BMW of Annapolis

Patience, going above and beyond, convenient and the best customer service ever. I am so fortunate to have purchased my car from Annapolis BMW and Thomas B. The care he took to make sure I had more than what customer service ever. I am so fortunate to have purchased my car from Annapolis BMW and Thomas B. The care he took to make sure I had more than what I even thought I wanted in a car was unparalleled to any car buying experience I’ve ever had. His intuition with his customers is unmatched. More

I am an out of state buyer. This is my 1st experience with BMW. I can share that the sales representative-Thomas Bedell provide me with a great level of response and detail for my vehicle purchase. I rec with BMW. I can share that the sales representative-Thomas Bedell provide me with a great level of response and detail for my vehicle purchase. I recommend him as well as the entire team that resulted in a great purchase experience. Thank you!!! More

Thomas Bedell offered very professional service and follow-up, without the usual “high pressure” salesperson pitch. I would not hesitate at all to recommend Thomas to a friend buying a car! follow-up, without the usual “high pressure” salesperson pitch. I would not hesitate at all to recommend Thomas to a friend buying a car! More

Great service got me in and out quick my advisor Jane King is the best! King is the best! More

Everything you could ask for in a buying experience. Everyone I worked with was supremely professional and courteous from beginning to end. Everyone I worked with was supremely professional and courteous from beginning to end. More

Made my first BMW purchase (certified pre-owned) at BMW of Annapolis. They were very responsive throughout the entire process, fair, reasonable, and great to work with. My next BMW purchase is highly likel of Annapolis. They were very responsive throughout the entire process, fair, reasonable, and great to work with. My next BMW purchase is highly likely to be there too. Highly recommend! More

Outstanding staff Definitely call them You'll be glad Outstanding staff Definitely call them You'll be glad you did- Nice Dealership great enviroment The sales staff is focused on providing exc Outstanding staff Definitely call them You'll be glad you did- Nice Dealership great enviroment The sales staff is focused on providing excellent customer service. They take the time to know the customer and their needs. I experienced phenomenal Service from Tim and his colleagues. Keep up the good work. More

My family and I have purchased two BMWs from Arnita (one new and one used). Arnita is a consummate professional, and was absolute terrific both times! She went the extra step with following up after our pur new and one used). Arnita is a consummate professional, and was absolute terrific both times! She went the extra step with following up after our purchases.The dealership staff were amazing, and found options within our budget means. A great team overall & we are loyal to this dealership and to BMW! More

Service people are nice but they did not properly explain or make sure the customer understood what they’re are signing. He said he will call and provide an explanation for the services that will be needed b or make sure the customer understood what they’re are signing. He said he will call and provide an explanation for the services that will be needed before doing the work but failed to do so! Instead, sent the pre approved work, while they’re doing the service already. And always NO AVAILABLE LOAN CARS! My experience with them is always not pleasant! If there’s a department that they need to improve BIG TIME, it’s their SERVICE DEPARTMENT! You got to love the cars and the customer! More

This is my second purchase from this dealership. The only reason why I returned back to this dealership for my second purchase was because of the sales associate Thomas Bedell. When I purchased my firs only reason why I returned back to this dealership for my second purchase was because of the sales associate Thomas Bedell. When I purchased my first car from BMW Annapolis Mr. Bedell, went above and beyond to provide me with an excellent buying experience. Therefore, when it was time for my second purchase I had to return back to BMW Annapolis. My second purchase experience with Mr. Bedell, was even better then the first. If you are looking for a knowledgeable sales person that’s going to get the deal done then Mr. Bedell is your man. More