BMW of Annapolis

Hunter Lappen is awesome Working with Hunter Lappen made car buying a pleasable experience. If you are looking to buy a car, go see Hunter Lappen. He's great. Working with Hunter Lappen made car buying a pleasable experience. If you are looking to buy a car, go see Hunter Lappen. He's great. More

Awesome Experience I highly recommend Annapolis BMW. Dan Bailey, from sales is excellent. He listened and took all the time I needed. I appreciated the follow up by phon I highly recommend Annapolis BMW. Dan Bailey, from sales is excellent. He listened and took all the time I needed. I appreciated the follow up by phone and email to make sure I was satisfied with my car and the whole buying experience. Definitely ask for Dan! More

Buying a new or used car at BMW Annapolis is a pleasure Buying a car is typically a stressful event. However, buying a used or new car at BMW Annapolis relieves that stress. I have purchased multiple cars Buying a car is typically a stressful event. However, buying a used or new car at BMW Annapolis relieves that stress. I have purchased multiple cars from them both new and used and the entire process each time has been enjoyable.. Richard Saah is a pleasure to work with. He is very professional and knows the business. He made it a painless process. He is responsive and has an eye for details. Steve Daly is always there for us before and after the sale as well to help us maintain and keep are cars running at their best. The entire team goes above and beyond with customer service and I would highly recommend to my friends and family BMW of Annapolis for all their car buying need. More

Tom Hamel is phenomenal smooth easy going professional! Best car buying experience ever! Tom Hamel was exceptional. He understood my needs and made the whole process fun easy and actually educational. I fee Best car buying experience ever! Tom Hamel was exceptional. He understood my needs and made the whole process fun easy and actually educational. I feel like a more informed consumer after meeting with Tom. Tom is focused on making it about the customer. It's not just about a transaction but about building a relationship. Tom personifies that. Five Stars! More

long distance purchase purchased this car all by phone and email. had shipped to Kansas. They were extremely helpful in making the process go smoothly. I would recommend the purchased this car all by phone and email. had shipped to Kansas. They were extremely helpful in making the process go smoothly. I would recommend them More

Excellent service This is my second car I bought from BMW of Annapolis. I was impressed by the professionalism and friendly approach of the whole team especially my rep This is my second car I bought from BMW of Annapolis. I was impressed by the professionalism and friendly approach of the whole team especially my representative, Ben Allen. He walked me through the inventory and handled my trade in and I was able to get out there in less than three hours with my new car. Excellent!! More

Fantastic Mini service. Great customer service. Service light came on. Was advised that the first scheduled opening was two days later. But come in we will see what we can do. They worked me in. Service light came on. Was advised that the first scheduled opening was two days later. But come in we will see what we can do. They worked me in. Great customer and mechanical service. More

DON'T GO HERE, WASTE OF MONEY I just wanted to state that I am not pleased with the service I have received from this dealer. My BMW has been in 2 times to get an issue with the br I just wanted to state that I am not pleased with the service I have received from this dealer. My BMW has been in 2 times to get an issue with the brake lights fixed, both times all they've done is replaced the brake light, charged me for it, and then the issue comes right back on literally the second I leave. I have told them replacing the brake light bulb over and over like this is not going to fix the issue and that there is something else that needs to be done, and they continue to rip me off like this. More

Efficient and Pleasant!!!! My wonderful experience at your dealership has all to do with Tommy Tate!!! That's all you have to do is ask for him and the rest is done!! He is very My wonderful experience at your dealership has all to do with Tommy Tate!!! That's all you have to do is ask for him and the rest is done!! He is very pleasant, attentive, fast and informative. I was in and out way before I was suppose to be which made me a very happy person. More

Advisor not properly trained and asked for perfect survey We worked with a sales associate who sits at the first desk to the right when you walk in the building. His business "technique" was quite immature. A We worked with a sales associate who sits at the first desk to the right when you walk in the building. His business "technique" was quite immature. As he was young my wife and I overlooked this. However we were told the vehicle came with specific packages and amenities that were important to us. After we purchased the vehicle (we felt very rushed) he told us he was mistaken and the SUV did not have the specific packages we requested. Not only was I appalled at this but what floored us was he asked for a perfect survey "as it completely reflected on him and not the dealership" which is extraordinarily hard to believe. Not only did this make us feel pressured but it made us feel extremely uncomfortable as he did not earn or deserve perfection on the survey received via email. If this is something common the client advisors do I would like to express how much of a deterrent it is and we will not be back at BMW of Annapolis to purchase our next vehicle More