BMW of Annapolis

5 out of 5 very good customer service as always . Nick stayed on top of things and finished the vehicle in one day. Thx Nick stayed on top of things and finished the vehicle in one day. Thx More

BMW of Annapolis is always professional from the time you check in until you pick up your washed car. My car was serviced is less time than quoted. While I was waiting I received a video via text as to to st check in until you pick up your washed car. My car was serviced is less time than quoted. While I was waiting I received a video via text as to to status of my car & what needed to be done. No surprises. Great service in a clean & professional environment. More

The reason for the two stars is because on Tuesday, Oct. 18, 2022. I had an appt. for 10:30 and I arrived at 10:15. I own a 2015 BMW. I had a rear brake, rotor and a sensor pad replaced and I waited from 18, 2022. I had an appt. for 10:30 and I arrived at 10:15. I own a 2015 BMW. I had a rear brake, rotor and a sensor pad replaced and I waited from 10:15 to 2:00 to do a rear brake job. That was unacceptable to me. I have always taken my car to BMW of Annapolis to perform maintenance on this car and never had such poor service until now. I was very disappointed. More

They sent an initial email. I responded saying I wanted to place an order, and even sent them the specs- twice. I never heard back. Wanted to go with a local dealership, but I I responded saying I wanted to place an order, and even sent them the specs- twice. I never heard back. Wanted to go with a local dealership, but I ultimately ordered through BMW of Rockville. More

Absolute pleasure working with Richard the general sales manager helped me solidify a deal over the phone before traveling over three hours from toms river NJ to make a deal. Most honest and professional te manager helped me solidify a deal over the phone before traveling over three hours from toms river NJ to make a deal. Most honest and professional team I've ever done business with. Would travel here all over again to do business again no doubt about it. Thankyou BMW of Annapolis for an amazing experience. More

I received great service from Arnita and team. I ordered a customer build Plug-In Hybrid X5 and was pleased to get the car delivered within 4 weeks. Very communicative throughout the process and I ordered a customer build Plug-In Hybrid X5 and was pleased to get the car delivered within 4 weeks. Very communicative throughout the process and patiently tolerated a few last minute back and forth last minute changes from me. More

Very satisfied with this dealer, especially the service of Arnita Wilson in sales! She’s great! of Arnita Wilson in sales! She’s great! More

I purchased my leased BMW. Arnita Wilson was very instrumental in my purchase. She was excellent! Arnita Wilson was very instrumental in my purchase. She was excellent! More

Sales team and managers are a joke. Have no communication skills and when needing updates they are rude or say I don’t know. Blames everything on service and service is about as poor as Have no communication skills and when needing updates they are rude or say I don’t know. Blames everything on service and service is about as poor as you would expect from any dealership. You would expect to purchase a bmw from a bmw dealership and everything be smooth sailing. Sales and service I would have been better off buying it from Honda instead. More

Very happy with the service in my car Dontae was very helpful and knowledgeable. Thanks again! helpful and knowledgeable. Thanks again! More