BMW of Annapolis

Great service As always I was quoted a price so I knew exactly what I was paying when I picked u P my car exactly what I was paying when I picked u P my car More

Very good service, the wait wasn’t too long and my service advisor was very professional and helped me out alot. service advisor was very professional and helped me out alot. More

Thomas B. helped us once again by assisting us in purchasing our 2nd BMW. He is professional and provides a “ no haggle” experience. He makes himself available helped us once again by assisting us in purchasing our 2nd BMW. He is professional and provides a “ no haggle” experience. He makes himself available to show all features of the vehicle. Professional, persistent, organized and knowledgeable about BMW and overall car selling industry. Thanks! More

Dontae spent a lot of time trying to find the problem and solved it for me! solved it for me! More

Courtesy service center, car was done as expected and rental car was fine. I recommend this dealership for BMW owners. rental car was fine. I recommend this dealership for BMW owners. More

Efficient, courteous, helped in all aspects of my purchase. Thimas Bidell a pleasure to work with purchase. Thimas Bidell a pleasure to work with More

Fast and efficient service while I waited. Car returned washed and ready! Thanks Annapolis BMW Car returned washed and ready! Thanks Annapolis BMW More

Good experience. Fast service time. Bought a car from them 2 months ago. Thomas is the man Fast service time. Bought a car from them 2 months ago. Thomas is the man More

Purchased a 1 year old 8000 miles Mercedes and when deal was made last minute added dealer fee. Purchased a paint and interior protection package for $600 and was never applied just put in car on floorboard was made last minute added dealer fee. Purchased a paint and interior protection package for $600 and was never applied just put in car on floorboard. Called and wanted a delivery time being out of state and never contacted car just showed up. Car was supposed to be perfect and been inspected. Front bumper had curb damage and front end had a bad vibration. Power locks made a terrible noise when unlocking. Car is under Warranty and went to our local dealer to get fixed. I thought I was buying from a BMW reputable dealer and not a buy here pay her. I tried contacting dealer twice and no response. I would not recommend this shady dealer. More

I schedule an appt to get my 2016 X4 in on Monday, I did not get a response until until later in the afternoon on monday when they indicated they wouldn't get to it until Tues. Tues I received an automated not get a response until until later in the afternoon on monday when they indicated they wouldn't get to it until Tues. Tues I received an automated email quote, I approved the work, did not hear back from them until I called Thurs morning to find out what's the status on the approved work, they never received my response. Initial diagnosis uncovered a bad module, they ordered it and realized they ordered the wrong part. Fri, they finally get the correct part, but it didn't fix it, more troubleshooting uncovered another module, can't get it until Monday, they didn't communicate until Sat morning via text, they promised to let me know Fri by end of day. Monday morning 10 am I get a texted video telling me the car is fixed, but there seems to be a problem with the battery, no quote to replace or status if they are going to replace. 12:30 pm I call the service center to find out that my car is ready. At the end of the day all we want is communication so we can set expectation. People have days off, but no one tells you and no one follows up on the service work, I will recommend to all my friends not to buy a BMW, all because of the service, the same issues with Rockville, MD BMW.... When we picked up our vehicle it smelled like someone spilled gas inside, leaving that for another day. More