BMW of Annapolis

Jeremy was very professional and took the opportunity to explain everything that they were going to do. Answered all of my concerns..Make sure I was okay while waiting.. explain everything that they were going to do. Answered all of my concerns..Make sure I was okay while waiting.. More

Best customer service I’ve received at a BMW Service Ctr to date (I’ve been to 6 in total). They recommended service that needed to occur and service that could wait and put no pressure on my decision. They to date (I’ve been to 6 in total). They recommended service that needed to occur and service that could wait and put no pressure on my decision. They provided a comfortable place for me to plug in, log on and work while my vehicle was being serviced. Super friendly customer service. My new go to location even the the Alexandra, VA service center is more convenient. More

Great service but they didn’t care if I have a way to get around even though my car was towed to them and they have it for over a week around even though my car was towed to them and they have it for over a week More

Poor communication, lack of knowledge of what was needed, our vehicle was returned Nasty/dirty our vehicle was returned Nasty/dirty More

I recently had the pleasure of visiting BMW of Annapolis for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From th for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From the moment I arrived, Justin made the entire process seamless and stress-free. He was incredibly knowledgeable, explaining the details of the service needed for my vehicle in a way that was easy to understand. He took the time to listen to my concerns and ensured that I felt confident that my BMW was in good hands. Justin Phipps went above and beyond, making sure I was comfortable and informed every step of the way. It’s clear that he genuinely cares about his clients and wants to provide the best possible experience. I highly recommend Justin and the team at BMW of Annapolis for any of your service needs! More

I would give this bmw service shop a 5 stars, because of their kindness, patience, towards the customers. And also, they make you feel welcome! their kindness, patience, towards the customers. And also, they make you feel welcome! More

Excellent work . Reasonable time. Very honest. Very courteous.and professional. I’m very satisfied. Will come back. Reasonable time. Very honest. Very courteous.and professional. I’m very satisfied. Will come back. More

Sean P Service Advisor and Christian the service Tech were both AMAZING! Great customer service by Sean and thorough check of f my from Christian. were both AMAZING! Great customer service by Sean and thorough check of f my from Christian. More

Everyone at the dealership was courteous and professional. Our sales person, Mamadou, listened to our likes and dislikes, and had us drive several vehicles. Since our purchase, he has called to professional. Our sales person, Mamadou, listened to our likes and dislikes, and had us drive several vehicles. Since our purchase, he has called to make sure we are satisfied and encouraged me to come in to talk to the BMW of Annapolis “genius” to go over some of the “not so obvious features”, which was helpful. More

Service team was kind and professional. Since I was not eligible for Valet Service, I received a nice Loaner car. Thank you Since I was not eligible for Valet Service, I received a nice Loaner car. Thank you More