BMW of Annapolis

BMW Annapolis Review Bing Chen was awesome to work with in our purchase of a 2014 328d. His sales delivery was well balanced with a thorough explanation of the car, howeve Bing Chen was awesome to work with in our purchase of a 2014 328d. His sales delivery was well balanced with a thorough explanation of the car, however did not inundate us with more than what we needed. The experience was everything that you hope carbuying should be, a relaxed atmosphere, but an appropriate focus on the customer experience. David Chapelle was boss with the financing processes, would highly recommend. Thank you Bing. David and BMW of Annapolis, we will be back! More

great experience awesome team bin chen..amazing guy, i definitely recommended this guy easy, fast and great service,, second car from them and not complaints at all awesome team bin chen..amazing guy, i definitely recommended this guy easy, fast and great service,, second car from them and not complaints at all More

Excellent Very courteous sales staff -- I really got the feeling they wanted me to be satisfied with my purchase Would definitely purchase another vehicle fro Very courteous sales staff -- I really got the feeling they wanted me to be satisfied with my purchase Would definitely purchase another vehicle from them in future More

Excellent customer service and outstanding sales agent Best car buying experience that i ever had. Sales Agent Bing Chen got me what i was looking for. everyone was very friendly, professional and respectf Best car buying experience that i ever had. Sales Agent Bing Chen got me what i was looking for. everyone was very friendly, professional and respectful. Bing's straight forwardness and genuine personality was a surprising change to my car buying experience. honesty in the car business is something that i haven't seen that often and he offered that. i recommend anyone who wants a good car buying experience to go to him, he will take care of you and make sure you get what you are looking for. He was in no hurry to seal a deal and get you "right with the numbers for the purchase" we drove a few vehicles until i was sure that i found what i was looking for, he then proceeded to stay after the place closed to show me everything new about the vehicle even when his pregnant wife was waiting for him at home, you don't find that kind of caring and genuine personality in a lot of places and it was heartwarming to see. I recommend BMW of annapolis and his stuff for an excellent job!. More

Outstanding Car buying experience My sales person was Bing and I worked with the sales manager. Everybody was very professional. They were straight forward with me and we were able to My sales person was Bing and I worked with the sales manager. Everybody was very professional. They were straight forward with me and we were able to make a deal within an hour. I was out of the dealership within 2hours. This includes talking to the sales person, trading my old car and finish all the paper work and drive home new car. More

X5 proved not quite right for us, but I want to say that over several days our shopping experience at BMW of Annapolis was first rate. Very pleasant greetings from everyone we met and spec I want to say that over several days our shopping experience at BMW of Annapolis was first rate. Very pleasant greetings from everyone we met and special thanks to our CA, Dan Rykiel, who is without a doubt one of the most pleasant, professional and knowledge folks I've had the pleasure to work with shopping for a new car. We chose another familiar route and stuck close to our roots for our next purchase, but if a BMW was in our future (and it was very close) Dan would have had the sale. No doubt the time will come to reconsider another BMW and Dan will be the first person I'll call. I highly recommend those considering a BMW to contact him as well. More

Calming experience even with a warning light! Love our X3 and have had only great experiences with it, however, when I saw a warning light displayed, I freaked out because my schedule was jammed a Love our X3 and have had only great experiences with it, however, when I saw a warning light displayed, I freaked out because my schedule was jammed and I had only one available day to get it fixed. The receptionist was very understanding when I called at 7am, begging for an appointment. She worked me in to their schedule. I was pretty tense when I arrived because I needed to get the car fixed. Jane welcomed me when I walked in. Her knowledge and confidence put me at ease. She understood my week's demanding schedule and that my distance from home-to-dealer was too great to make a couple of trips this week. She kept me updated and, voila, I was able to drive home with a perfectly working car. Thank you Jane and BMW Annapolis Service Team. Job well done! More

Exceptional, professional service Whether it's just to get the car washed after a long trip, or bringing it in for service, customer representative, Jane King, makes certain to keep yo Whether it's just to get the car washed after a long trip, or bringing it in for service, customer representative, Jane King, makes certain to keep you apprised of the status and cheerfully attends to the task. Even though the message on the dashboard did not appear again, Jane made certain to check out the status and did find that it was due for repair. It is a pleasure to deal with customer service representatives who are kind, professional, knowledgable, and cheerful. Thank you, Jane. Chris Spain More

Excellent commitment to customer satisfaction I ordered a BMW X5 several months ago. A month after the delivery, my son noticed an inch long cut on the back right side of the leather drive seat. N I ordered a BMW X5 several months ago. A month after the delivery, my son noticed an inch long cut on the back right side of the leather drive seat. Needless to say, I was very upset. I contacted Annapolis BMW. They arranged repairs twice. I was not happy with the results. They eventually replace my entire drive seat. I am very happy. I thank Mr. Bezanson and Arnita for going out of their way to resolve the issue to customer's satisfaction. They say it, but few actually do it under such circumstances. More

Great Dealership My experience with BMW Annapolis, MD, particularly with Client Advisor Dan Rykiel and General Sales Manager David J. Mier was absolutely the BEST! Fro My experience with BMW Annapolis, MD, particularly with Client Advisor Dan Rykiel and General Sales Manager David J. Mier was absolutely the BEST! From the price to the customer service, everything exceeded my expectations. Both Dan and Dave made the entire process enjoyable and more important with honesty and integrity. My experience convinced my wife to purchase her BMW from Dan and Dave. Our combined purchase is testament that BMW Annapolis is the place to go. This was the most positive experience in purchasing a car. I highly recommend BMW Annapolis. More