resident of Virginia, I appreciated that Bing was able to facilitate most of the details and paperwork needed for the purchase of the vehicle over the phone and via e-mail. I spent less than an hour at the dealer doing the final paperwork. The car was waiting for me all detailed and gassed up. Even though it was not a BMW, Bing having experience and knowledge about other makes, still made sure to spend the time to point out all the vehicle's features before I left. I cannot write this review without also mentioning that Bing was so accommodating, he even picked me up from the metro the day I came to pick up the vehicle. This was at his suggestion. How is that for service? If you are reading this review and considering purchasing a vehicle, do so from Bing at BMW of Annapolis. More

We were extremely disappointed with the customer service We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees and a receptionist but we were NEVER acknowledged. As potential purchasers of a 5 series, we could not be more deterred from giving any business to this location. I hope Management will take this as an opportunity to reinforce the importance of customer service with the staff. A simple "Hello" , a smile, or a head nod would have sufficed. A " May I help you?", may have resulted in a sales agreement. More

I had a tire that needed repair. Not a major mechanical issue, but one that would have caused major inconvenience - I needed the tire repaired quickly. The tire needed to be replaced, and the service rep m issue, but one that would have caused major inconvenience - I needed the tire repaired quickly. The tire needed to be replaced, and the service rep made sure we got the the order in in time to get the tire changed that day, and shepherded it through the shop to make sure it was done by the time promised. Completely in keeping with previous experiences with this dealership. I recommend them highly. More

My wife and I purchase a new BMW 320i from Ben Allen earlier this month. We are located in North Carolina but found our perfect car on the lot at BMW of Annapolis. It was one of only 2 cars with those o earlier this month. We are located in North Carolina but found our perfect car on the lot at BMW of Annapolis. It was one of only 2 cars with those options in the US. I spoke with Ben Allen over the phone and we were able to iron out the deal quickly. I received a great price on the car and Ben is the best client advisor that I have ever worked with. A few days later we drove to Maryland to pick up the car. Ben greeted us right when we walked in and the car was waiting for us in the showroom. The paperwork was a breeze and the business manager Richard Saah was a pleasure to work with. He was very friendly and did not try to pressure us into any of the extended warranty packages like some other dealers have in the past. Ben spent quite a bit of time with us explaining all of the features of the car to my wife, even staying an hour after the dealership closed on Saturday. He is a true enthusiast and seems to genuinely love his job. We will certainly be coming back once our lease is up. Thank you! More