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BMW of Annapolis

Annapolis, MD

4.6
907 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 907 reviews

November 08, 2022

5 out of 5 very good customer service as always . Nick stayed on top of things and finished the vehicle in one day. Thx More

by tac7591@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 09, 2022 -

BMW of Annapolis responded

Thank you for your kind words for Nick! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!

October 20, 2022

BMW of Annapolis is always professional from the time you check in until you pick up your washed car. My car was serviced is less time than quoted. While I was waiting I received a video via text as to to st More

by safennell1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Antone
Oct 21, 2022 -

BMW of Annapolis responded

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

October 19, 2022

The reason for the two stars is because on Tuesday, Oct. 18, 2022. I had an appt. for 10:30 and I arrived at 10:15. I own a 2015 BMW. I had a rear brake, rotor and a sensor pad replaced and I waited from More

by Fergusondf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jane King
Oct 24, 2022 -

BMW of Annapolis responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager 443-603-0520

October 02, 2022

They sent an initial email. I responded saying I wanted to place an order, and even sent them the specs- twice. I never heard back. Wanted to go with a local dealership, but I More

by Denisemills627
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Bedell, Richard Saah
Oct 03, 2022 -

BMW of Annapolis responded

Thank you for your feedback about the lack of communication you have experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Richard Saah General Sales Manager rsaah@mybmwannapolis.com

September 16, 2022

Absolute pleasure working with Richard the general sales manager helped me solidify a deal over the phone before traveling over three hours from toms river NJ to make a deal. Most honest and professional te More

by Allank95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Andy
Sep 19, 2022 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

September 11, 2022

I received great service from Arnita and team. I ordered a customer build Plug-In Hybrid X5 and was pleased to get the car delivered within 4 weeks. Very communicative throughout the process and More

by jblainmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnita Wilson
Sep 12, 2022 -

BMW of Annapolis responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

September 09, 2022

Very satisfied with this dealer, especially the service of Arnita Wilson in sales! She’s great! More

by Fran Heil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnita Wilson
Sep 09, 2022 -

BMW of Annapolis responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

September 08, 2022

I purchased my leased BMW. Arnita Wilson was very instrumental in my purchase. She was excellent! More

by BMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know any other names
Sep 09, 2022 -

BMW of Annapolis responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 23, 2022

Sales team and managers are a joke. Have no communication skills and when needing updates they are rude or say I don’t know. Blames everything on service and service is about as poor as More

by Random
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnita, Richard, service tech
Aug 29, 2022 -

BMW of Annapolis responded

Thank you for bringing this to my attention. I apologize that your experience with us was anything less than satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at rsaah@mybmwannapolis.com. I look forward to speaking with you. Richard Saah General Sales Manager

July 31, 2022

Very happy with the service in my car Dontae was very helpful and knowledgeable. Thanks again! More

by Yvette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dóntae
Aug 01, 2022 -

BMW of Annapolis responded

Thank you for being our customer, we appreciate your kind words!

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