BMW of Annapolis

My adviser never called me to let me know the status of my vehicle over 24 hours. I called the next day at almost 4pm to check the status the answering service says she’ll relay the message. No one called my vehicle over 24 hours. I called the next day at almost 4pm to check the status the answering service says she’ll relay the message. No one called me instead I received at text message. I do not like the customer service at bmw Annapolis! More

I used the service center for this dealership. It was a very pleasant and professional experience. The oil change price was great and they washed my car for me as a surprise plus! very pleasant and professional experience. The oil change price was great and they washed my car for me as a surprise plus! More

I received excellent customer service from the service person to the technician that worked on my car. I would recommend BMW for service or for sales. person to the technician that worked on my car. I would recommend BMW for service or for sales. More

Great communication throughout the process. Courteous and professional. Very pleased with all aspects of the service. Very accommodating regarding appointment availability. I’ve been a loyal customer for yea professional. Very pleased with all aspects of the service. Very accommodating regarding appointment availability. I’ve been a loyal customer for years because of Ben Allen in sales and service reliability. More

Service advisor was extremely knowledgeable and helpful. Dontae Butler was very patient with all my questions and took time and effort to check with technical staff to answer a complex one. His answers refl Dontae Butler was very patient with all my questions and took time and effort to check with technical staff to answer a complex one. His answers reflected excellent experience More

Justin and team are awesome, love the dealership! Very efficient, customer friendly service. Very pleased with our 335I. Hi to Ben Allen from Bill Fensterer... thank you efficient, customer friendly service. Very pleased with our 335I. Hi to Ben Allen from Bill Fensterer... thank you More

Nick at BMW service was extremely helpful and efficient. He saved me money too He saved me money too More

Easy transaction with used car. Satisfied with overall performance at the sale performance at the sale More

Expensive but worth it. Very professional and friendly. Clear guidance on everything. Clear guidance on everything. More

I always use this place for any type of issues with my x5. Good team would like to come here again in the future too x5. Good team would like to come here again in the future too More