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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
1,296 Reviews
Call Dealership (410) 349-9312
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31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,296 reviews

September 23, 2023

They took care of a significant maintenance issue while I waited. The facility was comfortable and well equipped with snacks and drinks. Very professional and positive staff. More

by StevenRSchuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane and Dante
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Sep 26, 2023 -

BMW of Annapolis responded

Thank you for the Five-Star review and for choosing BMW of Annapolis. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 21, 2023

The shop took good care of my car. That's greatly appreciated. My 2002 3 series came in for a sizable issue and they did a full diagnosis. Service manager Bob was kind enough to call More

by drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob svc mgr,
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Sep 24, 2023 -

BMW of Annapolis responded

Thank you for choosing BMW of Annapolis! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 17, 2023

We would have preferred knowing @ our last oil change (mid-July) that the brake sensor may light up 5 weeks later. Live 1.5 hrs from dealer. More

by brobby05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Sep 25, 2023 -

BMW of Annapolis responded

Thank you for your feedback. I'm sorry to hear you are dissatisfied with our service. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer Service Manager efischer@mybmwannapolis.com (410) 349-2599

September 14, 2023

Very knowledgeable and very efficient and very accessible is why I choose to purchase my vehicle there More

by Beltiron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Allen
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Sep 17, 2023 -

BMW of Annapolis responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 14, 2023

Great service department. Robert was extremely helpful and informative throughout the entire process. Although they were busy they still got my vehicle in and serviced. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Sep 22, 2023 -

BMW of Annapolis responded

Thank you for acknowledging Robert! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

September 11, 2023

Knowledgeable, Professional, Friendly and On-time with Appointment. I did not have to wait for service once I arrived at the dealership. More

by carloswilliams2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Tomasko
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Sep 21, 2023 -

BMW of Annapolis responded

We are pleased to hear that you found our staff to be knowledgeable, professional, friendly, and on-time with your appointment. We appreciate your business and the Five-Star review!

September 11, 2023

Great customer service and very clean facility. I had a scheduled appointment and they took me on time! More

by rudyspruill60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Sep 19, 2023 -

BMW of Annapolis responded

Thank you for the Five-Star review and for choosing BMW of Annapolis. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 08, 2023

Prompt and professional services. The whole team was very courteous and helpful. I will definitely recommend this dealership More

by Narcisse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Shapiro
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Sep 09, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 06, 2023

The service department is very efficient and friendly. The technician diagnosed my car quick and was direct on the needed repairs. More

by deg0022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and Jane
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Sep 09, 2023 -

BMW of Annapolis responded

BMW of Annapolis appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

September 06, 2023

In my last 30 years of buying cars, they are the best and honest dealer. Financing was so simple. Five stars to all. More

by Narcisse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason and Alexis
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