BMW of Annapolis

Wonderful experience! We worked with Bryan and couldn't be happier. We drove in from out of state with a particular vehicle in mind. He went above and beyond to help us get the vehicle we were looking f be happier. We drove in from out of state with a particular vehicle in mind. He went above and beyond to help us get the vehicle we were looking for. We highly recommend checking out BMW of Annapolis if your looking for the right vehicle and a pleasant sales experience. More

BMW of Annapolis Service department has worked on my car 3 times in the past 90 days ( same problem every visit) the first 2 visits my car was under warrenty my 3rd visit with same issue was now not under w 3 times in the past 90 days ( same problem every visit) the first 2 visits my car was under warrenty my 3rd visit with same issue was now not under warrenty. They told me they could fix my car for $2,500 (third visit). I told them it was the same issue they promised was fixed the first 2 visits. They also tryed to tell me this was a new issue even though it is the exact same problem I was having. This service department is not worth your visit they lie and try to get as much money from you as they can. I would not recommend this service department. They do not stand behinds BMW's motto of the best driving experience. I am now at the point where I would not recommend BMW to anyone either really looking forward to getting rid of this car so I never have to deal with these people again. More

Bryan was very sensitive to what I was looking for and my needs. He was not aggressive and demonstrated to me that he was really listening. He was not pushy. I felt no pressure or being rushed to make a d needs. He was not aggressive and demonstrated to me that he was really listening. He was not pushy. I felt no pressure or being rushed to make a decision. I had checked several places for a vehicle. The extra driving distance was worth it. He was sure that I had a quality used car, which was evident when they offered to take of several small scratches on the car, which I didn't pick up on at the time. Bryan has not given me the feeling of abandonment after the sale is done, which is often the case. When I called back with questions he treated me as if I was a first time customer seeking to buy. He followed through on all he explained to me. He pledged to be there if I had questions, and he has been (which have been minimal). He was always pleasant when I did call him. He was absolutely professional and friendly. Even though its a bit of inconvenience to drive to Annapolis for service it is definitely worth it!!! Recently when I brought it in to the service department, he checked to see if things were going ok. I will highly recommend the dealership to others and in particularly to Bryan. More

I walked the BMW parking lot when I dropped in after I walked the BMW parking lot when I dropped in after lunch last tuesday. I've been looking @ 2012 Z4 35is online and wanted to see one in person. I walked the BMW parking lot when I dropped in after lunch last tuesday. I've been looking @ 2012 Z4 35is online and wanted to see one in person. Back behind the lot in the detail/wash area sat an artic white one, told those guys it was going to be mine. Meanwhile, a man approached me, (worked for Mini) said he would take me to the expert. In the door he put me in Bryan Mixon's hands. The Z4 was for sale, not sold as I thought. Bryan's start to finish time (trade in & cash) out the door was 2 hours. OMG! BRYAN YOU ROCK! By the way Bryan, you still owe me a BMW hat :) More

Ben Allen was an absolute pleasure to work with on our recent European Delivery order. Ben was a true "car guy"- very knowledgable and helpful. He was friendly, and took the time to work with us to buil recent European Delivery order. Ben was a true "car guy"- very knowledgable and helpful. He was friendly, and took the time to work with us to build the exact car that we were looking for. This was by far, the best car-buying experience that I've ever had, and I will look forward to working with Ben in the future. Ben is highly recommended for a completely painless car-buying process. More

The best car buying experience I ever had. Mr. Mixon was courteous and professional. He left us speechless - not only did he answer all of our questions fully and completely he went to the next step to mak courteous and professional. He left us speechless - not only did he answer all of our questions fully and completely he went to the next step to make sure were were fully informed and satisfied with every part of our experience. Everyone we interacted with at the dealership was friendly and took the time to meet us and aks if there was anything they could do. Everyone should have the opportunity to buy a car from Bryan and the team at BMW of Annapolis! More

We arrived at the car dealer very early in the morning and Mr. Mixon came right to us to assist in our search for a new X3. While he greeted my husband and I with a very warm greeting, he was great at li and Mr. Mixon came right to us to assist in our search for a new X3. While he greeted my husband and I with a very warm greeting, he was great at listening to our desires. He asked all the right questions and answered all of my questions regarding the 2012 X3. He was very knowledgeable about the vehicle and it addressed all of the concerns I had. The dealership is very nice, clean and the beautiful cars really sell themselves! Mr. Mixon was patient with me and didn't rush me to make a decision. He was very polite and allowed me to walk around the lot and make a decision in my time! My overall experience at Annapolis BMW was very pleasant and fulfilling. I will definitely be returning in a few years to make another purchase! More

Had an issue with my seat warmer, unfortunately, the car was no longer under warranty. The service rep went far beyond, and convinced BMW to cover the costs of the material. I just had to pay for the serv was no longer under warranty. The service rep went far beyond, and convinced BMW to cover the costs of the material. I just had to pay for the service. It took several hours, so it was still several hundred $$, but much better than it would have been otherwise. Thank you Alan... More

Absolutely perfect customer service. This dealer presents exactly what buying a luxury vehicle should be, responsive, friendly, and fair. Dan Rykiel and Dave Mier are class acts, very honest, and get things exactly what buying a luxury vehicle should be, responsive, friendly, and fair. Dan Rykiel and Dave Mier are class acts, very honest, and get things done. We were on a time crunch because of an impending trip, they used an existing production number to get us our X5 in roughly two weeks. The negotiation was extremely honest and fair and these two were extremely responsive but never pushy. Honestly can say that they saved the brand for me because after another experience at a different BMW dealer, I was ready to just forget about BMW. So kudos to them and we will definitely go back to get our next vehicle from them in a three years. More

I recently purchased a very good condition BMW, C330Ci with 87,000 miles. I'm not new to exotic cars, not that a 330 is exactly exotic. However, I decided to have the car inspected, including the state with 87,000 miles. I'm not new to exotic cars, not that a 330 is exactly exotic. However, I decided to have the car inspected, including the state inspection, and an oil service done at BMW of Annapolis. I was not expecting any issues with the car, it had just passed a Virginia State inspection. I expected the dealership to have the experience, integrity, and common sense approach that a larger upscale market car dealership should have. Wrong! I could not have had a worse experience. I dropped the car off, nothing unusual here, except the rather cold and sterile environment of the service reception area. I put my key in an envelope and gave it to a rather disinterested person at the counter. No big deal, I figured it was the end of a long day as it was after 6:00PM when I dropped it off. The next day I get a call from the dealership representative. I was greeted by a guy whom was ill prepared and began by telling me, in a painful and difficult to extract the exact details kind of way, what was failing on the state inspection. I was told the front windshield needed replacement. I was a bit surprised by this. It did have one small stone chip on the passenger side, which was not even visible from the driver’s seat. Apparently the cracks radiating from that chip were slightly larger than the maximum 1/2” allowed by Maryland. All right, so I ask the rep, can I have it fixed, or do I have to change the windshield? He had no idea. Where can I get fixed? He has no idea? He then tells me their are other issues. He moves onto the brakes and he tells me my car needs a complete brake job. I ask what is failing as I had looked at the pads, the rears looked new and the fronts still had at least half the original pad left from my observation. I also told him the brake sensors had not tripped. He says the disks are below minimums? I say fine, how much to fix. He has no idea, puts me on hold for ten minutes and comes back with a price of $1400. I say what else, to which he says “oh, one of the rear shocks needs replacing as it is leaking”. Really, what else? He says the rear window has aftermarket tint that is just failing inspection and needs to come off. I ask any idea where I can get this done? He says no. Great, I’ll pick the car up and take care of repairing it. I ask him how long do I have to avoid having to get the car re-inspected. He says 30 days. I say great, I'll get on it and bring it back. Based on what he told me, I order two rear shocks, a set of rotors, pads, and brake sensors. I have the front windshield, replace and find a shop that removes the rear tint. Once I get the brake parts and shocks, I put the car up on my lift. Yes I have a lift, as I am a car enthusiast and use the lift to service my Ferrari, as well as other cars I own. I look over the brake components and wonder why I’m doing a brake job on a car that has excellent brakes. I check the rotors and find the rotors are not out of spec. I'm not happy about this, but I have the parts that I've paid for, and decide to do the brake job anyway. Perhaps, since my micrometer is not calibrated, maybe it is off a bit. But this is really splitting hairs. So be it, I do the brake job. Once I finish, I take the rotors and have them measured by a machine shop with a calibrated digital micrometer that reads out in millimeters and the results were as follows, these are the lowest numbers found - Front Minimum is - 23.4mm Actual of Front rotor #LF = 23.42 Actual of Front rotor #RF = 23.43 Rear Minimum is - 20.4mm Actual of Rear rotor #LR = 20.60mm Actual of Rear rotor #RR = 20.57mm Alright, I am now not very happy that these were failed. These are huge rotors for a small car and even though the rotors are near the manufactures limit, they did not fail and represented no danger of malfunctioning at the modest highway speeds you can operate a car in Maryland. I am not tracking the car. It would have been appropriate for the dealership to advice me of condition, but it was not appropriate for these to fail the state inspection when they were in speck. So, that leaves just the rear shocks. Well, while doing the brake job I checked the rear shocks. I guess BMW of Annapolis just figured they would rustle some extra business out of me, because there were no fluids leaking from either shock. This really infuriates me. The point of the Maryland inspection is to ensure the car is safe for the road, it is not supposed to return the car to "as new", or be an opportunity for the dealer to try to sell you some things you don’t need. The cars rear shocks were fine, performing properly, and the car was handling well on the road. So, I had a bone to pick with BMW of Annapolis on this. By the way, the exact wording for inspecting of rear shocks in the Maryland code is – Reject if “Severe leakage (not light dampness) is present”. Well that is pretty specific and certainly not the case with my 330Ci. There was no dampness or severe leakage. With everything on the inspection list that had failed now repaired or replaced, except the phony failure of the rear shocks, I scheduled with BMW of Annapolis to have my 330Ci re-inspected. I arrived back at the dealership and went over my concerns with the previous inspection, the fact that the rotors were in spec, the fact that I found no leaking fluid from the rear shocks, and the fact the dealer representative had no estimates for repair when he called me. I was told by the BMW rep that the inspector’s word is “God” and maybe he had wiped off the leaking oil from the shock, or maybe it all leaked out. Hum, you know, I’m an engineer and have worked on cars all my life. That is about the stupidest statement I've ever herd from a car repair facility. Or maybe his "God" healed it when he touched it. Anyway, it leaves me feeling the dealership is pushing the envelope and trying to capture extra work when they clearly knew no such work was required. This is deceptive and dishonest and I told him so. He said, how can I regain your business and trust. I said just inspect the car for the repairs, and if the inspector (God) still felt the shocks had an issue, please have him come get me and show me the problem. I will wait on the car. In about a half hour the rep came to me and said that the car would need to have a complete new inspection because I had gone over 1000 miles since they did the inspection. Yes, it was over by 400 miles. I’m dumbfounded. He tells me they have to charge me for another inspection, and that they need the car for three to four hours. At this point, I’ve had it with BMW of Annapolis and ask for my keys and leave. What really makes me mad is I asked them when I picked the car up on the fist visit how long I had to do the repairs. They told me 30 days, but never mentioned the 1000 miles. All right, I know the intention of the law, but the inspection was just done less than three weeks ago and was only 400 miles over. If they had half a brain, they could have done the re-inspection, quickly, without even mentioning this issue and not charged me. That’s if they had any concerns for keeping me as a customer. Obviously they don’t. I guess they really needed the sixty five bucks, or was it they did not want to deal with the issue of the shocks? I had the car inspected at another shop, and no surprise; they found no issue with the car or the rear shocks. I ask the shop, are you sure the rear shocks are not leaking? He said not at all, and even quoted the state standard, "no severe leaks". I'm surprised he knew that. What really infuriates me is not so much that I just did a brake job that I could have put off until the weather was a bit nicer, it's that BMW of Annapolis chose to try to use a state inspection to extort some business out of me. This is more than dishonest, it is immoral, and illegal. I intend to pursue this, to report this, and to tell everyone that is remotely interested to avoid this dishonest dealer. If anyone doubts the validity of my clams in this matter, the rotors, pads, and rear shocks are available for inspection. Why do dealerships have to be dishonest, when if they where honest, they would get more than enough honest work? If you know BMWs, you know they need plenty of legitimate repairs. Ultimate my butt! Incidentally, I'm not sure why BMW of Annapolis needs three to four hours to do a state inspection. Every other shop I called said around an hour. On Maryland's web page they say it should take no more than 1 1/2 hours. Draw your own conclusions. I'm thinking you need time to go on treasure hunts. Avoid BMW of Annapolis, especially the service department, or proceed at your wallets peril. You've been warned. There is a reason they are rated last of the five BMW dealers in my area by DealerRater. More