BMW of Annapolis

Annapolis BMW Poor Follow Up In early October 2014, I received a BMW notification (recall) on the airbag for our 2005 BMW 325i. I called the Annapolis, MD BMW dealership, on Octo In early October 2014, I received a BMW notification (recall) on the airbag for our 2005 BMW 325i. I called the Annapolis, MD BMW dealership, on October 16, 2014 and inquired when I could bring the vehicle in for the recall installation. I was told, at that time, there was a shortage of replacement airbags and I would be put on a customer list and would be called when the parts were available. I had not heard back from BMW by January 5, 2015, a little over three months, so I called the Annapolis dealership and inquired....Antonette Frazier, who I talked to back on October 16, was not available, but the telephone representative told me Antonette was not longer handling this recall, but now Jenny was working the issue. The BMW representative said she would have Jenny call me the same day. No call back from Jenny the same day or into the following day, so I called the BMW dealership again. this time Jenny was available and when she checked their records.....shazam....there was only one other customer ahead of me....imagine that. When I asked Jenny why she had not called the previous day, she indicated she had no messages or their computer system might not be working properly. Jenny told me that if the parts were available, I should be called back for the installation sometime next week. I will follow up with more information after next week and provide feedback on my "experience" at the Annapolis BMW dealership. More

Purchased a new x1 I thought it was going to be a pleasurable experience after get my car serviced. I inquired about purchasing a new vehicle or even a used 335xi manua I thought it was going to be a pleasurable experience after get my car serviced. I inquired about purchasing a new vehicle or even a used 335xi manual and was told they stopped making them and no longer had any used in inventory... however, I went against my better judgment and considered a crossover and felt pressure because the salesman stated my 330 xi needed a lot of maintenance and would probably lose even more value if I went home to think about it!!!!!...I was made a few promises regarding my new purchase and they never followed through with those promises !!!!! ...NO LONGER HAPPY WITH THIS PURCHASE !!!! C. Smith More

Top-notch Sales and Service I have bought several BMWs from BMW of Annapolis and have always received top-notch sales and service working with Dan Rykiel (Sales Associate) and Da I have bought several BMWs from BMW of Annapolis and have always received top-notch sales and service working with Dan Rykiel (Sales Associate) and Dave Miers (General Manager). Both gentlemen are friendly, personable, and go out of their way to ensure I receive a fair and competitive deal. Kudos to Dan and Dave and the entire BMW-Annapolis Sales and Service Team. Highly recommended! More

Purchasing of 2012 Audi A6 I contacted this dealership about an Audi A6 they had in stock, I was contacted back by Arnita Wilson who was very polite and asked when when I could I contacted this dealership about an Audi A6 they had in stock, I was contacted back by Arnita Wilson who was very polite and asked when when I could stop thru. She was very professional, did not pressure me at all, showed me the vehicle. She also seemed to want me to get a good deal also. I highly recommend this dealership and their star sales person Arnita Wilson! More

I bought a 2015 X3 Early in this shopping experience I twice attempted to call the dealership for info. This was 2x on two separate days during normal daytime hours. Nob Early in this shopping experience I twice attempted to call the dealership for info. This was 2x on two separate days during normal daytime hours. Nobody answered the main phone line. Well call me determined ( and the fact I live within walking distance) I drove down to the dealership. I was met by a salesman that will remain unnamed. He was very helpful in answering questions. I told him I was interested in an x3 but I didn't care for the trouble I had getting someone on the phone. He apologized and said he didn't know what happened there but "here's my card" it has both my direct phone number and even my cell number on it. He said he would be happy with helping make a purchase. Well, within days I had another question and called the salesman. No answer. I left a msg. No response. Next day I called his cell phone. Guess what, no answer and no response from the message I left. I tell you it's been a month. He never did call me back. Lol. Now, I am the owner of a small business. These are tougher times. I only know to treat my customers like gold. There is other companies they can go to. So I take it personal when I receive such crusty service. I want to speak to managers or owners and let them know about the terrible service. I drove back to the dealer, ( hey, I said I was determined) and insisted on speaking to a manager. The manager was lovely and acted like he was as concerned as me about the whole phone thing. He hooked me up with a different salesman. Dan Rykiel. Dan gave me his card with direct number and cell phone also. Guess what? Dan actually answers his phones. Or the time or two I had to leave a message, he got back to me quick. I was satisfied enough, I purchased my 2015 X3 off Dan and enjoyed dealing with him. More

Great car buying ecpsrience! We bought a used truck here and was the best car buying experience I have ever had. Out sales man Ben Allen was top notch. His knowledge of our vehicl We bought a used truck here and was the best car buying experience I have ever had. Out sales man Ben Allen was top notch. His knowledge of our vehicle and all it had to offer made us feel confident and comfortable. Melissa Link in financing was great too. She was able to set us up with an even lower Apr than our credit union had to offer. Over all we got a great new ride at a great price and it truly was a pleasure doing buisness here. More

My review I knew the car I wanted and Dan Rykiel was low pressure and just a positive person. Dan was also extremely knowledgeable and professional. I would rec I knew the car I wanted and Dan Rykiel was low pressure and just a positive person. Dan was also extremely knowledgeable and professional. I would recommend him to anyone wanting a positive experience with purchasing a new car. More

Poor Customer Serivce In the past month and a half I have taken both our BMW's, a 2005 & a 2013, to the Annapolis BMW dealership for service. Both of the experiences were In the past month and a half I have taken both our BMW's, a 2005 & a 2013, to the Annapolis BMW dealership for service. Both of the experiences were poor. When I purchased the 2013 BMW I was told by the new Sales Manager, that the service department issues were being resolved, as I had communicated the customer reviews for Annapolis BMW were not complimentary at all. I noted that the Annapolis BMW dealership appears to combing the new car sales with the service department and you tend to get a better review for the Sales, whereas the Service Dept is included in the positive comments when in fact, that is not the case. I was the first one in line on a Friday morning at 7:00AM, but the doors opened at 7:00AM so the lone customer service rep was by himself, the computer was not turned on and when I asked if I had to wait more than an hour, I would need a loner....at the time he 'said nothing. When the hour passed, I asked for the loner, but guess what the loaners had snow on them and there was no one else at the dealership to clear the snow off a loaner...poor planning prevents poor performance. When it came time to pay my bill, the cashier was just walking into the dealership and I had to wait until she turned on her computer....oh, the car could not be washed, because there were no employees available, there had been a coexistent snow, all the roads were clear, but it appears BMW has no contingency planning in place... Only a month later I made my first service appointment for my 2013 BMW 328i, when I called to make the appt, the representative asked if I purchased the car at BMW Annapolis, I said yes, but she could only find a record of the 2005 BMW. After a few minutes the 2013 BMW was magically found. After making the service appt the BMW rep asked if I would like an email verification, I say yes, and within minutes I received my email for my BMW 525i service. When I did show up at the Service dept, there was a service call that required a computer download that would take up to two hours. I asked about how long the regular service would last and was told about an hour. I indicated again, if the service ran over an hour, I would need a loaner...the hour passed and when I requested a loaner, guess what, the same rep told me there were no loaners available.....even though I had asked about a loaner when we first sat down. The service was completed, the rep made no further mention of the computer download and I walked away late for my appointment and this type of activity just keeps happening at BMW of Annapolis. I met with the Service Manager today and had a face to face talk.....I advised him of my experiences and although he was attentive and understanding, according to him, it is just what happens from time to time. Four years ago I purchased a Lexus from the Lexus dealership across the street, Route 50, and difference in the Service departments is like night and day....there is no comparison, the Lexus folks have Customer Service down to a science....BMW of Annapolis, you need to model what is taking place at Lexus across the street! I was reluctant to purchase my 2013 BMW at Annapolis, but the new Sales Manager, who told me had moved from the Lexus dealership across the street, that the BMW Service Dept was on the rise and things would change shortly......that has not been the case in my experiences.... More

I f you are even considering buying or leasing a BMW, I would highly recommend Brad!! He made the entire shopping experience effortless and anticipated all of my concerns and questions. If you visit BMW A would highly recommend Brad!! He made the entire shopping experience effortless and anticipated all of my concerns and questions. If you visit BMW Annapolis ask for Brad. You will be glad you did! He can be reached at 410-349-2135 Good Luck Brad! Dr. Kim More

I've purchased a few cars in my day and have been to more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in th more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in the typical slimy car dealer way. These guys were classy, professional, honest and offered a no pressure sales approach. I worked with Bing Chen and I would definitely recommend you ask for him by name. He was great and even obliged when I asked to take the prospective purchase to Autozone to pull the codes so I could get the warm and fuzzy on my used car purchase. I was there late when I was ready to close the deal, so to make sure I went home that night with the new ride they gave me dealer tags until they could provide me with MD temp tags. When I came back they had the tags ready, washed the car again (it had snowed since) and even topped off the tank with gas. Don't get me wrong, these guys are in the business of selling cars but your experience is almost as important as your business so they do their best to make sure it's a positive one. If you are in the market for a car, check these guys out and ask for Bing, I'd be surprised if you were disappointed. (This review applies to my experience with the sales department only, I've had no experience with the service department and thus can not comment.) More