BMW of Annapolis

They need better customer service. I’ve never gone into a service area that would not give me eye contact and tell me somebody will get with me or turn me down for service they schedul I’ve never gone into a service area that would not give me eye contact and tell me somebody will get with me or turn me down for service they scheduled. Have to go through managers to get things worked out. Customer service must be worked on!!! More

Perfect customer service today! Dontae was very helpful! He organized my service visit today and arranged an appointment to resolve a recall. Dante is great! Dontae was very helpful! He organized my service visit today and arranged an appointment to resolve a recall. Dante is great! More

They do not stand behind their used vehicles. The put the onus and responsibility on the customer and, with the very limited warranty they provide, little recourse when something goes wrong. The put the onus and responsibility on the customer and, with the very limited warranty they provide, little recourse when something goes wrong. One would think when you are buying a four year old car that goes through a 'rigorous' inspection, they'd catch all issues. But when I got in to test drive, the battery light was on. Between the Car Fax and inspecting the battery (they refused to give me the stamped date on the battery), there was no proof the battery had been replaced. I told them that after four years, the battery was probably failing. I am not buying a 25K car to get it home and have to hassle with a battery. Their response is unbelievable to myself, as well as others I have relayed the story. They said you can have the negotiated agreement *or* a new battery. I walked away and they did not try to make it right. My family had a similar story with them in the past, but I ignored it because I thought it was a one-off. Let's be clear - the battery light would indicate that either there is a charging issue with the car or the battery has an issue. The car had only been on the lot for three weeks or less. This was after some painful discussions on getting a negotiated deal. More

Jane is a wonderful service provider. She is attentive and always professional. I enjoy working with her directly. She is attentive and always professional. I enjoy working with her directly. More

Excellent customer focus. I will definitely do business with Annapolis BMW again. Strongly recommend the team. I will definitely do business with Annapolis BMW again. Strongly recommend the team. More

Andy Alexis was funny and straight forward. I had a good experience overall. I appreciate the effeciency. I had a good experience overall. I appreciate the effeciency. More

I have been using the BMW Annapolis Service group for several years and have always found them to be very accomodating and their service reps very knowledgeable. Their review sent electronically before c several years and have always found them to be very accomodating and their service reps very knowledgeable. Their review sent electronically before committing to service is especially appreciated and the mechanical expertise in repairs top notch. More

BMW of Annapolis offers exceptional service for my X7. From the moment I arrived, the staff was friendly and attentive, making sure my needs were prioritized From the moment I arrived, the staff was friendly and attentive, making sure my needs were prioritized More

Thank you Dontae for keeping me updated on the status of my X3. Your friendly and efficient service is greatly appreciated. Debby Skipp my X3. Your friendly and efficient service is greatly appreciated. Debby Skipp More

From the moment we entered the dealership, we were treated with respect and no hard salesmanship. Diane Z and the team provided a truly wonderful experience. treated with respect and no hard salesmanship. Diane Z and the team provided a truly wonderful experience. More