BMW of Annapolis

Poor Customer Serivce In the past month and a half I have taken both our BMW's, a 2005 & a 2013, to the Annapolis BMW dealership for service. Both of the experiences were In the past month and a half I have taken both our BMW's, a 2005 & a 2013, to the Annapolis BMW dealership for service. Both of the experiences were poor. When I purchased the 2013 BMW I was told by the new Sales Manager, that the service department issues were being resolved, as I had communicated the customer reviews for Annapolis BMW were not complimentary at all. I noted that the Annapolis BMW dealership appears to combing the new car sales with the service department and you tend to get a better review for the Sales, whereas the Service Dept is included in the positive comments when in fact, that is not the case. I was the first one in line on a Friday morning at 7:00AM, but the doors opened at 7:00AM so the lone customer service rep was by himself, the computer was not turned on and when I asked if I had to wait more than an hour, I would need a loner....at the time he 'said nothing. When the hour passed, I asked for the loner, but guess what the loaners had snow on them and there was no one else at the dealership to clear the snow off a loaner...poor planning prevents poor performance. When it came time to pay my bill, the cashier was just walking into the dealership and I had to wait until she turned on her computer....oh, the car could not be washed, because there were no employees available, there had been a coexistent snow, all the roads were clear, but it appears BMW has no contingency planning in place... Only a month later I made my first service appointment for my 2013 BMW 328i, when I called to make the appt, the representative asked if I purchased the car at BMW Annapolis, I said yes, but she could only find a record of the 2005 BMW. After a few minutes the 2013 BMW was magically found. After making the service appt the BMW rep asked if I would like an email verification, I say yes, and within minutes I received my email for my BMW 525i service. When I did show up at the Service dept, there was a service call that required a computer download that would take up to two hours. I asked about how long the regular service would last and was told about an hour. I indicated again, if the service ran over an hour, I would need a loaner...the hour passed and when I requested a loaner, guess what, the same rep told me there were no loaners available.....even though I had asked about a loaner when we first sat down. The service was completed, the rep made no further mention of the computer download and I walked away late for my appointment and this type of activity just keeps happening at BMW of Annapolis. I met with the Service Manager today and had a face to face talk.....I advised him of my experiences and although he was attentive and understanding, according to him, it is just what happens from time to time. Four years ago I purchased a Lexus from the Lexus dealership across the street, Route 50, and difference in the Service departments is like night and day....there is no comparison, the Lexus folks have Customer Service down to a science....BMW of Annapolis, you need to model what is taking place at Lexus across the street! I was reluctant to purchase my 2013 BMW at Annapolis, but the new Sales Manager, who told me had moved from the Lexus dealership across the street, that the BMW Service Dept was on the rise and things would change shortly......that has not been the case in my experiences.... More

I f you are even considering buying or leasing a BMW, I would highly recommend Brad!! He made the entire shopping experience effortless and anticipated all of my concerns and questions. If you visit BMW A would highly recommend Brad!! He made the entire shopping experience effortless and anticipated all of my concerns and questions. If you visit BMW Annapolis ask for Brad. You will be glad you did! He can be reached at 410-349-2135 Good Luck Brad! Dr. Kim More

I've purchased a few cars in my day and have been to more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in th more than a few dealerships and this was by far one of the best experiences I've had buying a car. They were very helpful and friendly and not in the typical slimy car dealer way. These guys were classy, professional, honest and offered a no pressure sales approach. I worked with Bing Chen and I would definitely recommend you ask for him by name. He was great and even obliged when I asked to take the prospective purchase to Autozone to pull the codes so I could get the warm and fuzzy on my used car purchase. I was there late when I was ready to close the deal, so to make sure I went home that night with the new ride they gave me dealer tags until they could provide me with MD temp tags. When I came back they had the tags ready, washed the car again (it had snowed since) and even topped off the tank with gas. Don't get me wrong, these guys are in the business of selling cars but your experience is almost as important as your business so they do their best to make sure it's a positive one. If you are in the market for a car, check these guys out and ask for Bing, I'd be surprised if you were disappointed. (This review applies to my experience with the sales department only, I've had no experience with the service department and thus can not comment.) More

Dan Rykiel made the experience of buying my used X5 a pleasure. He is honest, professional and a pleasure to work with. I would recommend that anyone interested in purchasing a BMW contact this salesman pleasure. He is honest, professional and a pleasure to work with. I would recommend that anyone interested in purchasing a BMW contact this salesman. More

They got me a great deal and went over the car throughly. Nicole got the deal and financing done. My salesman Tom showed us everything about the car. This mini dealer is awesome! Nicole got the deal and financing done. My salesman Tom showed us everything about the car. This mini dealer is awesome! More

I came in this past Saturday with my wife and I was interested in the white 2013 BMW 128i. Although we were not able to make a deal this weekend, I appreciate the great customer service that was provi interested in the white 2013 BMW 128i. Although we were not able to make a deal this weekend, I appreciate the great customer service that was provided by you and the other salespeople. I I felt very comfortable at your dealership. You and the other salespeople were also very accommodating, patient and were not pushy during my visit. More

Dealer serviced my oil change, 2 wks later, car smoking and certified bmw local mechanic who didn't know who serviced my car last showed me that I had 16 quarts of oil in my car because whoever serviced it and certified bmw local mechanic who didn't know who serviced my car last showed me that I had 16 quarts of oil in my car because whoever serviced it last didn't change the oil, they just added more. Oil overage blew gaskets and more, had to pay over 900 to fix. Told the dealer they should know and dealer told me it was the auto shop agains mine and good luck proving it. This was from manager James. WOW wasn't even asking for them to give me anything, thought they would want to know something like this. guess not. More

The BMW deal we were in was not a good one from another BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy a BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy at this dealer again! More

Purchasing a vehicle from BMW of Annapolis exceeded my expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satis expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satisfied with and found competitive with even private owner price 3) We reached an price agreement with less than an hour spent negotiating back and forth 4) Their sales representative, Bing Chen, is the best! He was beyond accommodating and efficiently facilitated (in a personable way) the purchase of the vehicle After weeks of searching for my vehicle on truecar.com, cars.com, autotrader.com, etc. I found the car that met all of my criteria at BMW of Annapolis. After inquiring about the availability of the vehicle, Bing Chen contacted me that same day to follow up. 24 hours later I was driving off the lot completely satisfied with my car purchasing experience. Being a resident of Virginia, I appreciated that Bing was able to facilitate most of the details and paperwork needed for the purchase of the vehicle over the phone and via e-mail. I spent less than an hour at the dealer doing the final paperwork. The car was waiting for me all detailed and gassed up. Even though it was not a BMW, Bing having experience and knowledge about other makes, still made sure to spend the time to point out all the vehicle's features before I left. I cannot write this review without also mentioning that Bing was so accommodating, he even picked me up from the metro the day I came to pick up the vehicle. This was at his suggestion. How is that for service? If you are reading this review and considering purchasing a vehicle, do so from Bing at BMW of Annapolis. More

We were extremely disappointed with the customer service We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees and a receptionist but we were NEVER acknowledged. As potential purchasers of a 5 series, we could not be more deterred from giving any business to this location. I hope Management will take this as an opportunity to reinforce the importance of customer service with the staff. A simple "Hello" , a smile, or a head nod would have sufficed. A " May I help you?", may have resulted in a sales agreement. More