BMW of Annapolis

Service advisor failed to communicate even though he had my cell phone, and email. Multiple calls to service department went unanswered, tried text chat and they never called back. Very very poor experien my cell phone, and email. Multiple calls to service department went unanswered, tried text chat and they never called back. Very very poor experience. More

The sales team was great and there was no pressure from anyone to make a purchase. anyone to make a purchase. More

Very helpful. Not pushy. Moved things along at my pace. Good follow through after the sale. A great experience! Not pushy. Moved things along at my pace. Good follow through after the sale. A great experience! More

Living in DC, I no longer had a need for my car and was looking for a place to sell it. I found BMW of Annapolis online and the selling process and overall experience with Richard and AJ was top-notch. I'm looking for a place to sell it. I found BMW of Annapolis online and the selling process and overall experience with Richard and AJ was top-notch. I'm thankful for how easy they made the transaction and will recommend all friends and family to go there going forward! More

Always great service! Very pleased with the quality of attention received especially compared with other dealers in the region Very pleased with the quality of attention received especially compared with other dealers in the region More

Excellent customer service, professional and friendly. Handled numerous issues with my personal vehicle while keeping me informed every step of the way. If you are in need of any automotive assistance I h Handled numerous issues with my personal vehicle while keeping me informed every step of the way. If you are in need of any automotive assistance I highly recommend this dealership! More

They do Quality work. Their Customer focused staff are helpful and straight talkers. The location is Convenient. Their service has been Consistent over five years plus. Their Customer focused staff are helpful and straight talkers. The location is Convenient. Their service has been Consistent over five years plus. More

Customer service Oriented team from their management to their customer service representatives who got my service done right. their customer service representatives who got my service done right. More

I had a great experience buying my new vehicle, everything was explained in great detail, I already knew what vehicle I wanted and most of the options that made everything move alone in a timely ma everything was explained in great detail, I already knew what vehicle I wanted and most of the options that made everything move alone in a timely manner. More

Revised 2-14-23 After a few hiccups with my sales lady, Richard Saah took over and addressed my concerns. This makes me feel better about doing business with this dealership, knowing that the managem lady, Richard Saah took over and addressed my concerns. This makes me feel better about doing business with this dealership, knowing that the management team will go above and beyond to ensure you are happy with your purchase. I am not from Maryland, so the truck was delivered. When I received the car, there were a few issues that I wanted to be resolved quickly. Richard had me take my vehicle to a local BMW dealership and had them address all of my concerns without any cost to me. That to me is the customer experience I expect when purchasing any product. It's what separates great companies from good companies. Thank you Richard for jumping in and taking care of us. More