BMW of Annapolis

Very helpful and flexible They told me what I needed done and how much it would cost. Service was excellent. My advisor kept me informed and respected my schedule. They told me what I needed done and how much it would cost. Service was excellent. My advisor kept me informed and respected my schedule. More

Service at BMW @ Annapolis First I want to say Thank You to Shane Moyerman for his caring and professionalism. I don't think I would have waited for a little over 2 hours for First I want to say Thank You to Shane Moyerman for his caring and professionalism. I don't think I would have waited for a little over 2 hours for oil change/ Carwash if Shane didn't make me comfortable and kept me abreast of the current status of my vehicle. I appreciated his professionalism and caring attitude. Thank you! More

Great experience Everybody from the person who setup the appointment for us to the salesman and finance manager we're great. I would recommend the dealership to anybo Everybody from the person who setup the appointment for us to the salesman and finance manager we're great. I would recommend the dealership to anybody. I bought a certified used BMW More

Takata airbag recall After 2 years of trying to get my 2005 in for the airbag recall , I finally did today. Was told originally had to wait for parts, then would get a ca After 2 years of trying to get my 2005 in for the airbag recall , I finally did today. Was told originally had to wait for parts, then would get a call when they came in. Never received a call. Then had to call again, and again. When I received the 2nd notice on the passenger side airbag , I called again and spoke with Tabitha and told her what had been happening. She took care of it for me and made an appt that worked with my schedule and apologized for the inconvenience. Today I was pleasantly surprised. My service advisor was Jane King and she took very good care of me today. I received a loner car, it took about 3 hours or so for the recall service on both front passenger airbags like she said and the icing on the cake, they vacuumed the inside of my car and washed the outside of my car. Was very pleased with my visit today!!!!!.... More

10 out of 10 Allen and your service manager handled a pricing miscommunication in an out standing manner. My BMW received new tires and an alignment; I am apprecia Allen and your service manager handled a pricing miscommunication in an out standing manner. My BMW received new tires and an alignment; I am appreciative of the excellent service. More

Excellent Service Thomas Bedell was wonderful to work with. He made the purchasing process easy. I will definitely refer family and friends to this dealership. Best buy Thomas Bedell was wonderful to work with. He made the purchasing process easy. I will definitely refer family and friends to this dealership. Best buying experience I've ever had! More

Exceptional service! Service was going to take over 4 hours Excellent personable service! The young lady in Check out amazing and she should be recognized for her stellar customer relations! Thank you for your Excellent personable service! The young lady in Check out amazing and she should be recognized for her stellar customer relations! Thank you for your manager, Eric because all staff functions well because of manager leadership! Great job by all! More

remarkable customer service from the top to the bottom of my bmw x6 transaction was great ,management and my sales consultant Tom everg thing was perfect. thanks for everthing from the top to the bottom of my bmw x6 transaction was great ,management and my sales consultant Tom everg thing was perfect. thanks for everthing More

Excellent service My service consultant, Jane King, explained my warranty in detail, the service to be performed and kept me informed until completion. Fantastic. Provi My service consultant, Jane King, explained my warranty in detail, the service to be performed and kept me informed until completion. Fantastic. Provided a loaner. Great courtesy. More

Mini countryman review Alan did a great job in shepherding me through a complex service, despite the mini service department being swamped for a Saturday. Might look i Alan did a great job in shepherding me through a complex service, despite the mini service department being swamped for a Saturday. Might look into adding more technicians on Saturdays. More